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Mouse & keyboard unresponsive on normal & safe mode startup

Discussion in 'Hardware' started by Sammy148, Jun 15, 2017.

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  1. Sammy148

    Sammy148 Thread Starter

    Joined:
    Jun 15, 2017
    Messages:
    1
    Hello,

    I am not sure if this is a hardware, software or driver issue and is very upsetting a few days ago desktop was working fine exactly four days ago I turned it on and the mouse and the keyboard are not responding if I hit the F2 keyboard when is starting to check the bios like it shows on the screen both work but when either normal startup mode or safe mode is chosen once the users screen load they don't work mouse is lit keyboard is also lit I already checked the ports they are connected correctly I have tried other mouse and other keyboard and they don't work these are not USB ports they are the older models the other keyboard and mouse I tried are USB ports but they dont work can some one please help I am not sure how to start the computer on command mode or the black screen or how to check anything there please help. Windows 7 Ultimate 32 bits PS/2 ports for both keyboard and mouse Intel (R) Core (TN) 2 CPU E8400 @ 3.00 GHz Intel (R) EM64T Capable
     
    Last edited: Jun 15, 2017
  2. DataBase

    DataBase

    Joined:
    Jan 15, 2004
    Messages:
    770
    You say you tried the USB ports, did you try them with another set of keyboard and mouse or did you use the same KB and Mouse but with PS/2 to usb convertors?

    You say you are able to get into BIOS, in there please check that you have the USB ports enabled.

    The only thing that I can think of immediately is the PSU failing are you able to test this with a multimeter?
     
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