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Mouse lagging badly

Discussion in 'Hardware' started by phixgrrrl, Jan 29, 2020.

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  1. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
    Oct 6, 2004
    Messages:
    412
    First Name:
    Danielle
    I've recently installed Win10, am reinstalling my software, and suddenly my mouse is really lagging and jumping.
    I've run my malware, virus software, and its' fine.
    I've done the suggestions on here in the 1st reply (https://answers.microsoft.com/en-us...zing-and/c2f9ed43-1ee3-45b0-97ea-e4c4e79359bb) and nothing helped.
    I've uninstalled and reinstalled my graphics driver...didn't help.

    I cannot figure out what is causing this.

    ------------

    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200123001137.000000-360
    Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0, CPU Count: 6
    Total Physical RAM: 16 GB
    Graphics Card: AMD Radeon HD 7800 Series
    Hard Drives: C: 446 GB (405 GB Free); D: 0 GB (0 GB Free); E: 698 GB (620 GB Free); F: 297 GB (224 GB Free); H: 931 GB (581 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd. 970A-D3P, ver x.x, s/n To be filled by O.E.M.
    System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
    Antivirus: Avira Antivirus, Enabled and Updated
     
  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,631
    Did you do a clean install? I have heard of strange issues when people install Windows 10 with other drives connected. It is recommended to install 10 on the boot drive with no other drives connected. Did you use a USB made with the Windows 10 creation tool?
     
  3. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
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    Messages:
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    First Name:
    Danielle
    Clean install yes. On a new ssd drive. And no i dont think any other drives were connected.
    Yes via usb.

    Also, seems to run fine in Safe mode.
     
  4. zebanovich

    zebanovich

    Joined:
    Mar 2, 2019
    Messages:
    323
    Hello, can you please provide exact information about your motherboard, bios and mouse?

    Follow bellow steps:

    1. Click start button
    2. Type Powershell
    3. right click on Windows Powershell
    4. Run as administrator
    5. copy and paste each of the 3 commands bellow separately into powershell console and hit enter for each (just right click into powershell to paste)
    Code:
    Get-WmiObject -Class Win32_BaseBoard | Select * | Out-File C:\Motherboard.txt
    Get-WmiObject -Class Win32_PointingDevice | Select * | Out-File C:\Mouse.txt
    Get-WmiObject -Class Win32_Bios | Select * | Out-File C:\Bios.txt
    Visit your C:\ drive root, zip up all 3 text files (Motherboard.txt, Bios.txt and Mouse.txt) and attach zip file here.
     
    Last edited: Jan 30, 2020
  5. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
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    Messages:
    412
    First Name:
    Danielle
    Ok.
    And the mouse output says wacom...I do have a wacom tablet but I do not use that as my mouse.
     

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  6. zebanovich

    zebanovich

    Joined:
    Mar 2, 2019
    Messages:
    323
    Your mouse which is having this problem is USB logitech? If yes follow below steps:
    https://support.logi.com/hc/en-001/articles/360024361233

    On that link click on First icon that says "Firmware update tool"
    It will auto detect system, so you will have only one download link.

    Download it and use to update mouse driver, then reboot system and see if that works.

    If for some reason this does not solve your problem, on that same link click again same icon and then on "Show All Downloads"
    select your operating system and try both links - same procedure as above for each download. (x2)

    Additional:
    On that link above you can also download "Set Point" which is a software to customize your mouse.
    Use it to experiment with your mouse and possibly fix or improve mouse.

    You can also try to attach mouse USB key into different USB port, try all USB ports you may have on your PC.

    Let me know if that works, and if yes skip the rest.

    If updating mouse with above steps does not work,
    download CPU-Z on below link:
    https://www.cpuid.com/softwares/cpu-z.html

    Run this program as Administrator,
    When it opens click on Mainboard tab
    Take a screenshot of that view and post here.
     
    Last edited: Jan 30, 2020
  7. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
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    Messages:
    412
    First Name:
    Danielle
    Yes

    I got this when I tried to update the firmware (see image)
    I unplugged and replugged in the mouse. Same thing
     

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  8. zebanovich

    zebanovich

    Joined:
    Mar 2, 2019
    Messages:
    323
    Are your other drivers up to date, chipset etc..?
    If yes did you get those drivers from Gigabyte site for your motherboard revision?
    Can you also please run CPU-Z and post a screenshot as discussed before.

    edit:
    Does your USB key have this little orange symbol as marked in bellow screenshots?
    [​IMG] [​IMG]
     
    Last edited: Jan 30, 2020
  9. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
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    Messages:
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    First Name:
    Danielle
    Yes as far as I know.
    Yes the gigabyte site.
    Surely

    Whoa no. This is also a wired mouse.
     

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  10. zebanovich

    zebanovich

    Joined:
    Mar 2, 2019
    Messages:
    323
    Hello, bellow is what you can try, none of which means that this will 100% fix the problem,
    but worth trying anyway.

    Your PC has more than one USB port, some are USB 3.0 others are USB 2.0
    to tell the difference between those see image bellow:

    [​IMG]

    What you want is to try either of those, preferably USB 2.0 should work,
    you'll see why that may be the case later..
    So first try to connect your mouse to different ports and see if that makes any diff.
    You also want to try to run "Firmware update tool" from logitech (discussed before)
    while your mouse is connected to one of these ports.
    That is if it fails on one port try another port and run install again.

    If you look here:
    https://www.gigabyte.com/us/Search?kw=970A-D3P#Products-2-1

    You'll see there are 2 revisions of same motherboard,
    do you recall for which of these 2 revisions did you get drivers?

    According to CPU-Z screenshot you need drivers for rev. 2.x
    unless I'm wrong, because sometimes these numbers just do not match.
    To be 100% sure you should look at either your PC documentation (papers you got while buying PC),
    or take a look on PC case or motherboard, it must be somewhere.

    If you're unsure which of these 2 did you download drivers for,
    then first step I wold do is to re-download proper drivers and reinstall them all.

    Know that if some driver doesn't want to install (ie. due to newer driver),
    then use device manager to uninstall *and* delete old driver first and try again.

    Here is how to uninstall and delete driver:

    [​IMG]

    Here is a link to rev 2.x
    https://www.gigabyte.com/Motherboard/GA-970A-D3P-rev-2x/support#support-dl-driver

    Install chipset first reboot system and,
    install all the drivers and reboot system at least once.

    When done try again to to change mouse USB ports and run "Firmware update tool"
    again individually for each USB port.

    If none of this stuff works there are 2 possible causes of a problem.
    1. incompatibility with Windows 10
    2. old BIOS

    Let's skip point 1 because that requires a bit of googling and I have no clue how to fix it.
    For point 2 the gigabye site tells:
    BIOS 2015/06/02 Improve USB3.0 device compatibility

    As you see this bios fix may fix the problem but only for USB 3.0,
    so if mouse doesn't work on USB 2.0 then you likely won't benefit from this fix.

    Note that updating BIOS may screw up your motherboard seriously bad,
    and it's much much cheaper to get a new mouse.


    So you can either ask someone for help to flush bios or take a risk and read instructions
    on how to do it.

    Let me know if anything of this helps!
     
  11. phixgrrrl

    phixgrrrl Thread Starter

    Joined:
    Oct 6, 2004
    Messages:
    412
    First Name:
    Danielle
    Ok a bit of this at a time.
    I tried another usb port...it's a 2.0. It seems ok, but the old one was also 2.0...and I'm finding that the lagging is on and off and random. It may be fine for a while.

    And I think it was rev. 1 b/c seeing the box art they show, rev. 1 is the version I bought.

    The firmware tool gave me the same error message. No compatible Logitech device detected. I bought all these parts myself, upgrading when needed. So only the 2 WD hds are the same as when I got this custom built pc.
     
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