Mouse periodically disconnects, sometimes hard-lock on screen.

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Hakezu

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Joined
Feb 16, 2012
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Hello everyone, about a day or two ago I started noticing that my mouse would freeze for about half a second every couple of minutes or so.

It first occurred while I was playing Heroes of the Storm, after a couple of temporary(perhaps 10 or so?) mouse freezes it would hard-lock my computer and I would be unable to alt+tab/ctrl+alt+del, however I can still see the screen moving as the game progresses.

I noticed that so far the hard-lock only occurred when Firefox was also running, however it could also just be a coincidence.

I've scanned my computer using Avast! + Malwarebytes and they did not come up with anything.

The mouse freezes occur the most when I'm in a game of Heroes of the Storm, I would still say once every couple of minutes and only for about half a second and it'll keep doing it repeatedly or hard-lock the screen.

So far I've tried turning off the saving power options on the USB drives, but I doubt that's what's causing it.
The only thing major that I considered I did was installing Hola Unblocker, and added string "xpinstall.enabled" to my about:config on Mozilla due to not being able to see the Hola icon, however I've already reset the string.

If anyone is able to help out with this problem I'd greatly appreciate it!
 
Joined
Jun 27, 2014
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20,192
First Name
Liz
First and easiest step is to try another mouse and see if the issue remains or goes away. That will determine if we are looking at a hardware or a software problem (and sometimes in rare cases, both).
 
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