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Mouse/Screen Freeze-plz view logs

Discussion in 'Windows XP' started by Windyd, Dec 21, 2011.

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  1. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    My mom has a desktop with Windows XP SP3 installed. For a year or more she has had issues with mouse freezing. We don't live near each other & are currently vacationing together. I had her bring PC so I could look at it. I'm not ultra savvy but I have done a few things I know to do (update drivers, do a little cleaning etc.) and have viewed several posts on this forum for similar issues. Based on instructions in other posts I'll past hijackthis log & Super Anti spyware log below in hopes you can help.

    The system seems to boot in normal time and after a boot the mouse issue is resolved for a brief time (minutes to hours it seems)

    She doesn't "do" much on the computer, she notices the issue playing solitare games or while on the web (IE8).

    The inside of PC is clean, no dust or animal hair accumlation.

    In doing ctrl-alt-del I see the following:

    Physical Memory
    Total: 1047564
    Available:535432

    Commit charge
    Total: 539860
    Limit: 1736496
    Peak: 839056

    Here are the logs, any help appreciated, limited time together, only 48 hours, thank you in advance.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:11:19 PM, on 12/20/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\PROGRA~1\Iomega\System32\AppServices.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdpserv.exe
    C:\WINDOWS\system32\lxdpcoms.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Iomega\AutoDisk\ADService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe
    C:\Program Files\AVAST Software\Avast\avastUI.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\HiJackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [lxdpmon.exe] "C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark Z2300 Series\ezprint.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb04536
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxdpCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdpserv.exe
    O23 - Service: lxdp_device - - C:\WINDOWS\system32\lxdpcoms.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe
    O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
    --
    End of file - 5974 bytes

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com
    Generated 12/20/2011 at 12:09 PM
    Application Version : 5.0.1142
    Core Rules Database Version : 8071
    Trace Rules Database Version: 5883
    Scan type : Quick Scan
    Total Scan Time : 00:08:14
    Operating System Information
    Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
    Administrator
    Memory items scanned : 428
    Memory threats detected : 0
    Registry items scanned : 33347
    Registry threats detected : 0
    File items scanned : 8975
    File threats detected : 0
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Let's make sure there isn't a large buildup of temp files that's slowing it down or causing other problems.

    Click Start - Run, then type in
    %temp%
    and then click OK.

    Click Start - Run, then type in
    c:\windows\temp
    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    --------------------------------------------------------------

    Let's see what needs to be uninstalled, updated, replaced, or added. I can see a few in your log that do.

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    --------------------------------------------------------------

    Does she still use and have a Lexmark printer connected to that computer?

    --------------------------------------------------------------
     
  3. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    Thank you for reply. Mom does still use the Lexmark printer. Most files deleted from your directions above. Here is the hijack this uninstall list after doing as instructed above.

    Acrobat.com
    Acrobat.com
    Active Disk
    Ad-Aware SE Personal
    Adobe AIR
    Adobe AIR
    Adobe Atmosphere Player for Acrobat and Adobe Reader
    Adobe Flash Player ActiveX
    Adobe Reader 9
    AT&T Yahoo! Applications
    avast! Free Antivirus
    Bejeweled 2 Deluxe 1.1
    Conexant HSF V92 56K RTAD Speakerphone PCI Modem
    Critical Update for Windows Media Player 11 (KB959772)
    HighMAT Extension to Microsoft Windows XP CD Writing Wizard
    HijackThis 2.0.2
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    J2SE Runtime Environment 5.0 Update 3
    J2SE Runtime Environment 5.0 Update 8
    Java(TM) 6 Update 7
    Lexmark Z2300 Series
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Data Access Components KB870669
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Media Content
    Microsoft Office XP Professional
    Microsoft Outlook 2002
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Windows Journal Viewer
    Nero 7 Essentials
    NVIDIA Display Driver
    PC Coach Elite 3.5.2
    Peggle Deluxe 1.0
    PowerDVD
    Ringtone Ripper
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165-v2)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Spybot - Search & Destroy 1.5.2.20
    Sunsets Screensaver
    SUPERAntiSpyware
    Update for Windows Internet Explorer 8 (KB972636)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Viewpoint Manager (Remove Only)
    Viewpoint Media Player
    WinASO Registry Optimizer 4.7.5
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
    World of Warcraft
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Do the following in the order that I've listed them.

    ---------------------------------------------------

    Download and save these programs and add-ons:

    Adobe Flash Player ActiveX 11.1.102.55

    Adobe Reader 10.1.1

    Avast! Free Antivirus 6.0.1367

    Java Runtime Environment 1.6.0.30(6 Update 30)

    Malwarebytes Anti-Malware 1.51.2.1300

    Microsoft Silverlight 5.0.61118.0

    (Note: Click the green icon with white down arrow at each site)

    DON'T install any of them yet.

    ---------------------------------------------------

    Go to Control Panel - Add Or Remove Programs, then make sure that "Show Updates" is not checked, then make sure that "Sort By - Name" is selected.

    Uninstall/remove these programs and add-ons:

    Acrobat.com

    Ad-Aware SE Personal
    (Lavasoft)

    Adobe AIR

    J2SE Runtime Environment 5.0 Update 3

    J2SE Runtime Environment 5.0 Update 8

    Java(TM) 6 Update 7

    Spybot - Search & Destroy 1.5.2.20

    Viewpoint Manager (Remove Only)

    Viewpoint Media Player

    WinASO Registry Optimizer 4.7.5


    After you're done with the list, restart the computer.

    ---------------------------------------------------

    Install the above 6 programs and add-ons that you previously downloaded and saved.

    Read each window carefully that appears during the install process so you can decline and opt out to install whatever toolbars and other extras are offered.

    After you're done with the list, restart the computer.

    ---------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    ---------------------------------------------------
     
  5. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    Thank you. I got distracted while downloading, hoping I didn't miss unchecking a tool bar box as directed. Here is the new hijackthis log file. I await your next direction for me.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:56:59 PM, on 12/21/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Program Files\AVAST Software\Avast\setup\avast.setup
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\PROGRA~1\Iomega\System32\AppServices.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdpserv.exe
    C:\WINDOWS\system32\lxdpcoms.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe
    C:\Program Files\AVAST Software\Avast\avastUI.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe
    C:\Program Files\HiJackThis\HijackThis.exe
    C:\Program Files\Iomega\AutoDisk\ADService.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [lxdpmon.exe] "C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark Z2300 Series\ezprint.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb04536
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxdpCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdpserv.exe
    O23 - Service: lxdp_device - - C:\WINDOWS\system32\lxdpcoms.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe
    O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
    --
    End of file - 6552 bytes
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    I'm going to assume that you uninstalled, updated, replaced, and added everything that I mentioned.

    Do the following in the order that I've listed them.

    ----------------------------------------------------

    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    ----------------------------------------------------

    Start HiJackThis, then click "Do a system scan only".

    When the scan is finished in about 30 - 60 seconds, put a checkmark in these log entries:

    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZSzeb04536

    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/instal...sinstaller.cab


    After you confirm that you selected the correct log entries, click "Fix Checked - Yes".

    Close HiJackThis, then restart the computer.

    ----------------------------------------------------

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    Click the + in IDE ATA/ATAPI Controllers

    Double-click on Primary IDE Channel and Secondary IDE Channel - which will open their properties window.

    Click the "Advanced Settings" tab.

    All transfer modes should be set on "DMA if available".

    If any transfer mode is set on "PIO only", change it to "DMA if available", then click Apply.

    Restart the computer only if you have to change any of the transfer mode settings.

    ----------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    ----------------------------------------------------
     
  7. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    Yes, I have followed all of your directions thus far. Below is the newest log file you requested. Thank you.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:41:19 PM, on 12/21/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\PROGRA~1\Iomega\System32\AppServices.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdpserv.exe
    C:\WINDOWS\system32\lxdpcoms.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe
    C:\Program Files\AVAST Software\Avast\avastUI.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
    C:\Program Files\Iomega\AutoDisk\ADService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HiJackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [lxdpmon.exe] "C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark Z2300 Series\ezprint.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxdpCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdpserv.exe
    O23 - Service: lxdp_device - - C:\WINDOWS\system32\lxdpcoms.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\System32\ZipToA.exe
    O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
    --
    End of file - 5589 bytes
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Click Start - Run, then type in MSCONFIG and then click OK - "Startup" tab.

    Write down the names of the entries in the "Startup Item" that have a checkmark.

    If the column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them exactly as you see them there.

    -------------------------------------------------------------

    Click Start - Run, then type in SERVICES.MSC and then click OK.

    Double-click on these entries, one at a time, to open their properties window:

    Java Quick Starter (JavaQuickStarterService)

    LightScribeService Direct Disc Labeling Service (LightScribeService)

    NMIndexingService

    NVIDIA Display Driver Service (NVSvc)


    If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

    Note: Change Network Connections to Automatic.

    Note: Change any entries that are set on Disabled to Manual.

    After you're done, restart the computer.

    -------------------------------------------------------------
     
  9. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    I've done as noted, here is the requested start up items list (did you need more detail?), restarting now.

    NvCpl
    ipoint
    lxdpmon
    ezprint
    avastUI
    AdobeARM
    jusched
    ctfmon
    SUPERAntispyware
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

    Uncheck these startup entries:

    NvCpl

    AdobeARM

    jusched

    ctfmon

    SUPERAntiSpyware


    After you're done, click Apply - OK/Close - Restart.

    When the small "System Configuration Utility" window appears, ignore its message.

    Put a check in the lower left of that window BEFORE you click OK to close it.

    ------------------------------------------------------

    Go back to Start - Run - SERVICES.MSC - OK.

    Write down only the names that have their "startup type" set on Automatic.

    Submit those names here in a vertical list.

    Make sure the list is in alphabetical order.

    I'll then advise you which ones to change the "startup type" to Manual.

    ------------------------------------------------------
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    What's the brand name, model name, and model number of your mother's computer?

    --------------------------------------------------------------

    What's the description of the mouse that's connected to it?

    Is it connected to the round PS/2 port or to one of the small rectangular USB ports?

    Is it a ball type or an optical type?

    --------------------------------------------------------------
     
  12. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    I will work on alphabetizing/posting the start up items set to automatice, meanwhile, answers to your questions are below:

    Dell Dimension 8200 Computer (I don't see a model # extenally, please advise on where to locate).

    The mouse is an HP, w/scroll button, optical, no ball., S/N: 1101039725, PN/: KY619AA REV.A. Connected via USB port.

    Will submit other start up info shortly.
     
  13. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    Here is the list of start up items showing as Automatic:

    Automatic Updates
    avast! Antivirus
    Background Intelligent Transfer Service
    ComputerBrowser
    Cryptographic Services
    DCOM Server Process Launcher
    DHCP Client
    Distributed Link Tracking Client
    DNS Client
    Error Reporting Service
    Event Log
    Help and Support
    HID Input service
    Iomega Active Disk
    Iomega App Services
    lxdp_device
    lxdpCATSCustConnectService
    Network Connections
    Plug and Play
    Print Spooler
    Protected Storage
    Remote Procedure Call (RPC)
    SAS Core service
    Secondary Logon
    Security Accounts Manager
    Security Center
    Server
    Shell Hardware Detection
    System Event Notification
    System Restore Service
    Task Scheduler
    TCP/IP NetBIOS Helper
    Themes
    WebClient
    Windows Audio
    Windows Driver Foundation - User -mode Driver Framework
    Windows Firewall/Internet Connection Sharing (ICS)
    Windows Image Acquisition (WIA)
    Windows Management Instrumentation
    Windows Time
    Wireless Zero Configuration
    Workstation
    ZipToA
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,931
    First Name:
    Frank
    I was going to suggest adding another 1024 MB(1 GB) of RAM to that Dell Dimension 8200 desktop, but it uses rare and expensive RDRAM modules, so that wouldn't be cost-effective at all.

    ------------------------------------------------------

    That optical scrolling mouse is "HP" branded, but it's probably a Logitech or Microsoft model.

    Make sure it isn't being used on a real smooth or reflective surface.

    Try connecting it to a different USB port, if one is availabe.

    ------------------------------------------------------

    Change the startup type of these services to Manual - just like you did the others in post #8.

    Make sure to restart the computer afterwards.

    Background Intelligence Transfer Service

    Computer Browser

    Distributed Link Tracking Client

    Error Reporting Service

    Help And Support

    HID Input Service

    Secondary Logon

    WebClient

    Windows Driver Foundation - User-mode Driver Framework

    Windows Image Acquisition (WIA)

    Wireless Zero Configuration
    (ONLY if a wireless connection is NOT being used)

    Just a reminder - make sure that any entries currently set on Disabled are changed to Manual.

    -------------------------------------------------------

    I doubt if it is, but I need to ask.

    Is the Iomega ZIP drive in that desktop being used?

    -------------------------------------------------------
     
  15. Windyd

    Windyd Thread Starter

    Joined:
    Dec 21, 2011
    Messages:
    30
    I just put 2 additional 512's in this week hoping that would help the freezing issue, thinking it may be memory related. No other slots available and definitely can't do an expense for expensive ram now.

    I switched keyboard & mouse ports , but I think we did that once already, but just in case I am wrong I did it as suggested. Only 2 usb ports in back and 2 up front.One up front said to put it in back port when I hooked another mouse up (wireless one).

    I changed the startups from automatic to manual as requested below. Quick question though, while this PC will not be using a wireless connection, another computer will be connecting wirelessly to the router and possibly to the printer (through this computer). should I Wireless Zero Configuration leave as automatic or change it to manual? (I changed it but will change back if needed).

    Nothing is set to disable. I corrected those entries earlier when asked to do so.

    Embarassed to say that I don't know what an Iomega Zip drive is and can guarantee my mom doesn't either. So I'd say it is safe to say it is not in use.

    I don't see anything on the mouse indicating whether it is Logitec or Microsoft, sorry i can not confirm. However, it is not used on a reflective and really smooth surface (used on mousepad typically, have tried a few differnt surfaces last few days to see if there was a difference in behavior, there hasn't been).

    Restarting now as advised.

    Thank you.
     
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