- Jun 14, 2021
My windows 10 laptop has been infected by mppq ransomware which encrypted all the files. I need remote assistance to get rid of it . Please help I am unable to continue my work .
|Hello 13abhishekand welcome to TSG,|
Lets grab some logs and see whats going on, continue with the following:
If you do not have Malwarebytes installed do the following:
Download Malwarebytes version 4 from the following link:
Double click on the installer and follow the prompts.
When the install completes or Malwarebytes is already installed do the following:
Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.
Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....
Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......
When the scan completes quarantine any found entries...
To get the log from Malwarebytes do the following:
Download AdwCleaner by Malwarebytes onto your Desktop.
Or from this Mirror
Download Farbar Recovery Scan Tool and save it to your desktop.
Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html
Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...
Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English
Let me see those logs in your reply...
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