Mrtrate.vxd

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SheritaC2

Thread Starter
Joined
Dec 19, 2001
Messages
9
Hello I seem to be having a problem with my computer. I have a ( GenuineIntel Pentium(r) Processor 64MB. Windows 98 SE). Before my computer can finish loading I'm sent to a page with an error message...[ Cannot find a device file that may be needed to run windows or a windows application. The windows registry or stystem.INI file refers to this device file, but the device file no longer exists. If you deleted this file on purpose, try uninstalling the associated application using its uninstalling or setup program. If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file...MRTRATE.VXD]. I really don't understand any of this or how to find my System.INI files. Can someone help me to figure out how to fix this problem. I have tried uninstalling my printer and reinstalling it and that didn't work. I've also tried to find the link in the registry that one of your member's had posted but I couldn't find the info or just don't know what I'm doing.. :confused:

I've been without my comp. for four months now and I'm really missing my friends. Can someone help me out here.

Thank You
Mrs. S. Collins
 
Joined
Oct 14, 2001
Messages
2,218
Its from Quicken

RESOLUTION
To resolve this issue, reinstall Quicken 2000. To to do this, follow these steps:

Click Start , point to Settings , and then click Control Panel .


In Control Panel, double-click Add/Remove Programs .


Insert the Quicken CD in the CD-ROM drive.


Click Install .


Follow the instructions on the screen.


More details here if needed...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q305649
 

SheritaC2

Thread Starter
Joined
Dec 19, 2001
Messages
9
Hello I would like to thank Savvy with such a quick response. But I don't have Quicken 2000 or any other Quicken product on my computer. About six months ago I had brought a new Video card and a new Hard Drive put in. And the Microsoft website about ( Mrtrate.vxd ), I already have that print out and still didn't solve my problem. My this is really a tuff problem for me :rolleyes: Well I'm still looking for more help and advice. Thank you so much Savvy have a wonderful weekend.


Mrs. S. Collins
Miami, FL.
 
Joined
Feb 28, 2001
Messages
11,584
SheritaC2
During research I discovered the majority of instances of this is caused by Quicken and even the MSKB follows that line. However there are few others that swear they do not have or never had quicken products on there system and the error is occuring and one individual that said it was related to earthlink which I am not sure of.
You said you have already searched your registry for the Mrtrate.vxd and found no reference. Do this go to your sys.ini section and see if there is a reference of it there and uncheck it.
Go to start\run and type in msconfig and select the system.ini section. Look through all areas by clicking the plus signs and any reference to Mrtrate.vxd or Mrtrate.dll uncheck the box. Since there is very little history on this problem keep track of what you are doing so you can reset if you have to.
Keep us posted.
Dave
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi,

Try this:
Go to Start/run, type Regedit.

Drill down to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD

Click on the plus sign preceding 'VXD'
A long list of VXD's unfolds.

Locate Mrtrate.

If it's there, highlight it, and click 'Registry/Export Registry Key'
After you've backed up the key, highlight the vxd again, and press the DELETE key.

Quit Registry Editor, and then restart your computer.

Good luck,
 

SheritaC2

Thread Starter
Joined
Dec 19, 2001
Messages
9
Hi

I would like to thank everyone for there help in locating all the information for me. I did find it in my registry folder and deleted it...:D , but know when I log onto the internet or anything else I'm receiving an error message that this program has performed an illegal act...kernell32.dll, so now I'm running scandisk and defrag. I hope this fix's everything for me....:) ...My computer is really sick :D, I guess it just needs some TLC :D.

Once Again Thank You All
Mrs. S. Collins
Miami, FL.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Mrs. Collins,

If you'd like to do something about these Kernel32.dll errors, we could try and help you as well.

These errors are often due to 'Spyware', or other internet related programs that load automatically as Windows starts.

To troubleshoot these problems it would be useful to see your startup programs:

Go to Start/run, and type Msinfo32, followed by OK.
Go to Software Environment/Startup Programs.
Now click Edit/'Select all', and then 'copy'
Paste the contents in your post.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Sherita,

You told me in a PM you have the following items starting up.

1. Desktop Architect
2. Cydoor
3. Taskbar Display
4. ScanRegistry
5. SM56ACL
6. TimeSink Ad.
7. AVG_CC
8. Vet Start
9. Task Monitor
10. SystemTray Re
11. PopUpKiller
12. Welcome
13. LoadPowerProfile
14. Avgserv9.exe
15. LoadPowerPro
16. SchedulingAgent

Two of them are spyware programs: Timesink and Cydoor.

Do this:

Go to Start/run, and type msconfig.
On the Startup tab, uncheck EVERYTHING, EXCEPT for the following items

1. Desktop Architect (optional)
3. Taskbar Display (optional)
4. ScanRegistry
7. AVG_CC
8. Vet Start
10. SystemTray
11. PopUpKiller
13. LoadPowerProfile
14. Avgserv9.exe
15. LoadPowerPro
16. SchedulingAgent


Click OK, close Msconfig, and reboot (important!)

The items marked 'optional' aren't neccessary for Windows to run either, and you may experiment later by unchecking them as well.

Now download and install <A HREF="http://www.lavasoftusa.net/index.html">Ad-Aware</A> . This is a program which scans your system for spyware.

After having downloaded AAW, also download the latest Signature file (Reflist.sig) : http://www.lavasoftusa.net/aaw/binary/reflist.zip
Unpack it to the Lavasoft Ad-Aware folder in Program Files, and have it overwrite the one that's there.

Then have your drives and registry scanned for spyware, check all found files and reg keys, click continue, and have them removed.
Reboot one last time.

Good luck,
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
It may be a good idea to have your computer scanned for viruses at <A HREF="http://housecall.antivirus.com/">Trend Micro HouseCall </A>

Good luck,
 
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