MS 365 Cannot open attachments in Outlook

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supersadie

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Sep 26, 2009
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Recently bought new laptop with Win 8 installed and purchased MS 365 Personal. Today however I find I am unable to enable editing in any attachments received in my Outlook client.

When I click on enable editing the program stops working and I have to close it altogether. This happens in Word and Excel. Not sure about anything else.

It also happens if I save the attachment and try to open it from the desktop.

Can anyone help; I'm scuppered without it...

Many thanks. Herewith some system info - afaik Windows Defender is turned on!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 with Bing, 64 bit
Processor: Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
Processor Count: 2
RAM: 8075 Mb
Graphics Card: Intel(R) HD Graphics, -1984 Mb
Hard Drives: C: Total - 937753 MB, Free - 838909 MB;
Motherboard: Acer, Aspire E5-511
Antivirus: Windows Defender, Disabled
 

DaveA

David
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If you are going to do any editing of these documents, it is ALWAYS best to save the file to your hard drive, then edit it, then attach this new version if you are going to send it back or on to others.

Are Word and Excel set to be your default editor within Windows?
 

supersadie

Thread Starter
Joined
Sep 26, 2009
Messages
155
The problem is that they are refusing to work irrespective of whether they are saved to my laptop or being opened directly from Outlook (which is what I've been doing ever since I've used a laptop - many moons - without a hitch).

I presume Excel and Word are the defaults as that's what the files are trying to open with.

I've just repaired MS Office, but without any success.

No idea how to fix it.

To clarify, when I double click the attachment opens and the program (Word, Excel) freezes. If I preview with Outlook, Outlook freezes.

If I save to desktop and try to open, the same thing happens.

Hope this helps.
 
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