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MS 365 Cannot open attachments in Outlook

Discussion in 'Business Applications' started by supersadie, Apr 13, 2015.

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  1. supersadie

    supersadie Thread Starter

    Sep 26, 2009
    Recently bought new laptop with Win 8 installed and purchased MS 365 Personal. Today however I find I am unable to enable editing in any attachments received in my Outlook client.

    When I click on enable editing the program stops working and I have to close it altogether. This happens in Word and Excel. Not sure about anything else.

    It also happens if I save the attachment and try to open it from the desktop.

    Can anyone help; I'm scuppered without it...

    Many thanks. Herewith some system info - afaik Windows Defender is turned on!

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8.1 with Bing, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2840 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 2
    RAM: 8075 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: Total - 937753 MB, Free - 838909 MB;
    Motherboard: Acer, Aspire E5-511
    Antivirus: Windows Defender, Disabled
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

    Nov 16, 1999
    First Name:
    If you are going to do any editing of these documents, it is ALWAYS best to save the file to your hard drive, then edit it, then attach this new version if you are going to send it back or on to others.

    Are Word and Excel set to be your default editor within Windows?
  3. supersadie

    supersadie Thread Starter

    Sep 26, 2009
    The problem is that they are refusing to work irrespective of whether they are saved to my laptop or being opened directly from Outlook (which is what I've been doing ever since I've used a laptop - many moons - without a hitch).

    I presume Excel and Word are the defaults as that's what the files are trying to open with.

    I've just repaired MS Office, but without any success.

    No idea how to fix it.

    To clarify, when I double click the attachment opens and the program (Word, Excel) freezes. If I preview with Outlook, Outlook freezes.

    If I save to desktop and try to open, the same thing happens.

    Hope this helps.
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