After multiple crashes, I needed to remove Norton Systemworks 2002 manually (pieces would not remove using the program or add/remove). In two separate operations, after the removal both IE and Netscape would no longer open some drop down menus etc. I'm not an expert but it seemed to me to be a java script error. The only oddity in the manual removal which came from Norton "How to uninstall Norton System Works 2002 or 2003 manually from Windows 98/Me" was a line that told me to delete from the registry "HKEY_CURRENT _USER\SOFTWARE\Microsoft\Installer|Features\3C5C570370804294FAF8FF7250C221E". My "matching" line had an "A" at the end (HKEY_CURRENT _USER\SOFTWARE\Microsoft\Installer|Features\3C5C570370804294FAF8FF7250C221EA). I assumed this was a typo on Norton's part. I went thru the 8 page removal twice with the same problem results each time. Anyone got any ideas?