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MS Outlook Hangs or Fails to Load (Moved from Windows 7 forum)

Discussion in 'Web & Email' started by Mac055, Apr 7, 2019.

  1. Mac055

    Mac055 Thread Starter

    Joined:
    Apr 7, 2019
    Messages:
    2
    Hi. I have been having problems with my MS Outlook hanging up or failing to load. I did have a lot of folders and sub-folders and several accounts. So, I backed up all of the folders to an external drive and then deleted them from Outlook. However, I have been left with one old account (which is the default account) and my account which I use on a daily basis. When I select my in-use account, the option to make it default is greyed out. In the end, I decided to delete everything and start again. The problem is, when I go to add my email account and the auto checks begin, it hangs and asks me for my Outlook 365 password, which I don't have. If I log on through the web portal I can access my account so my email address and password are valid. I can see that there is a way to manually create the account but I don't know the server setting etc. Can anyone suggest a solutions please
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,774
    First Name:
    David
    Post a screen shot of the message asking about the Outlook 365 password?

    I think it needs the Office 365 subscription password.
    If you do not have who does?
     
  3. Mac055

    Mac055 Thread Starter

    Joined:
    Apr 7, 2019
    Messages:
    2
    I am afraid I don’t have access to the computer again until next weekend. It is a neighbour's computer and he has no idea about it and doesn’t know the password. I checked his email password by logging on through the internet portal so assumed I could delete his corrupted account from the PC and reinstall it. I'm thinking I may be able to go back to a restore point but that won’t solve the problem.
     
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