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MS Outlook remembering wrong e-mail addy

Discussion in 'Business Applications' started by Gram123, Oct 3, 2003.

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  1. Gram123

    Gram123 Thread Starter

    Joined:
    Mar 15, 2001
    Messages:
    1,829
    Hello.
    I have a user who is using Outlook 2002.
    Some time ago, he typed in an e-mail address in the To: line, incorrectly.
    Now when he comes to e-mail that person again, if he starts to type the name it comes up with 2 auto-complete options - the correct spelling and the incorrect spelling.

    He wants to clear the incorrect entry so that it is no longer an option. There is no entry for the recipient in either the Personal Address Book or the Contacts list.

    At one point, I highlighted the incorrect entry and pressed delete and it disappeared. From then on, only the correct entry would appear. However, after rebooting, both options were back.

    So, can I permanently delete this incorrect entry?
    Where is it stored if it isn't in the address book?

    Gram
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    What you did should have deleted it permanently, strange it didn't.

    The address cache is located in the Outlook.NK2 file .The file is normally located in Documents and Settings - {username} - Application Data-Microsoft-Outlook.

    However the file is encrypted, so not really editable. If you delete the entire file, a new one should be created from scratch, and would get populated from then on.
     
  3. Gram123

    Gram123 Thread Starter

    Joined:
    Mar 15, 2001
    Messages:
    1,829
    OK mate, problem solved.

    Cheers,
    Gram
     
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