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ms update

Discussion in 'Virus & Other Malware Removal' started by adreval, Jul 12, 2007.

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  1. adreval

    adreval Thread Starter

    Joined:
    Jul 12, 2007
    Messages:
    9
    hi guys

    ok may be in the wrong forum but taking a chance

    have a problem with XP installing updates, basically i had to do a repair installation, then i installed SP2 and then tried to update, however after it downloads it then says installing, then i get the unable to install updates...i have tried removing all traces of pre repair, and fresh sp2 and updates but same thing. the pc has 4 users, 3 of them admin accounts...i have since removed 2 from admin rights to make life easier, but i cant see that having more than 1 user makes any difference to windows updates.

    any one been in this position before and manage to rectify the problem?
    I have installed SP2 successfuly, no problems at all, then once i have rebooted i goto windows update, the updates download with no problems, it starts to install and then i get "updates were unable to be successfuly installed" and "the following updates were not installed" like this http://i.i.com.com/cnwk.1d/i/z/20060...nupdate_08.PNG

    and thats all the updates since SP2
     
  2. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Welcome to TSG....

    Could we have some system specs and the version of windows you are running. Also since you did a repair-install with SP2 I would like to have a HijackThis done and psot the log file.

    To download HJTsetup.exe fromTrendSecure To Download HijackThis go to the following at the File Repository
    Click on the link below to Download HijackThis Self Installer:

    http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

    Save the file to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\HijackThis.
    Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialog box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
    A security expert with a gold shield to the right of their name should take a look at your log - please be patient.
     
  3. adreval

    adreval Thread Starter

    Joined:
    Jul 12, 2007
    Messages:
    9
    i was worried oyud ask this lol.
    i cannot give u system spec at mo or a HJT, PC is in my workshop, but as soon as i get there ill post that.

    the o/s is xp home ifthats ne use b4 the log is here
     
  4. adreval

    adreval Thread Starter

    Joined:
    Jul 12, 2007
    Messages:
    9
    ok here is the log
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ninemsn.com.au/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au
    O1 - Hosts: 1.1.1.1 f-secure.com
    O1 - Hosts: 1.1.1.1 www.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.sophos.com
    O1 - Hosts: 1.1.1.1 liveupdate.symantec.com
    O1 - Hosts: 1.1.1.1 customer.symantec.com
    O1 - Hosts: 1.1.1.1 dispatch.mcafee.com
    O1 - Hosts: 1.1.1.1 download.mcafee.com
    O1 - Hosts: 1.1.1.1 rads.mcafee.com
    O1 - Hosts: 1.1.1.1 mast.mcafee.com
    O1 - Hosts: 1.1.1.1 my-etrust.com
    O1 - Hosts: 1.1.1.1 www.my-etrust.com
    O1 - Hosts: 1.1.1.1 nai.com
    O1 - Hosts: 1.1.1.1 www.nai.com
    O1 - Hosts: 1.1.1.1 networkassociates.com
    O1 - Hosts: 1.1.1.1 secure.nai.com
    O1 - Hosts: 1.1.1.1 securityresponse.symantec.com
    O1 - Hosts: 1.1.1.1 service1.symantec.com
    O1 - Hosts: 1.1.1.1 sophos.com
    O1 - Hosts: 1.1.1.1 www.sophos.com
    O1 - Hosts: 1.1.1.1 support.microsoft.com
    O1 - Hosts: 1.1.1.1 symantec.com
    O1 - Hosts: 1.1.1.1 www.symantec.com
    O1 - Hosts: 1.1.1.1 update.symantec.com
    O1 - Hosts: 1.1.1.1 updates.symantec.com
    O1 - Hosts: 1.1.1.1 us.mcafee.com
    O1 - Hosts: 1.1.1.1 vil.nai.com
    O1 - Hosts: 1.1.1.1 viruslist.com
    O1 - Hosts: 1.1.1.1 www.viruslist.com
    O1 - Hosts: 1.1.1.1 grisoft.com
    O1 - Hosts: 1.1.1.1 www.grisoft.com
    O1 - Hosts: 1.1.1.1 free.grisoft.com
    O1 - Hosts: 1.1.1.1 trendmicro.com
    O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
    O1 - Hosts: 1.1.1.1 www.trendmicro.com
    O1 - Hosts: 1.1.1.1 pandasoftware.com
    O1 - Hosts: 1.1.1.1 www.pandasoftware.com
    O1 - Hosts: 1.1.1.1 usa.kaspersky.com
    O1 - Hosts: 1.1.1.1 ewido.net
    O1 - Hosts: 1.1.1.1 www.ewido.net
    O1 - Hosts: 1.1.1.1 zonelabs.com
    O1 - Hosts: 1.1.1.1 www.zonelabs.com
    O1 - Hosts: 1.1.1.1 bitdefender.com
    O1 - Hosts: 1.1.1.1 www.bitdefender.com
    O1 - Hosts: 1.1.1.1 download.bitdefender.com
    O1 - Hosts: 1.1.1.1 upgrade.bitdefender.com
    O1 - Hosts: 1.1.1.1 spywareinfo.com
    O1 - Hosts: 1.1.1.1 www.spywareinfo.com
    O1 - Hosts: 1.1.1.1 merijn.org
    O1 - Hosts: 1.1.1.1 www.merijn.org
    O1 - Hosts: 1.1.1.1 sysinternals.com
    O1 - Hosts: 1.1.1.1 www.sysinternals.com
    O1 - Hosts: 1.1.1.1 onguardonline.gov
    O1 - Hosts: 1.1.1.1 www.onguardonline.gov
    O1 - Hosts: 1.1.1.1 avast.com
    O1 - Hosts: 1.1.1.1 www.avast.com
    O1 - Hosts: 1.1.1.1 safety.live.com
    O1 - Hosts: 1.1.1.1 www.paretologic.com
    O1 - Hosts: 1.1.1.1 paretologic.com
    O1 - Hosts: 1.1.1.1 virusscan.jotti.org
    O1 - Hosts: 1.1.1.1 services.google.com
    O1 - Hosts: 1.1.1.1 www.webroot.com
    O1 - Hosts: 1.1.1.1 webroot.com
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1157176564796
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157176517468
    O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    --
    End of file - 7014 bytes
     
  5. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    I am going to ask that this thread be moved to the security forum to have one of our experts at infections witht he little gold shields work on this for you please to follow their directions and your computer should be just fine when they are done.
     
  6. adreval

    adreval Thread Starter

    Joined:
    Jul 12, 2007
    Messages:
    9
    thanks but its ok i have managed to sort it, i run spydoctor and it found 7 problems and corrected them. then it started dl updates and on shut down installed them...

    however if some1 does take the time to look i wouldnt mind knowing if anyting in that log shows the problem.

    cheers
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please post your log again.
     
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