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Solved MS Word 2016 (Office 365) freezing on save or save as

Discussion in 'Business Applications' started by bj nick, Dec 5, 2018.

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  1. bj nick

    bj nick Thread Starter

    Joined:
    Jun 10, 1999
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    Running Windows 7 on my desktop. (MS Word on my Windows 10 Dell laptop is trouble-free.) It constantly freezes (every 3rd or 4th time I save during an editing session) on save or save as....have to reboot the program. Happens on all docs. Looked this issue up online, the "solutions" didn't work for anyone. I uninstalled/reinstalled to no avail....it was solid for 3 days, now back to freezing. Any ideas?
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    9,226
    Could be a hard drive problem. Do a drive Check.
     
  3. bj nick

    bj nick Thread Starter

    Joined:
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    I tried uninstalling and reinstalling again--and making sure to reboot afterwards-- on the advice of a chat session with a Microsoft person, and it appears to have worked......I'll wait another couple days before marking this "solved."

    Lunar: if this doesn't work I'll definitely try the drive check. Thanks!
     
  4. bj nick

    bj nick Thread Starter

    Joined:
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    I had to call MS tech support......they got in there and did this and that.....mainly with the "Repair" functions.....all is well now!
     
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