Solved MS Word 2016 (Office 365) freezing on save or save as

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bj nick

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Running Windows 7 on my desktop. (MS Word on my Windows 10 Dell laptop is trouble-free.) It constantly freezes (every 3rd or 4th time I save during an editing session) on save or save as....have to reboot the program. Happens on all docs. Looked this issue up online, the "solutions" didn't work for anyone. I uninstalled/reinstalled to no avail....it was solid for 3 days, now back to freezing. Any ideas?
 

bj nick

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Joined
Jun 10, 1999
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1,840
I tried uninstalling and reinstalling again--and making sure to reboot afterwards-- on the advice of a chat session with a Microsoft person, and it appears to have worked......I'll wait another couple days before marking this "solved."

Lunar: if this doesn't work I'll definitely try the drive check. Thanks!
 

bj nick

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I had to call MS tech support......they got in there and did this and that.....mainly with the "Repair" functions.....all is well now!
 
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