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MS Word and something stopping files being opened

Discussion in 'Business Applications' started by Jay_JWLH, Jan 20, 2006.

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  1. Jay_JWLH

    Jay_JWLH Thread Starter

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    Alright here is the case. I open up MS Word and of coarse you get a blank page. But when you try and open a word file it displays the picture as shown below (first picture). Now when i try and close MS Word, an event happens as shown by the second picture. I click no and yep, you get the third picture. I then cancel this window and i end up back into word, just minus the blank page or open file. Trying to close MS Word again i get the fourth picture and I click no, which now closes word. Overall I just want to be able open a file, and close MS Word without these problems. The fourth picture shows what programs are running in the system tray.
     

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  2. bomb #21

    bomb #21

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    "I open up MS Word and of coarse you get a blank page" -- but does it say Document 1 in the title bar?
     
  3. bomb #21

    bomb #21

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  4. Jay_JWLH

    Jay_JWLH Thread Starter

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    Picture shown below that yes, it does. Still had to go through the double procedure to close MS Word though. Hope all my picture adding makes getting an answer that much easier.
     

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  5. Jay_JWLH

    Jay_JWLH Thread Starter

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    Well our computer has had problems recently and ive done a virus scan online at housecall.trendmicro.com. Even though it found 8 viruses, 3 spyware programs, and ive recently got Microsoft Antispyware Beta installed and that itself has hopefully solved some problems. I also use a registered version of PC Tools 'Registry Mechanic'. Im one third through the page at http://support.microsoft.com/kb/291352/en-us.
     
  6. Jay_JWLH

    Jay_JWLH Thread Starter

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    http://support.microsoft.com/kb/291352/en-us isnt helping me much. Give me a check list of what I should have checked and done, so I can see if i havnt missed anything. I dont think ive installed any add-ons to MS Word, and the Prompt to save Normal template check box isnt checked.
     

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  7. Jay_JWLH

    Jay_JWLH Thread Starter

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    Something ive noticed, which i click yes on the prompt to save the normal.dot, it just instantly exits. Still not good enough, just need it to stop appearing. Im hoping this helps me open the word file I wanted too.
     
  8. Jay_JWLH

    Jay_JWLH Thread Starter

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    Bump, nothing has really changed at all.
     
  9. Jay_JWLH

    Jay_JWLH Thread Starter

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    Im still at square one. You cant open word files, and the most effective way to close word is to go yes on the save normal template dialog box. Maybe I should try reinstalling word, which im going to do now, or even use the repair function that they sometimes give with programs.
     
  10. TonyJollans

    TonyJollans

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    Assuming this happens with all documents, I would say you have some corruption somewhere.

    Reinstalling doesn't usually help (but can be tried as a last resort) - running Detect and Repair from the Help menu may work. If not, and you are comfortable with the registry ...

    HKCU\Software\Microsoft\Office\11.0\Word

    ... is the Word key (11.0 = 2003, 10.0 = 2002, etc). Rename this key and Word will create a new one next time it starts. No guarantess but worth trying.
     
  11. TonyJollans

    TonyJollans

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    I am assuming that you have already renamed your Normal.dot to make sure that's notcausing the problem.
     
  12. Jay_JWLH

    Jay_JWLH Thread Starter

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    Weel tried that, and there is no change in opening a file or closing word. Next ill try the registry.

    Yeah just got it renamed normal.dot to normal2.dot. But like above, no change.
     
  13. Jay_JWLH

    Jay_JWLH Thread Starter

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    Well i went through the registry (im surprised i knew how to open it), and got a little stuck at this
    Here are two screenshots.
     

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  14. TonyJollans

    TonyJollans

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    It looks like you have both Word 2002 and Office Standard 2003 installed. This is not necessarily a problem but it may depend on how they were installed. Which version of Word are you using? Rename the Word key for that one (or both of them).

    However ...

    This may be a case where reinstalling Office 2003 will solve the problem - but note that it will not replace the registry entries.
     
  15. Jay_JWLH

    Jay_JWLH Thread Starter

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    well I do have MS works here, but that isnt installed. Im not fully sure if it has been installed on this computer before anyway. As for MS word 2003, it was part of a office package.
     

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