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MS Word problem (MS Office 365)

Discussion in 'Business Applications' started by jbyrdmor, Jan 5, 2015.

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  1. jbyrdmor

    jbyrdmor Thread Starter

    Joined:
    Jan 5, 2015
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 16185 Mb
    Graphics Card: NVIDIA GeForce GT 630, -2048 Mb
    Hard Drives: C: Total - 204698 MB, Free - 93220 MB; D: Total - 510602 MB, Free - 305008 MB; G: Total - 953867 MB, Free - 394282 MB;
    Motherboard: Intel Corporation, DH87MC
    Antivirus: Bitdefender Antivirus, Updated and Enabled

    The problem I have is that whenever I close Word 2013 (Office 365), a small window opens up on the screen that says "Microsoft Word is restarting..." and there is a "Cancel" button below. If I don't get to the cancel button in time, or I don't see the message because another program has the focus, Word (re)opens up to a new blank page; once I close this page, the program finally stays closed, until the next time I open and close it and it starts up again automatically.

    This is driving me mad and wasting a lot of my time and attention, since I use Word for my work and am constantly opening and closing the program during the day.

    I have looked all over for a solution to this problem, but I seem to be the only person in the world this is happening to. I hope someone knows how to stop it or can tell me where to go to get this fixed.

    Thanks in advance for any help.
     
  2. night-fury

    night-fury

    Joined:
    Nov 27, 2014
    Messages:
    89
    did u try to repair it? if not, give it a try. go the uninstall list. select MS office. click change (not uninstall of course) and proceed to repair the installation.

    second option is to uninstall and re-install. Do you have the media?
     
  3. jbyrdmor

    jbyrdmor Thread Starter

    Joined:
    Jan 5, 2015
    Messages:
    2
    "did u try to repair it? if not, give it a try. go the uninstall list. select MS office. click change (not uninstall of course) and proceed to repair the installation.

    second option is to uninstall and re-install. Do you have the media?"


    This is Office 365. I bought it online and downloaded the installation file, which I still have. As regards trying to repair it: yes, I have run both the "Quick Repair" and the "Online Repair" ("Fixes all issues, but takes a little longer ... you can select this option if you are still having problems after a quick repair") several times, but to no avail.

    I had hoped to find a solution to the problem without having to uninstall and re-install Office, especially since there is no guarantee that after doing so the problem will have disappeared. But I will try that and post the result opportunely.

    Thanks for your suggestion.
     
  4. 20_2_Many

    20_2_Many

    Joined:
    Jun 29, 2012
    Messages:
    518
    Applying or re-applying SP1 for Office 2013 may well take care of this.
     
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