MS Word problem (MS Office 365)

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jbyrdmor

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Joined
Jan 5, 2015
Messages
2
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16185 Mb
Graphics Card: NVIDIA GeForce GT 630, -2048 Mb
Hard Drives: C: Total - 204698 MB, Free - 93220 MB; D: Total - 510602 MB, Free - 305008 MB; G: Total - 953867 MB, Free - 394282 MB;
Motherboard: Intel Corporation, DH87MC
Antivirus: Bitdefender Antivirus, Updated and Enabled

The problem I have is that whenever I close Word 2013 (Office 365), a small window opens up on the screen that says "Microsoft Word is restarting..." and there is a "Cancel" button below. If I don't get to the cancel button in time, or I don't see the message because another program has the focus, Word (re)opens up to a new blank page; once I close this page, the program finally stays closed, until the next time I open and close it and it starts up again automatically.

This is driving me mad and wasting a lot of my time and attention, since I use Word for my work and am constantly opening and closing the program during the day.

I have looked all over for a solution to this problem, but I seem to be the only person in the world this is happening to. I hope someone knows how to stop it or can tell me where to go to get this fixed.

Thanks in advance for any help.
 
Joined
Nov 27, 2014
Messages
89
did u try to repair it? if not, give it a try. go the uninstall list. select MS office. click change (not uninstall of course) and proceed to repair the installation.

second option is to uninstall and re-install. Do you have the media?
 

jbyrdmor

Thread Starter
Joined
Jan 5, 2015
Messages
2
"did u try to repair it? if not, give it a try. go the uninstall list. select MS office. click change (not uninstall of course) and proceed to repair the installation.

second option is to uninstall and re-install. Do you have the media?"


This is Office 365. I bought it online and downloaded the installation file, which I still have. As regards trying to repair it: yes, I have run both the "Quick Repair" and the "Online Repair" ("Fixes all issues, but takes a little longer ... you can select this option if you are still having problems after a quick repair") several times, but to no avail.

I had hoped to find a solution to the problem without having to uninstall and re-install Office, especially since there is no guarantee that after doing so the problem will have disappeared. But I will try that and post the result opportunely.

Thanks for your suggestion.
 
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