Ms Works Doesn't

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vadocRET

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May 22, 2004
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I have a Dell 8100 using Win ME, P4 1.3G. For some reason, I decided to upgrade the ME to XP. After several unsuccessful trials to get the XP to load, I was finally able to get back to ME with XP supposedly uninstalled. Unfortunately, since that time I have been unable to use my Microsoft Works V 6. Nothing happens when I click the desktop icon, and when I reboot or try to load from a file, I get the error message " Works file WKWAT.DLL APPEARS TO BE CORRUPTED. REINSTALL THE FILE AND TRY AGAIN". I tried to uninstall the program using the control panel option: Install-Uninstall. The setup loads and begins to uninstall - then stops with the error message "The I/O operation has been aborted because of either a thread exit or an application request". I have a CD for Works V 6 and I tried to install/uninstall using the CD and got the same result. I have a big database (more than 8,000 records) that I use weekly and I need to get Works going again - help!
 
Joined
Oct 18, 2002
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Did you try the uninstall in safe mode?
As to the Dell I believe theres a mention of it on their website in regard to SP2 of either a patch or a bios upgrade.
 

vadocRET

Thread Starter
Joined
May 22, 2004
Messages
11
I tried to uninstall Works in safe mode - same results "The I/O operation has been aborted because of either a thread exit or an application request".
Do you mean that there is something about installing Win XP and Win XP Service Pack 2 on the Dell support site?
 
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Messages
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I had read that there was mention on the Dell forum of a recommendation to update the bios if SP2 causes problems.Some techs who have installed it on Dells have had no problems whatsoever so I thought it was relevant to your query.
There is a unrelated but similar error message posted on the Microsoft website which suggests turning off DMA for CD Roms and hard drives it may be worth a try.



The information in this article applies to:
Microsoft Excel 2000
Microsoft Excel 97 for Windows
Microsoft PowerPoint 97 for Windows
Microsoft Word 97 for Windows
Microsoft Project 98 for Windows
Microsoft Works 4.5a
Microsoft Works for Windows 95, version 4.0 4.0
Microsoft Works for Windows 95, version 4.0 4.0a
Microsoft Office 97 Small Business Edition for Windows
Microsoft PowerPoint 2000
Microsoft Word 2000
Microsoft Office 2000 (Setup)
http://support.microsoft.com/default.aspx?scid=kb;en-us;190630&Product=wrk
 
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