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Solved MSE won't update-can't get into Safe Mode

Discussion in 'Windows 7' started by Johnny b, Oct 28, 2019.

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  1. Johnny b

    Johnny b Thread Starter

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    First Name:
    John
    Computer specs
    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name JOHNLENOVOX
    System Manufacturer LENOVO
    System Model 7244A35
    System Type X86-based PC
    Processor Pentium(R) Dual-Core CPU E6600 @ 3.06GHz, 3067 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date LENOVO 5CKT76AUS, 11/27/2011
    SMBIOS Version 2.5
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name JohnLenovox\JohnLenovo
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.25 GB
    Available Physical Memory 2.57 GB
    Total Virtual Memory 6.50 GB
    Available Virtual Memory 5.83 GB
    Page File Space 3.25 GB
    Page File C:\pagefile.sys


    I bought it new and it's only been used offline, so malware is doubtful.
    But I've always run and kept MSE, MBAM and AntiSpyware updated.
    The hard drive has only 3028 hours on it.
    SMART data shows no issues.

    This computer is intended only for offline work, I have run it as administrator since the computer was new.

    MSE will not update.
    I can't get into Safe Mode to try updating from there.
    F8 only causes a repetitious beep.
    I have uninstalled MSE and reinstalled. Still will not update.
    I tried the Restore function going back to before my previous MSE update. Same problem, won't update.

    I have a drive image, but haven't tried that path yet. I'd rather use it as a last resort if possible.

    Suggestions?

    Johnny b.
     
    Last edited: Oct 28, 2019
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Re the F8 key
    I am a little hesitant to suggest it, due to your experience, but is there any chance you are pressing it too early
    You should keep tapping F8, after POST, if you tap when BIOS is completing loading, you get a series of beeps

    Re the MSE not updating
    1. Click Start, click All Programs, click Accessories, and then right-click Command Prompt, and then select Run as administrator.
    • 2. In the Command Prompt window, type the following commands and press Enter after each command:
    Cd\
    Cd program files\microsoft security essentials
    Mpcmdrun –removedefinitions –all
    Exit


    3. Restart your PC.

    Then open MSE and click updates on GUI

    If that does not work follow this
    Manually install the virus and spyware definition updates
    • If you're running a 32-bit Windows operating system, download the latest updates manually at
    http://go.microsoft.com/fwlink/?LinkID=87342.

    Click Run. The latest updates are manually installed on your PC.
     
    Last edited: Oct 28, 2019
  3. Johnny b

    Johnny b Thread Starter

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  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    MsConfig is OK but if you did have problems, on the system - you sometimes cannot get out of safe mode

    Are Malwarebytes and SAS - scan on demand only

    Also have you reset as per the cmds
     
  5. Johnny b

    Johnny b Thread Starter

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    Yes the two are demand only, no problems updating them.

    I don't understand.

    I did reset msconfig to boot Windows normally, and it boots properly into regular Windows .

    I've done a scan for file system errors, no issues.

    I'm at a loss.
    The system has been in use for about 7/8 years with no issues and this is the first time into Safe Mode.
     
  6. Johnny b

    Johnny b Thread Starter

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    I need to turn in.
    See you guys tomorrow :)

    And thanks.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Sorry I meant have you reset the definitions - for MSE using the cmds I sent you

     
  8. Johnny b

    Johnny b Thread Starter

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    Yes.

    I tried to install the updates after a reboot first with MSE open and then after another reboot with it closed.

    Same result, won't update.

    Tried the above in Safe Mode ( the alternative path I posted ) and still experienced the same, no update.
     
  9. Johnny b

    Johnny b Thread Starter

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    In searching further about my problem, I came upon some things to investigate:
    https://superuser.com/questions/106171/mse-updating-fails-no-warning-or-error-message

    Try a different uninstaller:

    Missing temp folder:
    ( note: blog link didn't work)

    There didn't appear to be a solution that worked for the thread starter, but I'll give those two options above a try.
     
  10. Johnny b

    Johnny b Thread Starter

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    None of the above helped.

    The C:/Windows/Temp folder already exists and AppRemover only duplicated the same results.

    I've gone through my 'services' list and started anything that might relate to MSE, maybe I missed something, but nothing helped and I haven't altered 'services' since I first set up this computer.
     
  11. Johnny b

    Johnny b Thread Starter

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    Just a thought.

    Since this computer isn't networked, used only offline, I've never done any security updates other than manually updating MSE virus definitions along with MBAM and SAS.

    Could this be an issue?
    Have become an issue?
     
    Last edited: Oct 29, 2019
  12. flavallee

    flavallee Trusted Advisor

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    Last edited: Oct 29, 2019
  13. Johnny b

    Johnny b Thread Starter

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    Hi Frank :)

    I'm not near the computer in question at the moment, but I downloaded and installed a fresh/new MSE from Microsoft, so currently it's the newest available.
     
  14. flavallee

    flavallee Trusted Advisor

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    Okay, good. I just wanted to add "my 2 cents worth".

    I'll leave you with Macboatmaster. (y)

    ---------------------------------------------------------------
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    The download of MSE itself, is not with the latest definitions
    I am a little confused
    Are you saying that the computer is NOT connected to the Internet and therefore you are downloading the definitions to another source and then installing them on this computer
    And as it is not connected to the internet may we presume that Windows itself is not updated.

    If you have not installed the SHA2 code signing update, then any updates to Windows and to MSE will not install at least that is how I read the situation
    https://docs.microsoft.com/en-us/wi...protection-updates-windows-defender-antivirus
    I appreciate the article is for Defender but in my opinion the same applies to MSE
     
    Last edited: Oct 29, 2019
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