Msinfo32 reports network adapter and protocol

Hi and thanks to anybody kind enough to help me. I checked my networkk adapter protocol and I have only 8 and should have at least 10. I reset winsock and restarted and I still only have 8. I looked at my network adapter and it reports ip address, ip subnet not available and dhcp not enabled even though it's enabled in my lan settings. I'm running a 24 hour line monitor and I'm showing 90 percent plus packet loss, and the pings to the monitor servers in California and Kansas are 3 to 4 ms's. I know the pings can't be right because I ping Los Angeles a couple of times a week and it's usually around 40 ms's. I hope I posted this in the right forum. I'm a newb here and the only other one I could think to post this in was hardware. The ping thing is bizarre and I'd like to fix this network adapter issue. I may have to wipe and reinstall or worse trash a new motherboard. Thanks again.