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msn 8 conflict with Outlook Express

Discussion in 'Web & Email' started by Wyza, Sep 12, 2003.

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  1. Wyza

    Wyza Thread Starter

    Jan 12, 2003
    A friend of mine installed MSN version 8 but she prefers to get her email in Outlook Express. Trouble is, she can't open Outlook Express now. When she clicks on the OE icon in the Quick Launch bar, she gets an Identity log on box. She has never created any identities so there is nothing in any of the fields for her to enter an Identity and when she tries clicking the 'Manage identities' choice, nothing happens.

    She can't get past this and into Outlook Express at all. We have tried reinstalling Internet Explorer but this did not solve the problem.

    Because she uses Windows Me, we tried to do a Restore operation but there were no restore points at all, so that didn't work either.

    Can anybody help with this?
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