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MSN and IE crashing in Win 98

Discussion in 'Earlier Versions of Windows' started by lance64, Sep 17, 2004.

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  1. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
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    Hi All

    Just a quickie ... I don't have exact error message with me but wondered if there may be some common problem going around with Browser Hijacks, spyware that people may be able to shed light on.

    When I load MSN Messenger 6.2 my PC loads up the contacts list and then normally the MSN Today Window pops-up. However at this point I think it is DW.EXE (part of MSN software) kicks in and gives a KERNEL32.DLL error i.e. MSNMGR encountered a fault at blah blah blah in KERNEL 32.DLL. If I don't load MSN, sometimes it does it when browsing on Internet Explorer or in both! Also the IE Browser, when working, doesn't show a list of previously visited websites in the URL drop down menu.

    I have posted Hijack Log and STRDECK (is it?) to thatcomputerguys forum but unfortunately it has been down all week as some numpty has hacked into it and they are busy rejigging it.

    I haven't got logs with me as I am at my workplace. But any info on any known problems floating around would be really appreciated as it is getting on my nerves!!!!

    Thanks All :)

    lance
     
  2. tracer357#1

    tracer357#1 Banned

    Joined:
    Jul 19, 2004
    Messages:
    531
    go to your add/remove program icon in your control panel look down the list for
    "microsoft internet explorer and internet tools" click on remove a window will come up
    look for "repair" click ok let it repair your explorer.
    try to update your msn program you could have a missing file or one that has been corrupted.
    when thats done reboot your system.
     
  3. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    8
    Thanks Tracer I'll try that! (y)
     
  4. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
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    Tracer

    I tried repairing MSN IE, but was unable to do it as I received the following error message:

    LOADWC.EXE missing
    mobsync.exe missing
    sencfg.dll version greater than 5.50.4134.600 required
    pngfilt.dll version greater than 6.0.2800.1100 required

    So I downloaded Internet Explorer from MSN website and ran set up. I still get the same error message from MSN Messenger ie

    MSNMSGR caused an invalid page fault in
    module KERNEL32.DLL at 0167:bff7a138.
    Registers:
    EAX=0fd93414 CS=0167 EIP=bff7a138 EFLGS=00210212
    EBX=03c430ac SS=016f ESP=0442fc2c EBP=0442fc60
    ECX=00f6fb00 DS=016f ESI=03c41980 FS=60af
    EDX=00f9fa00 ES=016f EDI=0fd94b40 GS=0000
    Bytes at CS:EIP:
    89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
    Stack dump:
    0442fc60 03c41980 008c0000 00021570 bff7b31d 008c0000 03c41980 0000172c 00000200 7ff2c97d 03c41984 00021570 03c41980 0442fca8 bff7b962 008c0000

    Any further help would be greatly appreciated. :eek:

    lance

    PS Funnily enough the other day it did allow me to use MSN Messenger for an hour or so. But that is only once in numerous failed attempts, usually with the same error message. As I said, IE crashes too periodically.
     
  5. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    8
    Hi! :D

    MSN seems to be fixed once I downloaded pngfilt.dll from http://www.5starsupport.com/info/dll.htm

    Haven't completely solved the fact there are files missing, but at least it works again.

    Thanks for helping me with suggestion and me pursuing your route (y)

    Any further information appreciated on how this could have been removed as I definitely didnt delete it!

    Thanks again forum.

    Lancs
     
  6. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    8
    Grrrr! No it isn't fixed!!

    It must have just allowed me in ... oh damn. My previous problem has NOT been solved.

    PLEASE HELP!!! :eek:
     
  7. lance64

    lance64 Thread Starter

    Joined:
    Sep 17, 2004
    Messages:
    8
    Still in need of help.

    I think this is not MSN Messenger Specific as it has actually worked twice without crashing, but invariably it does. It crashes with:

    MSNMSGR caused an invalid page fault in
    module KERNEL32.DLL at 0167:bff7a138.
    Registers:
    EAX=0fd93414 CS=0167 EIP=bff7a138 EFLGS=00210212
    EBX=03c12fb4 SS=016f ESP=043cfc2c EBP=043cfc60
    ECX=00f6fb00 DS=016f ESI=03c11888 FS=4c8f
    EDX=00f9fa00 ES=016f EDI=0fd94b40 GS=0000
    Bytes at CS:EIP:
    89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
    Stack dump:
    043cfc60 03c11888 008c0000 00021570 bff7b31d 008c0000 03c11888 0000172c 00000200 7ff2c97d 03c1188c 00021570 03c11888 043cfca8 bff7b962 008c0000

    There are no viruses as I have just run Pandasoft and it gave me the ALL clear. I have reinstalled MSN Messenger and Internet Explorer. Interestingly, Messenger did work WHILE Pandasoft was running the virus check, nut not afterwards ? :confused:

    Here is my latest Hijack This Log:
    Logfile of HijackThis v1.98.2
    Scan saved at 10:05:59, on 19/09/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\IRMON.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\AOL 9.0\WAOL.EXE
    C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
    C:\PROGRAM FILES\AOL 9.0\SHELLMON.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\COMMON FILES\AOL\AOLTPSPD.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: (no name) - {4FA380DE-08F7-11D9-BB65-4445343D182F} - (no file)
    O2 - BHO: (no name) - {217F7D86-0A13-11D9-BB65-EF2B931D48F1} - C:\WINDOWS\SYSTEM\OJOID.DLL (file missing)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [IrMon] IrMon.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net

    I am at my WITS END with this one. It is so difficult to cure as it is intermittent. PLEASE can some knowledgable person shed some light on this for me? :eek:

    Thanks

    Lance
     
  8. Mikewell

    Mikewell

    Joined:
    Jun 30, 2004
    Messages:
    75
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