MSN Explorer

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frustrated14

Thread Starter
Joined
Oct 16, 2003
Messages
7
I'm am soooo frustrated!!!!! I've been trying to get my msn explorer to work for over a month now. please help. it says attempt 1...attempt2...etc until 5 but then never lets me sign in. I know my password is correct and I've tried a bunch of stuff. I also can no longer get into windows messenger...it say my password in incorrect. I also cannot get to my hotmail through internet explorer!!!! I'm seriously going crazy.
 
Joined
Oct 5, 2003
Messages
557
Yeh msn xplorer is really ****ed up these days. When u first open it, it wants you to create a new account, and then changes your msn settings to it. In msn, u should try log in as someone else, eneter you original account and password, and tick always use this person (or something like that).
What exactly is wrong with hotmail?
 
Joined
Sep 16, 2003
Messages
594
Originally posted by frustrated14:
I'm am soooo frustrated!!!!! I've been trying to get my msn explorer to work for over a month now. please help. it says attempt 1...attempt2...etc until 5 but then never lets me sign in. I know my password is correct and I've tried a bunch of stuff. I also can no longer get into windows messenger...it say my password in incorrect. I also cannot get to my hotmail through internet explorer!!!! I'm seriously going crazy.
Hello

You mentioned you cannot get into your hotmail either. I believe your msn messenger and hotmail account password are the same?

Anyway, go to www.hotmail.com and click on the help button.
I clicked on resetting your password and got this:

To reset your .NET Passport password
Go to .NET Passport Member Services and click I forgot my password.
Type your e-mail address, and then enter the other requested information.
Click Continue.
Type the answer to your secret question.
Type your new password, and then retype it.
Click Continue.
Note

If you have forgotten your secret answer or were not asked to provide it during registration, .NET Passport may allow you to reset your password by e-mail. You will see a Reset your password by e-mail link during the password reset process if this option is available to you.

******************

Not sure if you have tried this but have your hotmail password reset and then use the new password for msn. That should do it!

Please let me know if you are succesful!

Pileyrei
 

frustrated14

Thread Starter
Joined
Oct 16, 2003
Messages
7
I've tried everything. I made a new user, changed my password, everything!!! I can only access my hotmail through netscape. I've tried re-installing msn explorer and well as Windows messenger. As for my WINDOWS MESSENGER it said that either my password is invalid or incorrect. that's not right though...I can log on on any other computer just not mine!

I really appreciate the help though...got anymore?
 
Joined
Oct 5, 2003
Messages
557
Errr, might be a virus. When exactly did u start having problems with hotmail and MSN/windows messenger??
Run housecall and see if it finds anything.
 
Joined
Sep 16, 2003
Messages
594
Originally posted by frustrated14:
I've tried everything. I made a new user, changed my password, everything!!! I can only access my hotmail through netscape. I've tried re-installing msn explorer and well as Windows messenger. As for my WINDOWS MESSENGER it said that either my password is invalid or incorrect. that's not right though...I can log on on any other computer just not mine!

I really appreciate the help though...got anymore?
Download Hijackthis and post your logfile here or in the Security section. An expert should be able to tell you what to fix.

Pileyrei
 
Joined
Oct 15, 2003
Messages
49
Well the best thing to do is do away with MSN. Sad but true MSN and Yahoo both are riddled with problems. Though IE has its faults it seems to be much more stable. As for a messenger well again i would go with one like ICQ.

Example, My son and my mother both had MSN or Yahoo, and both crashed or messed up their systems even after they were both told not to use them. One reason you could be having problems is the fact you say you have MSN plus Netscape? You really should only be running one or the other.

Several reasons being, why have more then one program doing the same thing to save space and not to corrupt each other.

Should you feel the need to keep these then can and try to un install everything linked to them and sign back up either using a fresh name or login as past users with your old info.

P.S. Odd how MSN has so many problems when they are the front runner in the comp world. Go figure.
 
Joined
Oct 17, 2003
Messages
1
I am having the same trouble. I know that my password and sign in name are correct , but when i type them in all I get is an error page saying that the page cannot be displayed. It also asked me to change my network settings. Now I'm kind of new at this internet thing so if someone can help me I would greatly and forever be in their debt. HELP!!!!!!
 
Joined
Oct 5, 2003
Messages
557
Ok, lets get one thing straight, MSN 6.0 is the best, (by my opinion), but more importantly is free of problems. I have used it for months, with no problems. So if you're having problems it's something with your computer.
It could be anything.
A virus - run housecall
A setting - Check all settings with your ISP (internet service provider)
Software - If you have installed a new firewall, it is probably blocking MSN things, which it needs to work. First check by disabling the firewall, if MSN works then, try to disable/enable the options in the firewall one by one.

If all else fails, remove MSN from add/remove programs in control panel, and re-download it from www.microsoft.com (just seach 'msn')

MSN, is I recon the best one out there, and they just keep on making it better. From my experiece more people (that I meet online) use MSN then yahoo or ICQ.
 

frustrated14

Thread Starter
Joined
Oct 16, 2003
Messages
7
Ok here is the log. I know I have a virus but this started happening way before I even got the virus. Hopefully you guys can help me out. I'm really going crazy. Another question...how do I check my firewall or if I have one. I'm not very good at this computer stuff, I'm slowly learning. thanks!


Logfile of HijackThis v1.97.3
Scan saved at 12:16:25 AM, on 10/20/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Nhksrv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\DELLMMKB.EXE
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [Launcher] "C:\Program Files\MLH\launcher.exe" /P
O4 - HKLM\..\Run: [PromulGate] "C:\Program Files\DelFin\PromulGate\PgMonitr.exe"
O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM
O4 - HKLM\..\Run: [WinServices] C:\WINDOWS\System32\WinServices.exe
O4 - HKLM\..\Run: [SoloSchedule] C:\PROGRA~1\SRNMIC~1\SOLOCFG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [System MScvb] C:\WINDOWS\mscvb32.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\RunServices: [WinServices] C:\WINDOWS\System32\WinServices.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [System MScvb] C:\WINDOWS\mscvb32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Encarta Encyclopedia (HKLM)
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
O9 - Extra button: Define (HKLM)
O9 - Extra 'Tools' menuitem: Define (HKLM)
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {29C13B62-B9F7-4CD3-8CEF-0A58A1A99441} - http://fdl.msn.com/public/chat/msnchat41.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
O16 - DPF: {483912CF-8995-4434-AD61-6163756E05DF} (AXTNS Control) - http://download.livemath.com/activex/axtns.php
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{428F69A4-C03A-428E-9968-54D160AE0607}: NameServer = 205.200.16.65 205.200.16.69
 
Joined
Oct 5, 2003
Messages
557
OK, there are a few programs there that might be virsuses. I understand you have norton anti- virus. Windows XP comes with a firewall (not a very good one), but mabye you have norton's personal firewall, to check just click start>ptograms>norton and see wats there.
The first step is to remove that virus using norton antivirus. Run it, update it, then scan.
MSN isn't probably blocked by a firewall, because well, I dont think you have a real powerful one like zonealarm, becuase of the hjthis log.
After you remove the virus, try reinsalling MSN, like I mentioned earlier.
 

frustrated14

Thread Starter
Joined
Oct 16, 2003
Messages
7
oki. I scanned for the virus and it cannot be repaired by norton or avg. I guess I'll just have to take my computer in?
 
Joined
Oct 5, 2003
Messages
557
So, wat you have a virus?? If the file cannot be reparied then delete it, also take a note of where it is located and post the location here.
 

frustrated14

Thread Starter
Joined
Oct 16, 2003
Messages
7
How do I delete it???? it says it is

Worm/Lovsan.A

found in c:\windows\system32\mblast.exe

I tried finding it but I can't.


Thanks for continuing to help me out.
 
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