I have a Dell Laptop and I'm trying to use the remote assistant to get helkp with an update problem I'm having. It uses Microsoft Messenger and it tells me messenger isn't installed, but it is, When I put in my Passport login and password, the system says it can't log me in because my account doesn't exist, but it does. I also can't do automatic updates from windows update. It says my security settings are wrong, but I have all the active-x controls enabled. To top it all off, I can't apply my service pack because I get an error that says mt cryptographic service isn't runnung, but it is. I have scanned with norton on a clean system, run spybot, ad-aware, hijack,cw shredder, remoc\val tools for welchia, blaster and sobig, to no avail.