1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

MSOE.dll won't load Outlook Express

Discussion in 'Web & Email' started by gcivello, Jan 1, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    When I try to open Outlook express I get the following error message:
    *** Outlook Express could not be started because MSOE.DLL could not be loaded***

    The MSOE.DLL is located on my window system drive so how can I get it to load? For the record, another error occurred - which is probably related to the above - right after I booted up the following error appeared:

    *** Unable to load the dynamic link library NWNP3.DLL Some or all of the following feature is not available: NetWare

    I can't get into Outlook Express to see if anyone has e-mailed me on this matter so I will continue to check this site/thread. I hope someone can help. Thanks

    Glenn
     
  2. sabledog

    sabledog Guest

    Joined:
    Apr 22, 2001
    Messages:
    467
    did you try to reinstall oe.. that should work for you...
    sd
     
  3. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
  4. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    Thanks Tony and "Sabledog" for your input. I'm a bit hesitant to delete Outlook Express and then reinstalling it after having read the URLs supplied by Tony. It sounds risky. Nevertheless, I did download OE5RegClean.exe as it was recommended that I first delete my existing OE (5.5) and then reinstall it. I also did a backup of the registry, my email messages, and my address book. So I'm ready to use the OE5RegClean program if I get the nerve to do it :)

    Another thing that is recommend at the info site is to backup e-mail and news accounts. I would have to be able to get into Outlook to do that.

    As I said, this problem did not occur until after I got a error message which stated that my computer was not able to LOAD (CAPS for emphasis only) the nwnp32.dll. The dll file does, in fact, exist on my C:\systems folder it just won't load for some reason.

    Outlook Express also has "a loading problem" It won't load the MSOE.DLL which also exists (in the Outlook Express folder). Do you suppose it would be simpler to reinstlall Windows 98? Please hang in there with me.. I'll certainly do the deed if I must and I _most certainly_ appreciate the both of you trying to help me.

    Glenn
     
  5. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    If you uninstall OE exactly the way it is explained in the MS article, you can't go wrong.
    Just take your time.

    Incidentally, as for your NWNP3.DLL error, this is NetWare related, and doesn't have anything to do with your msimn errror.

    Did you use to have NetWare installed?
    If you did, but you don't have it any more, go to Start/run, and type Msconfig.
    On the Startup tab, is there any mention of Netware/NWNP3.DLL?

    If there is, uncheck it, click OK< close Msconfig, and reboot.

    Good luck,
     
  6. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    Hello Tony. Thanks for your quick reply. Well l'm confused. I cannot delete Outlook Express by following the directions as presented at The MS site http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256219

    After double-clicking on Add/Remove Programs and then clicking on the Windows Setup tab, I was not able to clear the Microsoft Outlook Express check box because there _is no_ Microsoft_ _Outlook_ Express_ box_. So I went to c:\program files. The Outlook Express folder does exist and it has it's files. What's up with that? Thanks

    Regarding the NWNP3.DLL error.... do you think I should post that problem as another thread? No doubt, I did have something NetWare related at one time or another. So, I typed in "msconfig" in start/run and looked for anything that might be relate to Netware or NWNP3DLL . Nothing there. Any more ideas? Thanks

    Glenn
     
  7. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Instead of on the Windows Setup tab, do you happen to have Outlook Express on the 'Add/Remove Software' tab?
    It will probably be there if you've ever upgraded OE.

    If it isn't there either, go to Start/Run, and paste the following bold text in the box, followed by clicking OK:

    "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /UNINSTALL /PROMPT

    Tell us whether that does work.

    As for your NWNP3.DLL error, would you mind posting your startups?

    Go to Start/run, and type Msinfo32, followed by OK.
    Go to Software Environment/Startup Programs.
    Now click Edit/'Select all', and then 'copy'
    Paste the contents in your post.
     
  8. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    Hello Tony. Reading your last post I see that you had the impression that I didn't have OE (Outook Express) on my setup tab. What I am saying is that it is not listed on the install/uninstall tab. It is listed, complete with box, whenever I click on the Windows Setup tab. Sorry about the misunderstanding.

    Having tried the steps as suggested in Microsoft Knowledge Base Article and having no success with that, I tried the more advanced method that was described in the same article. As before, I was not able to do it exactly as the article had said to do it because OE is not listed on my install/uninstall menu.) So, like before, I clicked the Windows Setup tab and unchecked the OE box instead of removing OE in the Add/Remove window.

    Here is what I did from there on:

    *I made sure that the "Show All Files option" was turned on in Windows Explorer before continuing.

    * I delete any files that remain in the following folders:

    C:\Program Files\Outlook Express
    C:\Program Files\Common Files\Microsoft Shared\Stationary
    C:\Windows\Application Data\Microsoft\Address Book
    C:\Windows\Application Data\Microsoft\Outlook Express

    The article also said to delete files in C:\Windows\Application Data\Identities, but there was no such folder. The only sub folder to "Application Data" is a folder labeled "Microsoft" Which has 7 folders (none of which are named "identities.")

    *I used Outlook Express 5 RegClean to complete the removal of Outlook Express.

    * I reinstalled OE by 1) clicking "Internet Explorer 5.5 and Internet Tools" in the Add/Remove Programs dialog box 2) clicking on "add a component" and then the ok tab 3) Selecting IE & Internet Tools under Communication Components and 4) clicking on "Next" followed by " finish."

    After computer rebooted I clicked on the OE Express icon to open it and I got the following message:

    *The identity login could not be started. Some components are ether missing or incorrectly configured.*

    Also Internet Explorer was now no longer listed in the setup tab area. (I fixed that by pasting the command you supplied in your last post....) Bottom line: OE still doesn't work.

    Regarding NWNP3.DLL error, you asked for my startup. Here it is:

    Microsoft Windows 98 4.10.2222 A
    Upgrade using Full OEM CD /SrcDir=F:\WIN98 /IQ /U:xxxxxxxxxxxxxxxxx
    IE 5 5.50.4522.1800
    Uptime: 0:00:27:40
    Normal mode
    On "GLENN CIV" as ""
    Microsoft
    AuthenticAMD AMD Duron(tm) Processor
    256MB RAM
    90% system resources free
    Windows-managed swap file on drive C (276MB free)
    Available space on drive C: 276MB of 1200MB (FAT32)
    Available space on drive D: 860MB of 1017MB (FAT32)
    Available space on drive E: 829MB of 992MB (FAT32)

    Thanks Tony. Hope you are not losing hope in this matter. I'm not. Again, I appreciate your trying to help me.

    Glenn
     
  9. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Try upgrading to <A HREF="http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp2/default.asp">Internet Explorer 5.5 SP2</A>, including Outlook Express.

    See what happens.

    And as for your startup progs, these aren't them.

    In Msinfo32, you need to go to Software Environment/Startup Programs.

    Good luck,
     
  10. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    Good news Tony; you got Outlook Express working for me. YYYAAY! I'm pretty burned out about now and after I plugged C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /UNINSTALL /PROMPT into Run I checked to see if the Outlook Box was present. It was but I didn't bother to check it. After I posted to you I went back and checked the box and was ever so surprised to see that Outlook worked. I have my backup Address book and messages saved on another drive but have not figured out how to add them back to Outlook yet....

    Sorry I did not post the correct info even though your directions were very clear. My eyes are pretty much glazed over by now :) Here it it:



    CleverKeys Startup Group E:\Programs\CleverKey\ClvrKeys.exe
    EReg Startup Group C:\WINDOWS\EReg206\Reg32.exe FALSE
    Dun Tray Registry (Per-User Run)
    Taskbar Display Controls Registry (Per-User Run) RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    SystemTray Registry (Machine Run) SysTray.Exe
    ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun
    InstantAccess Registry (Machine Run) C:\PROGRA~1\CANONC~1\TEXTBR~1\BIN\INSTAN~1.EXE /h
    RegisterDropHandler Registry (Machine Run) C:\PROGRA~1\CANONC~1\TEXTBR~1\BIN\REGIST~1.EXE
    TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe
    LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    RegisterDropHandler Registry (Machine Service) C:\PROGRA~1\CANONC~1\TEXTBR~1\BIN\REGIST~1.EXE
    LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SchedulingAgent Registry (Machine Service) mstask.exe
    Go to Start/run, and type Msinfo32, followed by OK.
    Go to Software Environment/Startup Programs.
    Now click Edit/'Select all', and then 'copy'
    Paste the contents in your post.

    BTW Tony, do you think it's worth upgrading to Explorer 5.5 SP2?
     
  11. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    Glad to hear it's working, after all you've been through. :)

    And yes, I always think it's worth while applying the latest upgrade of your browser.
    Meaning, if you're running IE 5.01, installing the SP2 service pack, and in your case upgrading from 5.5 to 5.5 SP2
     
  12. gcivello

    gcivello Thread Starter

    Joined:
    Apr 28, 1999
    Messages:
    103
    Tony, I just want you to know that I no longer have the NWNP32.dll error anymore. I didn't think to reboot after I sent you the last message because I didn't think the problems were related. Anyway, everything is peaches and cream (which I happen to like a lot. A zillion thanks to you! Regarding the upgrade. I think I'm going to enjoy sending some email before I take the chance of upgrading :)

    Glenn
     
  13. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Great it worked out! :)

    The upgrade should go without a hitch. All your settings should remain unchanged as well.

    2 things to bear in mind:

    Make sure you have as few programs as possible running on the side while downloading and installing the upgrade.

    Also close down your virus scanner.

    And second, it's always a good idea to back up your e-mail data (settings, address book, e-mail) and your favorites and cookies before undertaking an upgrade.

    I've never seen it go wrong myself, but it's better to be safe than sorry.

    Backing up your Favorites and cookies: IE/File/export/Favorites and cookies.

    E-mail: OLEXP: How to Back Up and Recover Outlook Express Data

    Good luck,
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/63797

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice