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mstsc / screen capture error

Discussion in 'Windows 7' started by tloalsa, Nov 20, 2013.

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  1. tloalsa

    tloalsa Thread Starter

    Joined:
    Nov 20, 2013
    Messages:
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    Whenever I have an active Remote Desktop Connection and try to collect a screen capture (PrtScn or Alt-PrtScn) either inside or outside the active client window, I receive the following error:

    Remote Desktop Connection has stopped working

    Problem signature:
    Problem Event Name: BEX64
    Application Name: mstsc.exe
    Application Version: 6.1.7601.17514
    Application Timestamp: 4ce7ab44
    Fault Module Name: StackHash_2264
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 000000000517aa0d
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 2264
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 875f
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

    Thanks in advance for any insight as to a potential cause.
     
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