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msupdte.exe, help needed.

Discussion in 'Virus & Other Malware Removal' started by zeckrum, Apr 29, 2010.

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  1. zeckrum

    zeckrum Thread Starter

    Joined:
    Apr 29, 2010
    Messages:
    1
    Hi, I really need help, whenever I start up my laptop, this error message as shown below would appear.
    I would really appreciate if someone could guide me through on how to remove this error.
    Your help is very much appreciated.
    :)

    C:\Windows\System32\msupdte.exe
    The NTVDM CPU has encountered an illegal instruction.
    CS:0def IP:0227 OP:63 6f 6d 26 61 Choose 'Close' to terminate the application.
     
  2. sjpritch25

    sjpritch25

    Joined:
    Sep 8, 2005
    Messages:
    9,113
    Welcome to TSG :)

    [​IMG]

    Download DDS and save it to your desktop from here
    Disable any script blocker, and then double click dss.scr to run the tool.
    • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
    • Save both reports to your desktop
    • In your next reply, please attach both logs. Thanks


    [​IMG] Please download Malwarebytes' Anti-Malware from Here.



    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:



    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
     
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