msupdte.exe, help needed.

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zeckrum

Thread Starter
Joined
Apr 29, 2010
Messages
1
Hi, I really need help, whenever I start up my laptop, this error message as shown below would appear.
I would really appreciate if someone could guide me through on how to remove this error.
Your help is very much appreciated.
:)

C:\Windows\System32\msupdte.exe
The NTVDM CPU has encountered an illegal instruction.
CS:0def IP:0227 OP:63 6f 6d 26 61 Choose 'Close' to terminate the application.
 
Joined
Sep 8, 2005
Messages
9,113
Welcome to TSG :)



Download DDS and save it to your desktop from here
Disable any script blocker, and then double click dss.scr to run the tool.
  • When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
  • Save both reports to your desktop
  • In your next reply, please attach both logs. Thanks


Please download Malwarebytes' Anti-Malware from Here.



Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:



If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.
 
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