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Multimedia Audio Controller - Yellow ? mark - no sound (Dell Dimension 4700)

Discussion in 'Hardware' started by Maximum9111, Sep 24, 2006.

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  1. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    Hi,

    Ever since reformatting my PC due to a complete spyware and malware takeover, i have had no audio. In device manager, there is a yellow ? next to Multimedia Audio Controller. I have tried to update drivers using my dell driver CD and the Dell website itself, but to no avail.

    On another forum, someone said that perhaps it was because I had not installed chipset drivers, (which I know should be installed before sound devices etc) however I uninstalled my sound drivers, installed the chipset drivers, and re - installed my sound drivers (SoundMax one anyway) but again with no luck.

    Curiously, if I tell it that I will choose the driver to install, and I pick a SoundBlaster one, the Multimedia Audio Controller goes away (although there is still no sound) even though I don't have a SoundBlaster card.
    I really don't want to reformat my system again unless its really necessary.

    Here is a Belarec report:

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) Dell Inc. Dimension 4700
    System Service Tag: 5VJF91J (support for this PC)
    Chassis Serial Number: 5VJF91J
    Enclosure Type: Mini-Tower
    Processor a Main Circuit Board b
    3.00 gigahertz Intel Pentium 4
    16 kilobyte primary memory cache
    1024 kilobyte secondary memory cache Board: Dell Inc. 0M3918
    Serial Number: ..CN7082148M00NQ.
    Bus Clock: 800 megahertz
    BIOS: Dell Inc. A10 01/04/2006
    Drives Memory Modules c,d
    396.25 Gigabytes Usable Hard Drive Capacity
    376.29 Gigabytes Hard Drive Free Space

    _NEC DVD+RW ND-3100AD [CD-ROM drive]
    HL-DT-ST CD-ROM GCR-8483B
    3.5" format removeable media [Floppy drive]

    HDS724040KLSA80 [Hard drive] (400.09 GB) -- drive 0 1024 Megabytes Installed Memory

    Slot 'CHANNEL A DIMM 0' has 512 MB (serial number 450A3EC6)
    Slot 'CHANNEL B DIMM 0' is Empty
    Slot 'CHANNEL A DIMM 1' has 512 MB
    Slot 'CHANNEL B DIMM 1' is Empty
    Local Drive Volumes


    c: (NTFS on drive 0) 396.25 GB 376.29 GB free
    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Ali 9/16/2006 4:03:15 PM (admin)
    Chantel 9/15/2006 4:43:49 PM (admin)
    Charlie 8/23/2004 12:02:44 AM (admin)
    Chelsea 9/23/2006 7:10:22 PM (admin)
    Max 9/24/2006 10:24:41 AM (admin)
    local system accounts
    Administrator never (admin)
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never

    DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

    hp officejet v series on DOT4_001
    hp officejet v series fax on DOT4_001
    Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
    Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
    Primary IDE Channel [Controller] (2x) RADEON X300 Series [Display adapter]
    RADEON X300 Series Secondary [Display adapter]
    DELL E153FP [Monitor] (14.9"vis, s/n D54344930N5Y, September 2004)
    Bus Adapters Multimedia
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
    Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C SoundMAX Integrated Digital Audio
    Communications Other Devices

    1394 Net Adapter
    Intel(R) PRO/100 VE Network Connection
    Dhcp Server: none responded
    Physical Address: 00:11:11:54:2A:07
    WPN311 RangeMax(TM) Wireless PCI Adapter
    primary Auto IP Address: 192.168.1.5 / 24
    Gateway: 192.168.1.1
    Dhcp Server: 192.168.1.1
    Physical Address: 00:14:6C:2F:12:77

    Networking Dns Server: 192.168.1.1
    OHCI Compliant IEEE 1394 Host Controller
    HID-compliant consumer control device
    HID-compliant device
    USB Human Interface Device (3x)
    Creative WebCam Live! #3
    HID Keyboard Device
    HID-compliant mouse
    USB Composite Device
    USB Root Hub (5x)
    Virus Protection [Back to Top]
    Panda Antivirus + Firewall 2007 Version 6.00.00
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 09/12/2006 Microsoft Security Bulletin Summary) have been installed.

    Installed Microsoft Hotfixes [Back to Top]
    Internet Explorer
    no verification data SP2 (SP2)
    Office Professional Edition 2003
    no verification data KB887616[SP] on 7/16/2006 (details...)
    no verification data KB894542 on 9/17/2006 (details...)
    no verification data KB907417 on 7/15/2006 (details...)
    no verification data KB913807 on 7/17/2006 (details...)
    no verification data KB914455 on 7/17/2006 (details...)
    no verification data KB916518 on 7/17/2006 (details...)
    no verification data KB917334 on 7/17/2006 (details...)
    no verification data KB918419 on 7/17/2006 (details...)
    no verification data KB920103 on 9/14/2004 (details...)
    no verification data KB921566 on 9/14/2004 (details...)
    no verification data KB921580 on 9/17/2006 (details...)
    Windows Media Player 10
    no verification data KB911565 (details...)
    SP0
    no verification data KB911565 on 7/7/2006 (details...)
    Windows Media Player 9
    no verification data KB917734_WMP9 (details...)
    SP0
    passed verification KB917734_WMP9 on 7/4/2006 (details...)
    Windows Media Player
    SP0
    passed verification KB911564 on 7/4/2006 (details...)
    Windows XP
    SP3
    passed verification KB873339 on 7/4/2006 (details...)
    passed verification KB885835 on 7/4/2006 (details...)
    passed verification KB885836 on 7/4/2006 (details...)
    passed verification KB886185 on 7/4/2006 (details...)
    passed verification KB887472 on 7/4/2006 (details...)
    passed verification KB887742 on 7/4/2006 (details...)
    passed verification KB888113 on 7/4/2006 (details...)
    passed verification KB888302 on 7/4/2006 (details...)
    passed verification KB890046 on 7/4/2006 (details...)
    passed verification KB890859 on 7/4/2006 (details...)
    passed verification KB891781 on 7/4/2006 (details...)
    passed verification KB893756 on 7/4/2006 (details...)
    passed verification KB893803V2 on 7/4/2006 (details...)
    passed verification KB894391 on 7/4/2006 (details...)
    passed verification KB896358 on 7/4/2006 (details...)
    passed verification KB896422 on 7/4/2006 (details...)
    passed verification KB896423 on 7/4/2006 (details...)
    passed verification KB896424 on 7/4/2006 (details...)

    Windows XP
    SP3 (continued)
    passed verification KB896428 on 7/4/2006 (details...)
    passed verification KB898461 on 7/4/2006 (details...)
    passed verification KB899587 on 7/4/2006 (details...)
    passed verification KB899591 on 7/4/2006 (details...)
    passed verification KB900485 on 7/4/2006 (details...)
    passed verification KB900725 on 7/4/2006 (details...)
    passed verification KB901017 on 7/4/2006 (details...)
    passed verification KB901214 on 7/4/2006 (details...)
    passed verification KB902400 on 7/4/2006 (details...)
    passed verification KB904706 on 7/4/2006 (details...)
    passed verification KB905414 on 7/4/2006 (details...)
    passed verification KB905749 on 7/4/2006 (details...)
    passed verification KB906569 on 7/20/2006 (details...)
    passed verification KB908519 on 7/4/2006 (details...)
    passed verification KB908531 on 7/4/2006 (details...)
    passed verification KB910437 on 7/4/2006 (details...)
    passed verification KB911280 on 7/4/2006 (details...)
    passed verification KB911562 on 7/4/2006 (details...)
    passed verification KB911567 on 7/4/2006 (details...)
    passed verification KB911927 on 7/4/2006 (details...)
    passed verification KB912919 on 7/4/2006 (details...)
    passed verification KB913580 on 7/4/2006 (details...)
    passed verification KB914388 on 7/11/2006 (details...)
    passed verification KB914389 on 7/4/2006 (details...)
    passed verification KB916281 on 7/20/2006 (details...)
    passed verification KB916595 on 7/11/2006 (details...)
    passed verification KB917159 on 7/11/2006 (details...)
    passed verification KB917344 on 7/4/2006 (details...)
    passed verification KB917422 on 9/2/2006 (details...)
    passed verification KB917953 on 7/4/2006 (details...)
    passed verification KB918439 on 7/4/2006 (details...)
    passed verification KB918899 on 9/14/2004 (details...)
    passed verification KB919007 on 9/17/2006 (details...)
    passed verification KB920214 on 9/14/2004 (details...)
    passed verification KB920670 on 9/14/2004 (details...)
    passed verification KB920683 on 9/2/2006 (details...)
    passed verification KB920685 on 9/17/2006 (details...)
    passed verification KB920872 on 9/17/2006 (details...)
    passed verification KB921398 on 9/14/2004 (details...)
    passed verification KB921883 on 9/14/2004 (details...)
    passed verification KB922582 on 9/17/2006 (details...)
    passed verification KB922616 on 9/14/2004 (details...)

    Click here to see all available Microsoft security hotfixes for this computer.

    [installed security hotfix] Marks a security hotfix (using the 09/12/2006 Microsoft Security Bulletin Summary)
    verifies OK Marks a hotfix that verifies correctly
    fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
    Unmarked hotfixes lack the data to allow verification

    Any help would be greatly appreciated.
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,417
    Go to www.dell.com and choose home pc then support then drivers and downloads....it will ask you for your service tak # or model # but the service tag # is on a tag on the left side of your tower.
    Put that in and then it will take you to the driver. if there is more than one, try each one till it accepts one and you should be good to go.
     
  3. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    Been there..

    Done that!

    Thanks for the reply though.
     
  4. Rich-M

    Rich-M

    Joined:
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    Messages:
    22,417
    Then the easiest way would be to add a pci soundcard, your onboard must be taost!
     
  5. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    Yep, but the thing is, it was before the re - format, I am no expert but I think a re-format wouldn't destroy a soundcard.

    Thanks again for the reply
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Well, the symptom is that you are missing drivers, either the audio drivers or the motherboard drivers.
     
  7. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    Do motherboard drivers - chipset drivers?
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Yep, same animal. :)
     
  9. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    ...slaughtered that animal I am afraid...
     
  10. colmaca

    colmaca

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    Jul 11, 2003
    Messages:
    1,429
  11. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    I just went: Dont search, I will choose which drivers to install, and they were on the list.
    Definetly done the sound driver before, and pretty sure I've downloaded and installed that chipset one before also. But I'll give it another go!
     
  12. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,417
    Agreed but the soundcard doesn't work and it won't take the correct driver so go figure any other explanation and you come up with either the soundcard coincidentally went out with your format or the motherboard did.
     
  13. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    My soundcard is already listed in Device Manager as working, but then there is also Multimedia Audio Controller under 'other devices'
     
  14. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,417
    Could you have a pci spoundcard and onboard soundcard as well?
     
  15. Maximum9111

    Maximum9111 Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    15
    That was my though as well, but I persoanlly have never installed one and one has not been installed to my knowledge. However where in the computer might it be?

    Thanks
     
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