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Multiple browsers crashing/update issues?

Discussion in 'Web & Email' started by Hillian, Aug 2, 2011.

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  1. Hillian

    Hillian Thread Starter

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    I have had an issue the past few days with a computer. Basically whenever I open up Firefox(newest version) or IE9 they will just lockup and crash. A thing pops up about sending in a report to Mozilla and I've done that and no word back yet. IE 9 just crashes and restarts itself over and over again. The weird thing is that Chrome works perfectly fine. I've also noticed that when I try to update certain programs like Avast, it won't connect to the server it says. This happens for a few other programs too like Windows Update. Some programs I can update fine though like Spyboy S&D. I've run multiple scans with Avast including boot time and full scans. I've also ran full scans with MBAM and Spybot. I've found a few items and cleaned them such as Whitesmoke-pup and a few other random things like coupon bar. I've even run CC Cleaner and Registry Mechanic and still no luck. I've reinstalled both browsers and even previous versions of the browser and it doesn't help any. I'm not sure what is causing these crashes to happen and haven't found much online that's useful. Any help suggestions would be great on this matter! Thanks in advance.
     
  2. tomdkat

    tomdkat Retired Trusted Advisor

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    How long has it been since you've been able to update MBAM or Avast!? Sounds like some kind of infection or remnants of an infection to me.

    Peace...
     
  3. krystianb12

    krystianb12

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    There Could be an Virus, Try Running a Scan and see the results?
     
  4. tomdkat

    tomdkat Retired Trusted Advisor

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    @krystianb12:

    Peace...
     
  5. krystianb12

    krystianb12

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    Sorry My Bad, didnt read it properly, When did this start happening, did it just happen out of nowhere or did you install a program, or did anything with your computer that may have caused this?
     
  6. Hillian

    Hillian Thread Starter

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    The problem with running the scan is that even if I wanted to, I can't update the Avast definitions as stated in the first post. Any other ideas?
     
  7. Hillian

    Hillian Thread Starter

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    It's not my computer, it's my grandpas. The only thing he ever uses it for is to browse model airplane websites and email through outlook. He said it jsut started happening randomly the other day. Odd. Very odd to me.
     
  8. tomdkat

    tomdkat Retired Trusted Advisor

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    Well, see if you can boot into "safe mode w/ networking" and see if you can update MBAM or Avast! that way.

    Peace...
     
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