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Solved Multiple BSODs Lately - Diagnostics To Run?

Discussion in 'Windows 7' started by Herringbone, May 15, 2018.

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  1. Herringbone

    Herringbone Thread Starter

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    I've experienced multiple BSODs with my Win 7 Pro system. Here are my system specs:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 16353 Mb
    Graphics Card: NVIDIA GeForce GTX 970, -1 Mb
    Hard Drives: C: 255 GB (137 GB Free); D: 0 GB (0 GB Free); E: 48 GB (43 GB Free); F: 1784 GB (1296 GB Free); H: 289 GB (209 GB Free); I: 465 GB (258 GB Free);
    Motherboard: ASRock, 970A-G/3.1
    Antivirus: Avast Antivirus, Enabled and Updated

    What diagnostics should I run to collect BSOD system files, so I can post results here?

    (Bear with me. Vicious T-storms in my area. Response times may lag).

    Thank you.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi, some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    ======
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
  3. Herringbone

    Herringbone Thread Starter

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    There were only three Minidump files listed.

    Thanks.
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi, minidump check - in part.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !
    analyze -v to get detailed debugging information.
    BugCheck 1E, {0000}
    Probably caused by ntkrnlmp.exe nt!KiKernelCalloutExceptionHandler+)
    FollowupMachineOwner
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver
    /function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    ------------------
    EXCEPTION_CODE: (Win32(0) - The operation completed successfully.
    FAULTING_IP
    +
    6114952f040cd8a4
    00000000
    `00000000 ??              ???
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  0000000000000000
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  AvastSvc.exe
    CURRENT_IRQL:  2
    EXCEPTION_RECORD:  fffff80000ba24d8 -- (.exr 0xfffff80000ba24d8)
    ExceptionAddress: fffff800036760d1 (nt!KiInsertTimerTable+0x0000000000000171)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: ffffffffffffffff
       Parameter[1]: 0000000000000000
    Attempt to execute non-executable address 0000000000000000
    TRAP_FRAME:  fffff80000ba2580 -- (.trap 0xfffff80000ba2580)
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  5a58dc54
    Followup: MachineOwner                     
    1 out of the 3 minidump files is showing
    Likely to be a driver problem with Avast.
    A re-install of Avast may help - let us know if a re-install solves the problem.
     
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  5. Herringbone

    Herringbone Thread Starter

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    Thank you. Does your analysis point to yet any other culprits?
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    The other 2 dump files were showing - Probably caused by : ntkrnlmp.exe
    ntkrnlmp.exe is a generic error and it's not pointing to a specific program/application, driver, etc.
     
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  7. Herringbone

    Herringbone Thread Starter

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    I uninstalled Avast Premiere and just re-installed it.

    Now just holding my breath on any more BSODs...

    Tell me, how do I get the TSG Security Check app to run
    further testing?

    Thanks!
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    The Security Check is by screen317 from.
    http://www.bleepingcomputer.com/download/securitycheck/
    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.

    The saved log will be called checkup.txt.
     
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  9. Herringbone

    Herringbone Thread Starter

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    Thanks, b_h28. Will run tomorrow AM
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Sometimes where the blue screen error is reported is not necessarily where it first started and may not be the cause.
    That said - let us know if a re-install of Avast has solved the problem.
     
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  11. Herringbone

    Herringbone Thread Starter

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    Results of Security Check scan:

    Results of screen317's Security Check version 1.014 --- 12/23/15
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Avast Antivirus
    Malwarebytes
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 27.0.0.187
    Adobe Reader 9 Adobe Reader out of Date!
    Google Chrome (66.0.3359.181)
    Google Chrome (SetupMetrics...)
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamtray.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast afwServ.exe
    AVAST Software Avast AvastUI.exe
    AVAST Software Avast x64 aswidsagenta.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 7%
    ````````````````````End of Log``````````````````````
     
  12. Herringbone

    Herringbone Thread Starter

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    No BSODs since re-install of Avast Premiere. But I haven't run my scanner or edited any video with Video Studio Pro yet--and some of
    the BSODs happened last week when I was running those operations.

    Also, BSODs happened despite updating the driver of my Nvidia display card last week. Very curious.

    Thanks.
     
  13. Herringbone

    Herringbone Thread Starter

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  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Blue screens will often happen when extra stress is put on the system resources - CPU - Ram - Graphics card, etc.
    Although your blue screen pointed towards Avast.
    Over the next few days run the programs you mentioned and report back if you have any problems.
    Update - Adobe Reader.
     
  15. Herringbone

    Herringbone Thread Starter

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    Just got hit with a new BSOD titled: "Memory_Management."

    I wasn't running any operations, either.
     
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