Solved Multiple BSODs Lately - Diagnostics To Run?

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Herringbone

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I've experienced multiple BSODs with my Win 7 Pro system. Here are my system specs:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 16353 Mb
Graphics Card: NVIDIA GeForce GTX 970, -1 Mb
Hard Drives: C: 255 GB (137 GB Free); D: 0 GB (0 GB Free); E: 48 GB (43 GB Free); F: 1784 GB (1296 GB Free); H: 289 GB (209 GB Free); I: 465 GB (258 GB Free);
Motherboard: ASRock, 970A-G/3.1
Antivirus: Avast Antivirus, Enabled and Updated

What diagnostics should I run to collect BSOD system files, so I can post results here?

(Bear with me. Vicious T-storms in my area. Response times may lag).

Thank you.
 

blues_harp28

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Jan 9, 2005
Messages
19,431
Hi, some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

blues_harp28

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Messages
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Hi, minidump check - in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
Followup: MachineOwner
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
------------------
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
FAULTING_IP: 
+6114952f040cd8a4
00000000`00000000 ??              ???
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  0000000000000000
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  AvastSvc.exe
CURRENT_IRQL:  2
EXCEPTION_RECORD:  fffff80000ba24d8 -- (.exr 0xfffff80000ba24d8)
ExceptionAddress: fffff800036760d1 (nt!KiInsertTimerTable+0x0000000000000171)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: ffffffffffffffff
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000
TRAP_FRAME:  fffff80000ba2580 -- (.trap 0xfffff80000ba2580)
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  5a58dc54
Followup: MachineOwner
1 out of the 3 minidump files is showing
PROCESS_NAME: AvastSvc.exe
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem.
Likely to be a driver problem with Avast.
A re-install of Avast may help - let us know if a re-install solves the problem.
 

blues_harp28

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Messages
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The other 2 dump files were showing - Probably caused by : ntkrnlmp.exe
ntkrnlmp.exe is a generic error and it's not pointing to a specific program/application, driver, etc.
 

Herringbone

Thread Starter
Joined
Jul 14, 2008
Messages
241
I uninstalled Avast Premiere and just re-installed it.

Now just holding my breath on any more BSODs...

Tell me, how do I get the TSG Security Check app to run
further testing?

Thanks!
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
The Security Check is by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Sometimes where the blue screen error is reported is not necessarily where it first started and may not be the cause.
That said - let us know if a re-install of Avast has solved the problem.
 

Herringbone

Thread Starter
Joined
Jul 14, 2008
Messages
241
The Security Check is by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.
Results of Security Check scan:

Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Avast Antivirus
Malwarebytes
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Adobe Flash Player 27.0.0.187
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome (66.0.3359.181)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast afwServ.exe
AVAST Software Avast AvastUI.exe
AVAST Software Avast x64 aswidsagenta.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````
 

Herringbone

Thread Starter
Joined
Jul 14, 2008
Messages
241
Sometimes where the blue screen error is reported is not necessarily where it first started and may not be the cause.
That said - let us know if a re-install of Avast has solved the problem.
No BSODs since re-install of Avast Premiere. But I haven't run my scanner or edited any video with Video Studio Pro yet--and some of
the BSODs happened last week when I was running those operations.

Also, BSODs happened despite updating the driver of my Nvidia display card last week. Very curious.

Thanks.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Blue screens will often happen when extra stress is put on the system resources - CPU - Ram - Graphics card, etc.
Although your blue screen pointed towards Avast.
Over the next few days run the programs you mentioned and report back if you have any problems.
Update - Adobe Reader.
 

Herringbone

Thread Starter
Joined
Jul 14, 2008
Messages
241
Just got hit with a new BSOD titled: "Memory_Management."

I wasn't running any operations, either.
 
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