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Multiple computer problems

Discussion in 'Virus & Other Malware Removal' started by craighay1, Apr 13, 2008.

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  1. craighay1

    craighay1 Thread Starter

    Joined:
    Apr 13, 2008
    Messages:
    4
    I've just been told that the family computer (which I don't ever use) seems to be riddled with viruses and is practically unusable. The problems include:

    the desktop icons and start menu disappearing

    when searching on the internet the browser redirects to a blank white page with something along the lines of "whiteboy" in the address bar (both firefox and internet explorer)

    a folder on the computer seems to contain literally hundreds of fake .rar files all around 1 MB in size

    the computer currently has no antivirus software installed, and it seems it isn't possible to install any, as somehow the registry cannot be edited during installation (don't know whether some kind of virus is preventing it from happening)


    The computer is running XP Pro.

    Whether these are separate problems or related I do not know, but don't really know where to start with trying to fix them. I've gotten rid of viruses, adware etc in the past, usually from following online help, but now the state of the pc seems to have gotten out of hand due to the people using it not being the most computer literate in the world, and not bothering to highlight these problems as they each occured. Also I don't really know what's been getting downloaded, installed etc and no one seems to be very forthcoming.

    Thanks in advance for any help

    Here is the HijackThis log:

    Logfile of HijackThis v1.99.1
    Scan saved at 22:52:38, on 13/04/2008
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\System32\runsvc32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\csrss.exe
    C:\WINDOWS\System32\WinSecure.exe
    C:\WINDOWS\System32\spolsv.exe
    C:\WINDOWS\System32\MicroSecure.exe
    C:\WINDOWS\System32\WinSecure.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\csrssc.exe
    C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\services.exe
    C:\WINDOWS\System32\PAStiSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\msiexec.exe
    C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [runsvc32] runsvc32.exe
    O4 - HKLM\..\Run: [NVMixerTray] C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
    O4 - HKLM\..\Run: [10ef42bd] rundll32.exe "C:\WINDOWS\System32\lfeundum.dll",b
    O4 - HKLM\..\Run: [BM13dc7121] Rundll32.exe "C:\WINDOWS\System32\dgcbtmmn.dll",s
    O4 - HKLM\..\RunServices: [exbdgom] C:\WINDOWS\System32\exbdgom.exe
    O4 - HKLM\..\RunServices: [gktdteku] C:\WINDOWS\System32\gktdteku.exe
    O4 - HKLM\..\RunServices: [runsvc32] runsvc32.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
    O4 - HKCU\..\Run: [Jnskdfmf9eldfd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\csrssc.exe
    O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O23 - Service: Print Spooler Service (feulxiy2) - Unknown owner - C:\WINDOWS\System32\gktdteku.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: lsass - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\csrss.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: smss - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\services.exe
    O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    No anti-virus and no service pack 2. This has left the computer wide open to attack!!

    Please download this from Microsoft and run it on your computer
    Filename = WGADiag2.exe
    http://go.microsoft.com/fwlink/?linkid=52012

    Press "Copy to clipboard" and then you can paste to Wordpad and post to this thread
     
  3. craighay1

    craighay1 Thread Starter

    Joined:
    Apr 13, 2008
    Messages:
    4
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T4YDB-PB6DG-JPKMJ
    Windows Product Key Hash: kLpNTgYGTsUYia9HU4fgu7ASyNA=
    Windows Product ID: 55274-640-1011873-23081
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {92A2A9D1-0E8D-483B-955D-539BA685FCF6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92A2A9D1-0E8D-483B-955D-539BA685FCF6}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JPKMJ</PKey><PID>55274-640-1011873-23081</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-630328440-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040802******.******+***</Date></BIOS><HWID>E2033FFF0184A059</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57189</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
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