Multiple computer problems

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craighay1

Thread Starter
Joined
Apr 13, 2008
Messages
4
I've just been told that the family computer (which I don't ever use) seems to be riddled with viruses and is practically unusable. The problems include:

the desktop icons and start menu disappearing

when searching on the internet the browser redirects to a blank white page with something along the lines of "whiteboy" in the address bar (both firefox and internet explorer)

a folder on the computer seems to contain literally hundreds of fake .rar files all around 1 MB in size

the computer currently has no antivirus software installed, and it seems it isn't possible to install any, as somehow the registry cannot be edited during installation (don't know whether some kind of virus is preventing it from happening)


The computer is running XP Pro.

Whether these are separate problems or related I do not know, but don't really know where to start with trying to fix them. I've gotten rid of viruses, adware etc in the past, usually from following online help, but now the state of the pc seems to have gotten out of hand due to the people using it not being the most computer literate in the world, and not bothering to highlight these problems as they each occured. Also I don't really know what's been getting downloaded, installed etc and no one seems to be very forthcoming.

Thanks in advance for any help

Here is the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 22:52:38, on 13/04/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\runsvc32.exe
C:\Program Files\QuickTime\qttask.exe
C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
C:\WINDOWS\System32\rundll32.exe
C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\csrss.exe
C:\WINDOWS\System32\WinSecure.exe
C:\WINDOWS\System32\spolsv.exe
C:\WINDOWS\System32\MicroSecure.exe
C:\WINDOWS\System32\WinSecure.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\csrssc.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\services.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\msiexec.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [runsvc32] runsvc32.exe
O4 - HKLM\..\Run: [NVMixerTray] C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
O4 - HKLM\..\Run: [10ef42bd] rundll32.exe "C:\WINDOWS\System32\lfeundum.dll",b
O4 - HKLM\..\Run: [BM13dc7121] Rundll32.exe "C:\WINDOWS\System32\dgcbtmmn.dll",s
O4 - HKLM\..\RunServices: [exbdgom] C:\WINDOWS\System32\exbdgom.exe
O4 - HKLM\..\RunServices: [gktdteku] C:\WINDOWS\System32\gktdteku.exe
O4 - HKLM\..\RunServices: [runsvc32] runsvc32.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [jdgf894jrghoiiskd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\winlogan.exe
O4 - HKCU\..\Run: [Jnskdfmf9eldfd] C:\DOCUME~1\Paul.HAY\LOCALS~1\Temp\csrssc.exe
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = ?
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Print Spooler Service (feulxiy2) - Unknown owner - C:\WINDOWS\System32\gktdteku.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: lsass - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\csrss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: smss - Unknown owner - C:\RECYCLER\S-1-5-21-484763869-1614574334-18083462561-100\services.exe
O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
No anti-virus and no service pack 2. This has left the computer wide open to attack!!

Please download this from Microsoft and run it on your computer
Filename = WGADiag2.exe
http://go.microsoft.com/fwlink/?linkid=52012

Press "Copy to clipboard" and then you can paste to Wordpad and post to this thread
 

craighay1

Thread Starter
Joined
Apr 13, 2008
Messages
4
Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Validation Control not Installed
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T4YDB-PB6DG-JPKMJ
Windows Product Key Hash: kLpNTgYGTsUYia9HU4fgu7ASyNA=
Windows Product ID: 55274-640-1011873-23081
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.1.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {92A2A9D1-0E8D-483B-955D-539BA685FCF6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{92A2A9D1-0E8D-483B-955D-539BA685FCF6}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JPKMJ</PKey><PID>55274-640-1011873-23081</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-630328440-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20040802******.******+***</Date></BIOS><HWID>E2033FFF0184A059</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57189</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
 
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