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Multiple Issues

Discussion in 'Windows 7' started by pennsylvaniabob, Dec 11, 2013.

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  1. pennsylvaniabob

    pennsylvaniabob Thread Starter

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    Hi I cannot update windows error#80073712 I cannot install downloads or most programs error#2502 and 2503,I cannot run sfc/scannow even from a disk boot.I have tried everything onlinewith no success.I also cannot do an upgrade install of windows 7 the install stops,and asks that I restart and install updates. I have no idea what to tryTech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8104 Mb
    Graphics Card: Intel(R) HD Graphics Family, -235 Mb
    Hard Drives: C: Total - 938661 MB, Free - 332337 MB;
    Motherboard: Dell Inc., 0GDG8Y
    Antivirus: avast! Antivirus, Updated and Enabled next
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    21,338
    1. Welcome to Tech Support Guy

    2. If you open a cmd prompt with admin rights, that is not simply open with a user account with admin rights, but right click and click run as admin
    then type
    sfc /scannow
    and press enter
    what please is the message then received

    3. If you are trying to run sfc /scannow from a cmd prompt on the recovery environment then as that opens a ram drive at the prompt lettered
    X:\Sources>
    which is a drive created in ram, then the cmd is different.

    4. PLEASE list ALL you have tried

    5. Presuming you mean by- upgrade install what is effectively a repair install of Windows 7 - the procedure is not simply booting from the DVD
    See this for full guidance and instructions
    http://www.sevenforums.com/tutorials/3413-repair-install.html
     
  3. pennsylvaniabob

    pennsylvaniabob Thread Starter

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    Hi When sfc/scannow fails it states Windows Resource Protection could not perform the requested operation.I understand the repair install of windows 7,and it stops after copying all files states Install cannot continue reboot add updates and try again.I cannot get updates! I have checked permissions,made sure windows update is started in sevices ckecked to make sure installer settings are correct,tried ALL the fixes in windows 7 forums,and even tried tweaking .com.Registry cleaners dont help.I thought that a repair install of windows was a last resort,but was willing to trey it.Maybe if I can get that to work? I have the disk and have myproduct key Thanks Bob
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Please do not click quote when you reply
    There is nothing to be gained by quoting back to me what I said.
    Please only quote any part you wish to highlight to me.
    Please click reply instead of quote

    2. The normal cause of that message for system file check is the component store from which any corrupted files will be replaced - is in itself corrupt

    3. Registry cleaners will not help

    4. When you say you understand the repair install - are you please aware that you can only run a repair install - upgrade in the conditions outlined on the link.
    There are too many to type out but they are all listed at the start of the page on the link
    As you cannot run the updates first - if you are going to resort to the repair option you will have to take the second option of do not update.

    NOTE I would not even consider that until you have a full image backup if you are able to make one, unless of course you already have one.

    5. It may be worthwhile trying Windows repair all in one if you have not already done so - from tweaking.com

    6. It may also be worthwhile accessing the system admin account and see if the same results apply
    that is of course cmd prompt with admin rights
    type

    net user administrator /active:yes

    7. Have you tried sfc from a cmd prompt in the windows recovery environment
    sfc /scannow /offbootdir=d:\ /offwindir=d:\windows

    changing the drive letter d: for the drive letter identified when the dvd asks which windows installation do you wish to repair before you then proceed to select cmd prompt
     
  5. pennsylvaniabob

    pennsylvaniabob Thread Starter

    Joined:
    Dec 11, 2013
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  6. Mark1956

    Mark1956

    Joined:
    May 7, 2011
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    14,142
    You just copied the post from Macboatmaster into your reply which he started off by saying "Please do not click quote when you reply. There is nothing to be gained by quoting back to me what I said."

    When you reply, just left click your mouse, with the mouse pointer in the box just below this post, and type your response.

    We need to see the SFC scan result to find out what system files are missing or damaged, please follow these instructions below to run the file checker scan and post the results.

    System File Checker

    • Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
    • Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
    • Let the check run to completion. DO NOT reboot the PC or close the cmd window.
    • Copy & Paste the following command at the Command Prompt and press Enter:

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
    • Copy and Paste the contents of the file into your next post.
     
  7. pennsylvaniabob

    pennsylvaniabob Thread Starter

    Joined:
    Dec 11, 2013
    Messages:
    7
    Thank you for all the help When I run sfc /scannow in recovery I get there is a system repair pending which requires reboot to complete restart windows and run sfc again...When I tried this I get the exact same message. When I run sfc scannow from my windows 7 as admin. I get Windows resource protection could not perform the requested operationAs you said if the component store itself is corrupt then what? I am in way deep over my head.I just want to save my info and not do a clean fresh install.How do I do a image backup thanks again
     
  8. Mark1956

    Mark1956

    Joined:
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    Messages:
    14,142
    When you reply please just start the post with the name of the helper you are responding to as there is no need to copy our posts into your replies.

    It certainly sounds as if the component store is corrupt, but the question is, why?

    One thing that could have caused this is a defective hard drive, please follow this:

    Disk Check

    • Click on Start then type cmd in the search box. A menu will pop up with cmd at the top, right click on it and select Run as Administrator. Another box will open, at the prompt type chkdsk /r and hit Enter. Note: you must include a space between the k and the /
    • You will then see the following message:
      chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
    • Type Y for yes, and hit Enter. Then reboot the computer.
    • chkdsk will start when Windows begins loading again. Let all 5 phases run and don't use or turn off the computer. (The chkdsk process may take an hour or more to finish, if it appears to freeze this is normal so do not interrupt it. On drives above 500GB it can take several hours.)
    • When the Disk Check is done, it will finish loading Windows.


    When back at the desktop, follow this to find the log.


    • Press the Windows + R keys to open the Run box, type eventvwr.msc, and hit the Enter key on your keyboard.
    • If prompted by the User Account Control, click on Yes (Windows 7/8) or Continue (Vista).
    • In the left pane of Event Viewer, double click on Windows Logs to expand it, then left click once on Application then right click on Application and select Find.
    • Type wininit into the Find box and click on Find Next.
    • When the search completes you should see the log displayed in the central pane, close the Find window.
    • In the right hand pane click on Copy and select Copy details as text.
    • Come back to this thread and right click in the message box and select Paste, the log should appear.
    • Add any other information asked for and submit the post.
     
  9. pennsylvaniabob

    pennsylvaniabob Thread Starter

    Joined:
    Dec 11, 2013
    Messages:
    7
    Mark 1956Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 12/13/2013 6:04:59 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: cris-PC
    Description:

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
    A disk check has been scheduled.
    Windows will now check the disk.
    CHKDSK is verifying files (stage 1 of 5)...
    773632 file records processed.
    File verification completed.
    4581 large file records processed.
    0 bad file records processed.
    0 EA records processed.
    124 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
    899486 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
    773632 file SDs/SIDs processed.
    Cleaning up 40 unused index entries from index $SII of file 0x9.
    Cleaning up 40 unused index entries from index $SDH of file 0x9.
    Cleaning up 40 unused security descriptors.
    Security descriptor verification completed.
    62928 data files processed.
    CHKDSK is verifying Usn Journal...
    37514720 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    Read failure with status 0xc000009c at offset 0x168c1f4000 for 0x10000 bytes.
    Read failure with status 0xc000009c at offset 0x168c1fe000 for 0x1000 bytes.
    Windows replaced bad clusters in file 82132
    of name \MAGICD~1\DUMB_A~1\VIDEO_TS\VTS_01_1.VOB.
    773616 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    83063824 free clusters processed.
    Free space verification is complete.
    Adding 1 bad clusters to the Bad Clusters File.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.
    961189887 KB total disk space.
    627634872 KB in 629413 files.
    391200 KB in 62929 indexes.
    4 KB in bad sectors.
    908515 KB in use by the system.
    65536 KB occupied by the log file.
    332255296 KB available on disk.
    4096 bytes in each allocation unit.
    240297471 total allocation units on disk.
    83063824 allocation units available on disk.
    Internal Info:
    00 ce 0b 00 81 90 0a 00 cf 5b 13 00 00 00 00 00 .........[......
    7b f7 00 00 7c 00 00 00 00 00 00 00 00 00 00 00 {...|...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-13T23:04:59.000000000Z" />
    <EventRecordID>961339</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>cris-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
    A disk check has been scheduled.
    Windows will now check the disk.
    CHKDSK is verifying files (stage 1 of 5)...
    773632 file records processed.
    File verification completed.
    4581 large file records processed.
    0 bad file records processed.
    0 EA records processed.
    124 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
    899486 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
    773632 file SDs/SIDs processed.
    Cleaning up 40 unused index entries from index $SII of file 0x9.
    Cleaning up 40 unused index entries from index $SDH of file 0x9.
    Cleaning up 40 unused security descriptors.
    Security descriptor verification completed.
    62928 data files processed.
    CHKDSK is verifying Usn Journal...
    37514720 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    Read failure with status 0xc000009c at offset 0x168c1f4000 for 0x10000 bytes.
    Read failure with status 0xc000009c at offset 0x168c1fe000 for 0x1000 bytes.
    Windows replaced bad clusters in file 82132
    of name \MAGICD~1\DUMB_A~1\VIDEO_TS\VTS_01_1.VOB.
    773616 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    83063824 free clusters processed.
    Free space verification is complete.
    Adding 1 bad clusters to the Bad Clusters File.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.
    961189887 KB total disk space.
    627634872 KB in 629413 files.
    391200 KB in 62929 indexes.
    4 KB in bad sectors.
    908515 KB in use by the system.
    65536 KB occupied by the log file.
    332255296 KB available on disk.
    4096 bytes in each allocation unit.
    240297471 total allocation units on disk.
    83063824 allocation units available on disk.
    Internal Info:
    00 ce 0b 00 81 90 0a 00 cf 5b 13 00 00 00 00 00 .........[......
    7b f7 00 00 7c 00 00 00 00 00 00 00 00 00 00 00 {...|...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
     
  10. pennsylvaniabob

    pennsylvaniabob Thread Starter

    Joined:
    Dec 11, 2013
    Messages:
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    Hi This is what was asked for,I hope it shows something thanks bob
     
  11. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The disc check found a problem, there are 4KB in bad sectors which clearly indicates your hard drive is wearing out and should be replaced.

    Bad sectors are small patches on your drives surface that can no longer be used and the chances are very high that more will appear and cause further issues.

    Best to replace the drive and then reinstall Windows. You should back up all your important data while you still can. You could try making a disc image but as the component store is corrupt you will still have that problem if you use the image on a new drive so a fresh install would be the best thing to do.
     
  12. pennsylvaniabob

    pennsylvaniabob Thread Starter

    Joined:
    Dec 11, 2013
    Messages:
    7
    I will replace the drivebefore it fails.I have carbonite.but I dont think that is enough.Should I back up everything to a stand alone hard drive,then install what I wish to my new drive? It is too bad my Inspiron 620 has no bay for a secod drive.I am not sure if I could even wire it into the harness.I will let you know my progress.It will take me awhile with the holidays thanks again Bob
     
  13. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    That would be your best option.

    You're most welcome and Merry Christmas :)
     
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