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Multiple Issues

Discussion in 'Virus & Other Malware Removal' started by Mjolnir037, Aug 4, 2010.

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  1. Mjolnir037

    Mjolnir037 Thread Starter

    Joined:
    Aug 4, 2010
    Messages:
    2
    Went out of town for the weekend with my brother having permission to use my PC while I was away...return to a messed up computer. Browser redirect, 2 error messages (pictured) on startup and while annoying, none of those seem quite as bad as the last. Randomly after logging in, could be 2 minutes, could be 2 hours, I get "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience." After which I can no longer open any new applications. I can't access http://windowsupdate.microsoft.com/ or post here from my PC because "The network link was interrupted while negotiating a connection. Please try again."

    [​IMG][​IMG]

    [​IMG]
    [​IMG]

    HJT (yay flash drives):

    I do believe he is forbidden from THINKING about touching my computer now.
     
  2. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi

    Please do the following:


    Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
    Note If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    NEXT



    Please download MBRCheck.exe to your desktop.
    • Be sure to disable your security programs
    • Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
    • A window will open on your desktop
    • if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
    • If nothing unusual is found just press Enter
    • A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
    • Please post the contents of that file.



    NEXT



    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds.pif to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.



    NEXT


    Download GMER Rootkit Scanner from here to your desktop. It will be a randomly named executable.
    • Double click the exe file.
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
     
  3. Mjolnir037

    Mjolnir037 Thread Starter

    Joined:
    Aug 4, 2010
    Messages:
    2
    Sorry about the wait. Seems the lsass.exe error is fixed now, can't tell about the Generic Host process one yet.

    ExeHelper Log
    MBRCheck Log
    DDS
    Attach
     

    Attached Files:

  4. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Please do the following:

    Download ComboFix from one of the following locations:
    Link 1
    Link 2

    VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

    * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
    • Double click on ComboFix.exe & follow the prompts.
    As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]

    • Click on Yes, to continue scanning for malware.
    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
    Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
     
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