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Multiple tabs opening and freezing issues

Discussion in 'Virus & Other Malware Removal' started by Serge2012, Jun 23, 2014.

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  1. Serge2012

    Serge2012 Thread Starter

    Joined:
    Feb 1, 2013
    Messages:
    169
    Hi,


    I have a Dell Inspiron 14 laptop, I have Windows 7 and I have several issues with it. A while ago I noticed that the taskbar was freezing and loading for a while after starting my computer, it only lasted about 2 minutes and I thought it was just a minor problem as my computer is a few years old. A few days ago it completely freezed and I couldn't do anything anymore. I did a restore system and it went fine but when I tried to load the disc with drivers and utilities my computer couldn't load the disc... So I went to Dell website and started to download drivers and other stuff directly from their website but I think I did a big mess with my computer... I started to noticed that the Blue Screen Minidump appeared each time after starting my system. I ran Dell diagnostic and Malwarebytes, I got rid of a few viruses including "Rovnix, Kryptik". After a while I was able to get rid of the Blue Screen. Now I still have some issues with my laptop, it keeps running slow and freezing and I have to keep pressing "ctrl, Alt & Delete" to unfreeze the system, I also have multiple tabs opening when I go on Yahoo email or on other websites, my mouse also act weird and I see various cursors appearing. I think something is messed up with drivers and registry but I don't know how to fix that, I don't want to restore again windows and I can't even do it because I tried two days ago and when I reached the agreement page I was not able to check the box to continue restoring the system...


    I hope somebody can help me and can give advices how to fix all these issues.


    Thanks and have a nice day,


    Serge
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,121
    First Name:
    Frank
    What's the "service tag" number and/or "express service code" number on that Dell Inspiron 14 laptop?

    What version (Home Premium, Professional, Ultimate, etc.) of Windows 7 is it running, and is it 32-bit or 64-bit?

    How exactly did you do a system restore?

    Did you use that laptop's built-in recovery partition to revert it back to its original factory condition or did you use some other method?

    What did you do to get it infected so quickly?

    ----------------------------------------------------------
     
  3. FascistNation

    FascistNation

    Joined:
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    Content removed - unauthorized malware removal advice.
     
  4. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    FascistNation, I appreciate you are only trying to help, but please note, you are not permitted to give advice on Malware related issues unless you have a Green or Gold shield awarded to you as you will see next to my name and Flavallee's.

    Serge2012, your opening post reports a fairly serious infection which will need the use of specialized Malware removal tools to make quite sure your system is clean and any damage to system files or the Master Boot Record is repaired. A clean install should not be necessary.

    I will have this moved to the Malware forum where only qualified members can post advice.

    Please stick to the instructions I give and do not run any other scans apart from those requested as this can confuse the clean up process.

    Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download Regclean Pro.

    Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    • Double-click on FRST to run it. When the tool opens click Yes to the disclaimer.
    • Press the Scan button. DO NOT check any of the Optional Scan options unless requested.
    • It will make a log (FRST.txt) in the same directory the tool is run from. Please copy and paste it into your next reply.
    • The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.
     
  5. Serge2012

    Serge2012 Thread Starter

    Joined:
    Feb 1, 2013
    Messages:
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    Hi guys,


    Thanks for your replies and advices. I know it's going to sound very weird but suddenly my computer started to work fine again... I don't get it and I swear I didn't drink these last few days. I have no clue what happened but the freezing stopped, I don't have anymore issues with multiple tabs and problems with the mouse. Also it works pretty fast again considering my computer is not new. I'll post again if I experience other issues in the next few days, hopefully not!


    Thanks again and have a nice day
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,543
    FascistNation,

    I've removed the content of your post as you are not authorized for malware removal assistance, as indicated in our site rules:
    and here as it pertains to Trusted Advisors:
     
  7. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Serge2012, thanks for the update, but to be on the safe side I would highly recommend you run FRST and post the logs for me to review. You never know what might still be in there without a proper check. Malwarebytes is very good at removing Malware, but there could be some remnants left behind that would best be removed.

    It's your choice.
     
  8. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    As there has been no response for 10 days I am marking this thread as Solved.

    You can still post here if you require further assistance, but after a while the thread will automatically be closed.
     
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