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Multiple threats

Discussion in 'Virus & Other Malware Removal' started by MXG, Jan 16, 2007.

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  1. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    i require help to clean some problems, and for the first time, i can't solve it on my own.

    please advise me on where to start.

    best regards.
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, Welcome to TSG!!


    Click here to download HJTsetup.exe
    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    i will do so in a few minutes, thank you for your reply.

    best regards.
     
  4. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    Logfile of HijackThis v1.99.1
    Scan saved at 17:33:38, on 16-01-2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
    C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
    C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
    C:\Programas\Norton AntiVirus\navapsvc.exe
    C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\CTHELPER.EXE
    C:\Programas\Alcatel\SpeedTouch USB\Dragdiag.exe
    C:\Programas\Java\jre1.5.0_10\bin\jusched.exe
    C:\Programas\Logitech\iTouch\iTouch.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    C:\Programas\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Programas\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Programas\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system\lsass.exe
    O1 - Hosts: 158.162.139.6 dmzprinters
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Programas\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [CTStartup] C:\Programas\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
    O4 - HKLM\..\Run: [Jet Detection] C:\Programas\Creative\SBAudigy\PROGRAM\ADGJDet.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Programas\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Programas\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [TrojanScanner] C:\Programas\Trojan Remover\Trjscan.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [updateMgr] "C:\Programas\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
    O4 - Startup: Adobe Gamma.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Programas\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/haphazard/raptisoftgameloader.cab
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://creative.com/su/ocx/15015/CTSUEng.cab
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/download/scanner/wlscbase8460.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1145473968980
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://jogos.sapo.pt/CLASSES/ExentCtl.ocx
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145527408123
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,4936/mcfscan.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://creative.com/su/ocx/15021/CTPID.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1919B590-D319-451C-A835-E860B6B262F6}: NameServer = 194.65.100.117
    O17 - HKLM\System\CS1\Services\Tcpip\..\{1919B590-D319-451C-A835-E860B6B262F6}: NameServer = 194.65.100.117
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Programas\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Programas\Ficheiros comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programas\Ficheiros comuns\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Programas\CyberLink\Shared files\RichVideo.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Programas\Spyware Doctor\sdhelp.exe
    O23 - Service: SF FrontLine Drivers Auto Removal (v1) (sfrem01) - Protection Technology (StarForce) - C:\WINDOWS\system32\sfrem01.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  5. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system\lsass.exe
    O1 - Hosts: 158.162.139.6 dmzprinters
    O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/haphazard/ra...gameloader.cab

    Close all applications and browser windows before you click "fix checked".


    Run Panda ActiveScan here

    Once you are on the Panda site click the "Scan your PC" button.
    A new window will open... click the "Check Now" button.
    Enter your Country.
    Enter your State/Province.
    Enter your e-mail address.
    Select either Home User or Company.
    Click the big "Scan Now" button.
    If it wants to install an ActiveX component allow it.
    It will start downloading the files it requires for the scan (Note: It may take a couple of minutes).
    When download is complete, click on "Local Disks" to start the scan.
    When the scan completes, if anything malicious is detected, click the "See Report" button; then "Save Report" and save it to a convenient location. Post the contents of the Panda scan report in your next reply.

    Post a new HiJack This log along with the results from ActiveScan.
     
  6. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    thank you for your reply.

    i will do as you say, using Panda ActiveScan, which i frequently use, and then run HijackThis and post the log.

    For some reason, ActiveScan doesn't seem to work since i have these problems, so could you please recommend another online scan?

    Best regards.
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
  8. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    none work from the link you provided and i can't figure out why, one week ago they all worked, i remeber using them.

    please advise me on what to do.

    best regards.
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I'm not sure please post your hijackthis log again.
     
  10. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    i managed to run Trend Micro House Call, but it hasn't finished so i'll try to post the Hijackthis log along with this one in a few minutes.

    thank you,
    best regards.
     
  11. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    Logfile of HijackThis v1.99.1
    Scan saved at 1:21:41, on 17-01-2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
    C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    C:\Programas\Ficheiros comuns\Microsoft Shared\VS7Debug\mdm.exe
    C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
    C:\Programas\Norton AntiVirus\navapsvc.exe
    C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\CTHELPER.EXE
    C:\Programas\Alcatel\SpeedTouch USB\Dragdiag.exe
    C:\Programas\Java\jre1.5.0_10\bin\jusched.exe
    C:\Programas\Logitech\iTouch\iTouch.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Programas\Internet Explorer\iexplore.exe
    C:\Programas\Internet Explorer\iexplore.exe
    C:\Programas\Hijackthis\HijackThis.exe
    C:\Documents and Settings\Administrador\.housecall6.6\tsc.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Programas\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [CTStartup] C:\Programas\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
    O4 - HKLM\..\Run: [Jet Detection] C:\Programas\Creative\SBAudigy\PROGRAM\ADGJDet.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Programas\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Programas\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [TrojanScanner] C:\Programas\Trojan Remover\Trjscan.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [updateMgr] "C:\Programas\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
    O4 - Startup: Adobe Gamma.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Programas\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://creative.com/su/ocx/15015/CTSUEng.cab
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/download/scanner/wlscbase8460.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1145473968980
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://jogos.sapo.pt/CLASSES/ExentCtl.ocx
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145527408123
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,4936/mcfscan.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://creative.com/su/ocx/15021/CTPID.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1919B590-D319-451C-A835-E860B6B262F6}: NameServer = 194.65.100.117
    O17 - HKLM\System\CS1\Services\Tcpip\..\{1919B590-D319-451C-A835-E860B6B262F6}: NameServer = 194.65.100.117
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Programas\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Programas\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Programas\Ficheiros comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Programas\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programas\Ficheiros comuns\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Programas\CyberLink\Shared files\RichVideo.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Programas\Spyware Doctor\sdhelp.exe
    O23 - Service: SF FrontLine Drivers Auto Removal (v1) (sfrem01) - Protection Technology (StarForce) - C:\WINDOWS\system32\sfrem01.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  12. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    i have no report from House Call. can you advise me on what to do?

    best regards.
     
  13. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    this matter is very important to me, so please advise me on what to do.

    i you do not have time or cannot handle this particular problem, let me know so i can explore other alternatives.
     
  14. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.





    Download and install AVG Anti-Spyware 7.5 AVG ANTI-SPYWARE IS ONLY FOR SYSTEMS RUNNING WIN 2K and XP
    (This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
    1. After download, double click on the file to launch the install process.
    2. Choose a language, click "OK" and then click "Next".
    3. Read the "License Agreement" and click "I Agree".
    4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
    7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    8. Go to Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
    • When you find the guard service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Manual".
    • Now click "Apply", then "OK" and close the Services window.
    9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.

    Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

    Scan with AVG Anti-Spyware as follows:
    1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan?" check all (default).
    • Under "Possibly unwanted software" check all (default).
    • Under "What to Scan?" make sure "Scan every file" is selected (default).
    • Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".
    2. Click the "Scan" tab to return to scanning options.
    3. Click "Complete System Scan" to start.
    4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

    IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

    5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    6. Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.

    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:
    1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.

    2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.
     
  15. MXG

    MXG Thread Starter

    Joined:
    Jan 14, 2007
    Messages:
    10
    i'll do as you say and try to work this out.

    thank you for your reply,
    best regards.
     
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