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Musicmatch - Unable to login due to script error

Discussion in 'All Other Software' started by HOBOcs, Nov 8, 2004.

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  1. HOBOcs

    HOBOcs Thread Starter

    Jan 5, 2004
    First Name:
    User is unable to login to his Musicmatch account - enters user name and password - receive script errors with message - Permission denied.
    I haven't been able to get hold of any tech support sow thought I'd throw it out here. I'm trying to determine if this is an issue with Musicmatch themselves, WinXP SP2, Internet Settings, a firewall issue or all of the above.

    Actual Message:
    Occurs when trying to login.

    "An error has occurred in the script on this page"
    Line: 955
    Char: 2
    Error: Permission Denied
    Code: 0
    URL: http://Online.musicmatch.com/genesis/main.html
    Prompts: Do you want to continue running scripts on this page - yes / no."

    I'm assisting a registered "platinium user"
    who is unable to access musicmatch.
    Winxp Home - SP2

    Action to date:
    1) downloaded and installed musicmatch 9.0 (3 times - same error)
    2) Access musicmatch FAQ
    3) unchecked - Disabled Script debugging
    4) unchecked - Display a notification about every script error.
    5) Reviewed and disabled WinXP Firewall.
    6) Reviewed McAffee firewall settings - disabled
    Still get messages as above.
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