musketeer

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musketeer

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Joined
Feb 1, 2007
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2
I have a dell 8250 machine with windows XP Professional. I have recently erased the hardrive and reloaded all software. Everything seems to operate well with the exception of the Microsoft Office XP Professional software. When I attempt to open any file in excel, word, powerpoint etc. the request opens up and hangs there with the hour glass. There is a message at the bottom indicating that a virus scan has been requested. Nothing happens and the only way to get rid of the hung program is to close it with the task manager. The next time you attempt to open that file there is a message that "The document XXX caused a serious error the last time it was opened. Would you like to continue opening it?

When I go to safe mode the program will open any and all files with no problem. Obviously, I don't want to run in safemode.

Any ideas?

Musketeer
 
Joined
Jan 25, 2007
Messages
9
What antivirus software do you have installed? Have you tried disabling this first before opening a document?
 
Joined
Jan 25, 2007
Messages
9
Try disabling Norton first. I believe you have an option to temporarily disable Norton by clicking on the icon in the system tray (located in the bottom right hand corner of the screen) but i'm not 100% sure of that.
 
Joined
Feb 3, 2007
Messages
7
Hey thats true... i had the same issue... Simply try disabling the Office plugin in Norton..
Thats available under Norton ->options ->miscallaneous -> office plugin
That worked for me..

otherwise i would recommend disabling the firewall and autoprotect... that should do...
 
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