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My Acer wont connect to internet?

Discussion in 'Networking' started by Novalas, Dec 6, 2008.

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  1. Novalas

    Novalas Thread Starter

    Dec 6, 2008
    Ok well
    I have a laptop, thats an Acer (and a Vista if that matters)
    and when I try to connect to the internet, it connects, but I can't access the internet.
    It also says WLAN is disconnected
    and LAN is disconnected

    my WLAN is enabled though.
    and the internet is working, just the little earth symbol that appears between the two computers aren't there, and when I go on explorer, or mozilla, it says
    "Cannot display page"
    When I try to connect to internet , it says "connection to WLAN failed"
    *sorry I'm not much of a tech guy*

    Anyone have a solution to my problem?
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.

    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:


    PING yahoo.com

    NBTSTAT -n


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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