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Solved My BIOS version automatically downgraded

Discussion in 'Windows 10' started by moeezkh, Nov 25, 2017.

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  1. moeezkh

    moeezkh Thread Starter

    Joined:
    Nov 25, 2017
    Messages:
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    i was browsing the web when automatically the screen
    resolution changed i ran dxdiag and saw the bios version:

    Operating System: Windows 10 Pro 64-bit (10.0, Build 15063)
    System Manufacturer: HP-Pavilion
    System Model: KN428AA-ABZ a6357.it
    BIOS: BIOS Date: 10/24/07 21:06:54 Ver: 5.13
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4608MB RAM
    Available OS Memory: 4608MB RAM
    DirectX Version: DirectX 12
    Versione/data BIOS: American Megatrends Inc. 5.13, 24/10/2007
    Versione SMBIOS: 2.4
    BIOS Mode : Legacy
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,482
    First Name:
    Frank
    HP Pavilion a6357.it Desktop PC (KN428AA)
    This model HP desktop was introduced in January 2008 and sold in Italy and came with Windows Vista Home Premium 32-bit.

    The last BIOS update for it is version 5.13 - which is what it currently has.
    BIOS software is in the motherboard and cannot automatically downgrade or change versions.

    How did Windows 10 Pro "Creators Update" Version 1703 OS Build 15063 64-bit get installed in it?

    ---------------------------------------------------------------
     
  3. moeezkh

    moeezkh Thread Starter

    Joined:
    Nov 25, 2017
    Messages:
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    i don't know how but a friend of mine installed Windows 10 on it, is there any way you can help me with the resolution? i had resolution of 1680 x 1050 and now it limits me to 1280 x 1024, i have an Ati Readon HD 4600 series
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,482
    First Name:
    Frank
    According to its product specifications section, that HP desktop came with a NVIDIA GeForce 8500 GT graphic card.

    Go into the Device Manager, then expand the "Display Adapters" heading.
    What's the exact description of the graphic device listed there?
    Double-click that graphic device to open its properties window.
    Click the "Driver" tab.
    What's the exact driver version and driver date?
    Click the "Details" tab.
    Select "Hardware Ids" in the drop-down menu.
    What's the exact 4-character code that follows VEN_ and DEV_ in those strings?

    If your friend installed Windows 10 in that HP desktop, you probably should ask him to help you with that display resolution issue.
    There's only so much that we can do from here.

    --------------------------------------------------------------
     
    moeezkh likes this.
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