Solved My brand new HP Pavilion laptop is stuck on the login screen

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sixty1blue

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Dec 13, 2006
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My HP Pavilion laptop is not completely frozen. My touchpad works, as do some of the function keys like mute and light/darken screen, plus the up arrow so I can see the background desktop (lock screen?) with pretty picture, time, date and battery status.

The problem is the "Sign in" and the power/restart/shut down/hibernate, etc option thing are "darkened," you know that thing the computer does when things are not available, when features/menu items are not current options.

It's like my laptop is stuck in shut down, but won't actually shut down or restart. And as a computer is shutting down you lose features and can't do much if anything with it. This has happened a couple times before during updates. Both times I unplugged it, waited for the power to drain, plugged it back in and it started as normal no problem.
No such luck this time.

I have heard of similar problems in support forums, but most of that was upgrading from 8 to 10 so I doubt they can help me.

I have an HP Pavilion 5th Gen Intel Core i7 Processor with Windows 10 Home 8GB memory. Any help would be greatly appreciated.

Thanks
 

sixty1blue

Thread Starter
Joined
Dec 13, 2006
Messages
16
holding down the power button for 20 seconds until it switched off worked. it just restarted like normal.
 
Joined
Jun 28, 2016
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36
If it happens again you might want to consider a System Recovery. Believe it or not, sometimes the factory install doesn't go right. My daughter had this happen with a Windows 8 computer. Two days after she got it it still hadn't activated. We contacted Microsoft who, surprise, sent us back to Lenovo. The tech at Lenovo was very knowledgeable. He walked us through the System Recovery and once it was done Windows activated immediately. He informed us that Windows doesn't activate at the factory but instead the first time you get online. Didn't know that. Anyway, something went wrong with the Windows install which corrected itself with the Recovery.
 
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