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My computer absolutely will not print

Discussion in 'Hardware' started by dm01, Jul 26, 2006.

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  1. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    My computer will not print at all. Every time I try, from any application, the print job automatically deletes itself. :confused:

    All suggestions will be considered

    SPECIFICATIONS

    OS: Windows XP SP2
    PRINTER: HP DeskJet 3420 (USB)
    ANTIVIRUS: Symantec Client Security
    ANTISPYWARE: Spybot S&D 1.4
    FIREWALL: ZoneAlarm Pro, SpywareBlaster

    I did recently install Blackshift (http://www.foon.co.uk/blackshift)

    I re-installed the driver, but I am unsure if this is a hw/sw problem.

    I can attach a HijackThis! file if you think it would help.

    Thank you for your attention and assistance in this matter.
     
  2. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    try uninstalling Blackshift ...see if the printer works...
     
  3. onsite

    onsite

    Joined:
    Oct 30, 2004
    Messages:
    605
    If that does not work , put in your HP printer install cd, use the uninstall feature, reboot, unplug the usb or turn off the printer , turn on the pc, reinstall the printer and turn on or plug in when asked by the install prog.
     
  4. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    I TRIED re-installing the driver.
     
  5. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    I tried re-installing the driver and un-installing Blackshift. Neither worked. Any other suggestions?
     
  6. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    try system restore...go back at least aweek before the problem started...no joy...go to device manager and remove/uninstall the printer...reboot let windows "find" the new hardware and ask for the drivers
     
  7. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    I don't have a restore point from before the printer stopped working that isn't at least 13 months old :eek: .

    Attached HijackThis! log 06/27/06 for your reading enjoyment.

    Thank you for your assistance thus far.
     

    Attached Files:

  8. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    did you do this
     
  9. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    I tried that. The stupid computer just tells me that the driver cannot be found on the machine, nor the CD. I did try to do a clean install of the driver, deleting everything to do with the printer. No luck so far.

    Has anyone ever heard of a device deleting print jobs because the ink cartridges were low or empty? :confused: I think this may be the real problem, but I don't really want to splash out for new cartridges when there is a real problem.

    Thank you for your assistance thus far.
     
  10. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    have you tried going the printer manufacture's site and downloading any updated drivers and software...be sure to get YOUR model #s stuff
     
  11. onsite

    onsite

    Joined:
    Oct 30, 2004
    Messages:
    605
    a last ditch that might get a novice in trouble, has worked before for me is to go through the registry using the search and search next F3, for everything that matches the model name and company and deleteing. risky , delete the wrong item and your OS is borked
     
  12. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    I tried clean-installing a new driver from the HP website, and nothing new happened.

    I also tried deleting the HP stuff from my registry, accidentally screwed up my Firewire drive (how I did this I will never know). I re-installed the Firewire driver and she works now.

    I think I may just need a new printer. sigh :( :( :(
     
  13. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Logfile of HijackThis v1.99.1
    Scan saved at 2:21:47 PM, on 27/07/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\VIA\RAID\raid_tool.exe
    C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Doreen Clarke\My Documents\DPF\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.ca
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.ca
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.shaw.ca/start/enca/addons/search/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (disabled by BHODemon)
    O3 - Toolbar: VisuExplorer - {92E1B3F7-0546-421E-9835-904D25B7BA66} - blank (file missing)
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\system32\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra button: Protection Toolbar - {A3EAF105-FBC1-470B-BC69-B27CA48A0640} - (no file)
    O9 - Extra 'Tools' menuitem: Protection Toolbar - {A3EAF105-FBC1-470B-BC69-B27CA48A0640} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/zenpuzzlegarden/miniclipGameLoader.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://download.shockwave.com/pub/otoy/OTOYAX.cab
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.shockwave.com/content/luxor/mjolauncher.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} -
    O16 - DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} -
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/bejeweled2/popcaploader_v6.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: IS Service (ISSVC) - Unknown owner - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe (file missing)
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe




    I've posted the log so it can be viewed easier.

    Are you able to test the printer on another computer? Can you also do this?

    Please go here (http://www.howtotell.com/) using Internet Explorer.
    Click on "Windows Validation Assistant"
    Click on the "Validate Now" button.
    Be patient while the ActiveX loads, do not click on any links.
    Read the instructions on this page while it's loading. You will be prompted to install - click YES.
    Enter your product key then click "continue"
    When it says "Validation Complete" please click "Continue to return to your previous activity"
    Copy what it says and paste it here.
     
  14. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Go into Printers in Control panel and right click and delete the printer then reboot and move the usb plug to another port before you do.
     
  15. dm01

    dm01 Banned Thread Starter

    Joined:
    Jul 26, 2006
    Messages:
    33
    Every time I try to connect the printer to another USB port, the computer sends the print job to COM1 instead of USB0001.

    I already validated my Windows.

     
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