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My computer audio isn't working?

Discussion in 'Windows 10' started by tiltedteal, Aug 15, 2018.

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  1. tiltedteal

    tiltedteal Thread Starter

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    Yesterday night, my system started doing an update by itself and after it was done, I was experiencing BLANK blue screens. I did a system repair and that fixed the issue (I think, haven't had a blank blue screen yet) but now my system audio isn't working at ALL. I checked the drivers, they say they're all up to date.

    I tried doing Windows>Run>Services.msc and Starting / Restarting Windows Audio.

    THAT didn't work either. Someone please help me figure out how to get my audio working !!
     
  2. pcsolver

    pcsolver

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    Try to restore your pc two/three days back or on last system restore. If that doesn't work and your issue remains same download driverbooster to find right drivers for your audio. Also, you can uninstall the existing drivers and reinstall them again. That will surely help.
     
  3. crjdriver

    crjdriver Moderator

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    Using a third party driver utility is NEVER recommended; these very often do more harm than good.
    Next no one [other than you] has any idea what hardware you are running. Post ALL of your exact system specs; ie exact motherboard, exact cpu, exact ram, exact video, etc, etc. Do not post "500W pw supply" Post the exact brand and model# Do that for all of your parts. If this is a big box system ie dell, hp, whatever, post the exact brand, model# and service tag#
     
  4. tiltedteal

    tiltedteal Thread Starter

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    Should I just upload what my DxDiag says?
     
  5. tiltedteal

    tiltedteal Thread Starter

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    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: To be filled by O.E.M.
    BIOS: F1 (type: UEFI)
    Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 8150MB RAM
    Page File: 4627MB used, 9410MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
     
  6. crjdriver

    crjdriver Moderator

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    Your motherboard did not show. It appears you are using a big box system that uses a gigabyte motherboard with onboard sound. If this is the case, you need to go to the support site of whomever built the system. OEMs often have slightly different drivers than a regular gigabyte or asus motherboard.
    Once you find out the system builder, download the relevant sound driver. Attempt to reinstall the driver and see if that works. If not, you may have a hardware problem ie failing sound chip on the motherboard. We can test for that however attempt the driver reinstall first.
     
  7. tiltedteal

    tiltedteal Thread Starter

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    Reinstalling the driver did not work. I still have no audio at all
     
  8. crjdriver

    crjdriver Moderator

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    OK, boot the system with a linux live usb. This will tell you in seconds if you have a windows/driver problem or a hardware failure. If the sound works under linux, you know the hw is ok. If you still do not have sound booting a linux live usb, the hardware has failed. There are a LOT of linux distos for this task however I would use either linux mint or ubuntu; both will setup all hardware when you boot the usb. Just play some mp3, movie, whatever and see.
     
  9. crjdriver

    crjdriver Moderator

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    It would also really help if you posted the exact brand and model# of your system.
     
  10. tiltedteal

    tiltedteal Thread Starter

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    how do I do this? Also where can I find my model # , I know that my PC is by Cyberpower
     
  11. tiltedteal

    tiltedteal Thread Starter

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    the model just says "To be filled by OEM"
     
  12. crjdriver

    crjdriver Moderator

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    You download the iso file and make the bootable usb using the iso. Common programs to make a bootable usb rufus.
    As for you model# it should be on the case. You did download the driver from the mfg and not gigabyte correct?
     
  13. crjdriver

    crjdriver Moderator

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