my computer crashed I need help

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
I downloaded a game for my wife then after wards my computer crashed. I was unable to restore the system. It keeps telling me that I need this cd file \Windows\system32\winload.exe. I would like to know if there is a way I could download this to my DVD or CD on my lap top computer so I could restart my wifes computer. This is a bad gift I got before 2011. I do hope you could help me with this problem please. I have Windows Vista home. thank you very much Robert:(
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
I tried every thing i could think of and nothing worked. This statement keeps coming up that i need |windows\system32\winload.exe I am not that good on the computer. But I do know some things about it. If you could help it would really help.
 
Joined
Sep 13, 2010
Messages
628
1)What Operating Systme does you wife have? Does she have a OS system CD or DVD for her computer?
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
this is all I know she has Vista home Premium 1024 mb system 250GB hard drive also 120 Gb in pocket with Media drive super multi DVD burner Built in wireless 802.11 b/g does this help you
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
when we got the computer there was no cds with it or dvds like the old models had
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
I hope you could help me in this mater. I feel useless I always thought I could solve every problem for my wife we have been married 30 years now and here is something I can't solve. Thank you so much for trying to help me with this problem and Please have a Happy New Year to you and your family may God bless you thank you so much.
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
I got more information for you I dont know if this will help you or not my CPU is cores 2 specification AMD Athlon(tm) 64x2 dual core processor 4000+ hard drive is samsung sp25004c SCSI disk device if you need more information i will try to find it.
 
Joined
Sep 13, 2010
Messages
628
1)Is this a Laptop or desktop?
2)The computer that you have, is it the same operating system as your wife's? and do you have CD or DVD OS?
 

Robert1422

Thread Starter
Joined
Dec 31, 2010
Messages
13
I also did a Hardware Diagnostic tools test on my CPU and Memory also on my hard drive and basic test they all passed except my optical test because i did not have a data cd. But when I turn on the computer it still said to get a file \Windows\system32\winload.exe cd I am trying so hard to get this to work for my wife. But nothing seems to help
 
Joined
Sep 13, 2010
Messages
628
Ok, since her machine is slightly older she must have a partioned drive where here backup/files are stored, on my laptop when I first bought it, it had the normal C: drive and the D: drive was for restoring, etc.
Does she have a manual on how to access this drive?
If not, you will have to go to the HP site with her Make and Model number and download the manual and find out how to Boot to her D: drive (or whatever letter her files are stored.)

You can maybe try something from one of these links from Google:

http://www.google.ca/search?q=windo...s=org.mozilla:en-GB:official&client=firefox-a

Well that is all I can think of on this subject, I am sure that once the Holliday celebrations are over, more experienced members than myself or a Moderator will come along to help you more.

Best of wishes for the New Year to you and your wife.
Ray
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top