My computer freezes permanently unless I do something

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Krebros

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Jan 17, 2018
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1
My pc with windows 7 freezes randomly and I have to reset it everytime. The freezes, as I said, happen totally randomly, even while not doing anything, and my screen just displays what was on it at the moment of the freeze but nothing moves, also bloc num key and caps key don't respond after the freeze. The weird thing is I can prevent the freeze from happening by doing something with the computer, like watching youtube videos; if I do so the pc just never freezes until the video is not playing and I leave it alone and don't move anything.
 

DaveA

David
Trusted Advisor
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Joined
Nov 16, 1999
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Make sure that the Hibernation, sleep and suspend all have been turned OFF.
 

dmccoy

Darrin
Joined
Oct 7, 2017
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4,489
Have you ran any malware virus scans? If not we need to stop and start there or post to the Malware Support Forum.

If you feel like you do not have any malware issues then please perform the following steps. It is best to perform each step, save each file and then compress all files as a .zip. Then upload the file to your next reply. Let me know if any questions.

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator

Type sfc /scannow and press enter ( checks critical system files)

If it shows any issues then:
Copy and Paste the following command into command prompt

findstr /c:"[SR]" \windows\logs\cbs\cbs.log > 0 & notepad 0

Save the file as cbs.log and Upload to your reply

Step 3:
Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply

Step 4:
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
1. Run program as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog or it will be overwritten
Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog
Upload or Paste to next reply
 
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