1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

My computer has malware that interrupts my keyboard

Discussion in 'Virus & Other Malware Removal' started by andrew_al, Feb 10, 2015.

Thread Status:
Not open for further replies.
  1. andrew_al

    andrew_al Thread Starter

    Joined:
    Sep 25, 2012
    Messages:
    27
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2300 CPU @ 2.80GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6126 Mb
    Graphics Card: NVIDIA GeForce 8800 GTS 512, 512 Mb
    Hard Drives: C: Total - 1414313 MB, Free - 999543 MB;
    Motherboard: Gateway, DX4860
    Antivirus: avast! Antivirus, Updated and Enabled

    I have a computer that has a task that runs in the background every 7 seconds and causes the mouse pointer to show that thinking pattern like something is being run.....I look at the background tasks and I see Ask Toolbar keeps coming up and going away. this causes the computer to be hard to type on because whenever I type every few seconds the window loses focus.

    Please help. Let me know how to get whatever is on this computer off.

    Thanks
     
  2. askey127

    askey127 Malware Specialist

    Joined:
    Dec 22, 2006
    Messages:
    3,721
    Hi andrew_al,

    -------------------------------------------------------------
    AdwCleaner Download and Run

    Download AdwCleaner and save it to your desktop or somewhere you can find it.
    Take care NOT to click on any ad, like from PC Optimizer Pro. The correct link is the button labeled "Download from Bleeping Computer".
    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and double click on this icon on your desktop:

    [​IMG]

    You will then see the screen below. Click on the Scan button (as indicated), accept any prompts that appear and allow it to run.
    It may take several minutes to complete.
    When it is done, click on the Clean button, accept any prompts that appear and allow the system to Reboot.
    You will then be presented with the report. Copy & Paste it into a reply here.

    [​IMG]
    If you lose track of the log, it is saved in this folder C:\AdwCleaner\
    The filename will be adwcleaner[xx].txt where [xx] will be S1, or S2, etc. whichever filename is newest.

    -----------------------------------------------------------
    Download and Run the Farbar Scan Tool
    • Download FRST64 and save to your Desktop.
    • Double click Frst64.exe to launch it.
    • FRST64 will start to run.
      • When the tool opens click Yes to disclaimer.
      • Press the Scan button.
      • When finished scanning, 2 logs will open on your Desktop, FRST.txt and Addition.txt
      • Please post them in your next reply.
    If you lose track of them, they will be saved in the same location as FRST64.exe
    Feel free to use separate replies if it's more convenient.
    ---------------------------------------------------
    So, In Your Replies, we will be looking for the following :
    The contents of:
    • The log from AdwCleaner
    • FRST.txt
    • Addition.txt
    Please feel free to use separate replies.

    askey127
     
  3. andrew_al

    andrew_al Thread Starter

    Joined:
    Sep 25, 2012
    Messages:
    27
    Thanks it seems that adwCleaner solved the issue. you can mark this thread as resolved
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1142836

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice