My computer has malware that interrupts my keyboard

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andrew_al

Thread Starter
Joined
Sep 25, 2012
Messages
27
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2300 CPU @ 2.80GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6126 Mb
Graphics Card: NVIDIA GeForce 8800 GTS 512, 512 Mb
Hard Drives: C: Total - 1414313 MB, Free - 999543 MB;
Motherboard: Gateway, DX4860
Antivirus: avast! Antivirus, Updated and Enabled

I have a computer that has a task that runs in the background every 7 seconds and causes the mouse pointer to show that thinking pattern like something is being run.....I look at the background tasks and I see Ask Toolbar keeps coming up and going away. this causes the computer to be hard to type on because whenever I type every few seconds the window loses focus.

Please help. Let me know how to get whatever is on this computer off.

Thanks
 

askey127

Malware Specialist
Joined
Dec 22, 2006
Messages
3,722
Hi andrew_al,

-------------------------------------------------------------
AdwCleaner Download and Run

Download AdwCleaner and save it to your desktop or somewhere you can find it.
Take care NOT to click on any ad, like from PC Optimizer Pro. The correct link is the button labeled "Download from Bleeping Computer".
NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:



You will then see the screen below. Click on the Scan button (as indicated), accept any prompts that appear and allow it to run.
It may take several minutes to complete.
When it is done, click on the Clean button, accept any prompts that appear and allow the system to Reboot.
You will then be presented with the report. Copy & Paste it into a reply here.


If you lose track of the log, it is saved in this folder C:\AdwCleaner\
The filename will be adwcleaner[xx].txt where [xx] will be S1, or S2, etc. whichever filename is newest.

-----------------------------------------------------------
Download and Run the Farbar Scan Tool
  • Download FRST64 and save to your Desktop.
  • Double click Frst64.exe to launch it.
  • FRST64 will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • When finished scanning, 2 logs will open on your Desktop, FRST.txt and Addition.txt
    • Please post them in your next reply.
If you lose track of them, they will be saved in the same location as FRST64.exe
Feel free to use separate replies if it's more convenient.
---------------------------------------------------
So, In Your Replies, we will be looking for the following :
The contents of:
  • The log from AdwCleaner
  • FRST.txt
  • Addition.txt
Please feel free to use separate replies.

askey127
 

andrew_al

Thread Starter
Joined
Sep 25, 2012
Messages
27
Thanks it seems that adwCleaner solved the issue. you can mark this thread as resolved
 
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