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My computer is extreemy slow what can I do to speed it up?

Discussion in 'Virus & Other Malware Removal' started by codered91166, Aug 6, 2009.

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  1. codered91166

    codered91166 Thread Starter

    Joined:
    Aug 6, 2009
    Messages:
    15
    thanks for helping
     
  2. Chol

    Chol

    Joined:
    Apr 2, 2009
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    139
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    What is the processor speed?

    How much RAM is installed?

    How large is the hard drive and how much free space is there?

    Press Ctrl-Alt-Delete to open the Windows Task Manager. How many processes are running?

    ----------------------------------------------------------------

    Concerning the link in post #2, ignore the advice given in #6 and #10. All the others are OK.

    ----------------------------------------------------------------
     
  4. alan1000

    alan1000

    Joined:
    Jun 24, 2008
    Messages:
    15
    Hi Codered,
    There is a way to work out whether your machine has enough RAM, and it is not rocket science, but it is too much to go into here. Google it or refer to a good Windows manual.
    As for registry cleaning, it is ESSENTIAL to the health of your system. A state-of-the-art cleaner (which unfortunately costs money - as far as I know, no freeware product achieves all of the criteria) will do three things:
    (1) Remove malware keys from your registry. Many malware programs copy to multiple locations under different names and if you succeed in finding one, registry keys will instruct another copy to instal and take over. What you have to do is locate and delete the registry keys, then the malware will be dead in the water. A first-class registry cleaner will do this for you, and is thus an essential part of your malware defences.
    (2) Remove dysfuntional keys from your registry. You might have installed a particular FTP program, and set it as the default program for FTP. Then you uninstal it. But maybe it didn't clean up all of its registry entries. So when you try to use FTP you get error messages. Registry cleaning will fix that.
    (3) Remove keys which, although harmless, are meaningless and unnecessary. Actually this is the least important function, because such keys seldom or never exceed 1% of the total. But why would you want to keep them? You're a professional, right???
    PS this site seems to have a rather quirky interpretation of HTML - for example, paragraph breaks are automatically replaced with line breaks.
    Is that the way it's meant to work?
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,761
    @codered91166,

    Please do not use any registry cleaners or you will end up regretting it. They are scams (free or paid ones) and will only do a lot more harm than good. Do not mess with your registry, at any cost!

    @alan1000,

    Please read the many threads against registry cleaners on TSG.

    @codered91166,

    Please click here to download and install the HijackThis installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  6. alan1000

    alan1000

    Joined:
    Jun 24, 2008
    Messages:
    15
    I'm always willing to learn, Phantom! What is "TSG"? Can you provide a link?
     
  7. alan1000

    alan1000

    Joined:
    Jun 24, 2008
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    PS how did you get the paragraph breaks into YOUR message? Perhaps by using two line breaks?
     
  8. DanHendrick

    DanHendrick

    Joined:
    Aug 7, 2009
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    7

    It's Tech Support Guy, a.k.a the site you're currently viewing. :p
     
  9. alan1000

    alan1000

    Joined:
    Jun 24, 2008
    Messages:
    15
    Whoops!! Thanks Dan...
     
  10. DanHendrick

    DanHendrick

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    Aug 7, 2009
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    No problem. :p
     
  11. codered91166

    codered91166 Thread Starter

    Joined:
    Aug 6, 2009
    Messages:
    15
    Alan1000 you type in this huge essay and i just want something easy b/c im a young teen and im try to fix the comp. for my parents. I know quite a bit about computers but not enough to do what you just told me.
     
  12. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    Install HiJackThis, as requested, and post back a log.
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    codered91166:

    Ignore the advice in post #4. (n)

    We're still waiting for a HijackThis log.

    --------------------------------------------------------------
     
  14. codered91166

    codered91166 Thread Starter

    Joined:
    Aug 6, 2009
    Messages:
    15
    dang flava do u have the awnser to all my problems??
     
  15. codered91166

    codered91166 Thread Starter

    Joined:
    Aug 6, 2009
    Messages:
    15
    Here it is...











    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:20:05 AM, on 9/6/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
    C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe
    C:\WINDOWS\system32\lexpps.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O1 - Hosts: ::1 localhost
    O1 - Hosts: 91.212.127.221 viruskill2009.microsoft.com
    O1 - Hosts: 91.212.127.221 viruskill2009.com
    O1 - Hosts: 91.212.127.221 www.viruskill2009.com
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: (no name) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] ";C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Lexmark 1200 Series] "C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe"
    O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nabiscoworld.com/Games/game_large.aspx?gameid=10043"
    O4 - HKUS\S-1-5-21-1913725852-1774175039-882889564-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Karen Jones')
    O4 - HKUS\S-1-5-21-1913725852-1774175039-882889564-1007\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Karen Jones')
    O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Doug Jones\Start Menu\Programs\Cartoon Network\IMVU\Run IMVU.lnk (file missing)
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} -
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
    O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} -
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} -
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {754693AA-011F-40DD-B075-DD4644A47F54} -
    O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} -
    O16 - DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} -
    O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} -
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DB7BF79A-FC51-4B5A-92BC-A65731174380} -
    O16 - DPF: {DECEAAA2-370A-49BB-9362-68C3A58DDC62} -
    O16 - DPF: {FC11A119-C2F7-46F4-9E32-937ABA26816E} -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{A3B5D3F4-BF6A-4C15-A5B6-58DFABDCB49E}: NameServer = 208.67.220.220,208.67.222.222
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
    O23 - Service: Google Update Service (gupdate1ca243e5d31be16) (gupdate1ca243e5d31be16) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe (file missing)
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (file missing)
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    --
    End of file - 11726 bytes
     
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