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My computer is running EXTREMELY slow. Please help me bring it back to the way it was

Discussion in 'All Other Software' started by hewwo2u2, Jan 10, 2009.

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  1. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009
    My computer is running EXTREMELY slow. I absolutely dread restarting it, and just opening a program like Word leaves me with an hourglass for several minutes before I can even begin to type anything. There are currently 74 processes running on my computer according to Windows Task Manager. Some of these processes I recognize as things I have attempted to remove from my computer but always seem to reappear out of the blue (ie. Aol software). I’ve run Spybot and have attempted to close startup programs that I don’t want, but there are MANY things that I have no idea what they mean. I can’t help but feel that there is a load of unwanted programs that I don’t even know exist running but I don’t know what to do to remove them. There are also many services that are running and I would really like for someone to help me decide which of these processes and services I need to keep and which should be removed or stopped. I have been told to consider reformatting and reinstalling windows, but I thought I’d give this site a shot first to see if the problem can be fixed instead since I do not have a windows cd right now (it came on the computer). I went to the Gateway Support website and scanned my system for its current configuration which is supposed to provide detailed information about my system as it is currently configured. It listed a summary of data as well as the hardware and software (running and installed) on my computer. If any of this information is helpful in deciding what’s wrong with my computer, please let me know what you want to know as there are a lot of things listed. I’ve already run spybot and both of my anti virus programs are

    I also have a question about something I noticed. When looking at the summary of the information the Gateway website provided I saw that under Memory it said:
    1024MB physical
    90% free resources
    2 memory slots, 0 free (512+512)

    HOWEVER, under the performance tab of my windows task manager where it says Physical Memory (MB) it says:
    Total: 893
    Cached: 289
    Free: 1

    Now I’m not sure what any of this means but I do know that my computer says it came with 1 GB of RAM. I also know that this is not enough and is a big reason why my computer runs so slow. Still, my computer used to be much faster despite the low amount of RAM, so something has to be slowing it down. I plan on buying more as soon as I have the money (I’m a poor college student) but in the meantime, I would like to fix the original problem. I don’t know much about computers but I’m pretty sure that physical memory is RAM. If this is the case, then shouldn’t I expect to see total: 1024 rather than 893? I know that this amount probably doesn’t make much of a difference, but I can’t help but wonder how I can just lose over 100 MB of RAM like that?? It can’t just grow legs and walk away…can someone shed some light on this?
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  3. Rich-M


    May 3, 2006
  4. new tech guy

    new tech guy

    Mar 27, 2006
    Dont forget the fact that superfetch is sucking that ram down. People tell me it will suck down everything up to 4 gb, when you go over that number you will finally start to see freed up ram. All superfetch is is a new version of the prefetch used in xp where it loads parts of programs into memory for quicker launching later.
  5. Hughv


    Jul 22, 2006
  6. fairnooks

    fairnooks Banned

    Oct 1, 2007
    Unfortunately you're using a 1.6 Turdion laptop with onboard video trying to run Vista. That's a pretty lethal combination even starting out fresh. By all means check out the startup and runtime components, you should get some improvement but there should be a factory image partition and/or the opportunity to make restore DVDs so that you could start out fresh (all my desktop Gateways have it, or in one case I got a full install disk).

    Even installing fairly benign and resource-"light" security on such a system is going to significantly slow it down again so in this case you will have to run the bare essentials to keep the response time tolerable.
  7. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    74 running processes in Windows Task Manager is too many. Your computer obviously has too many unnecessary programs running in the background. Post a HijackThis log here so we can assist you in trimming down the startup load.

    You're also running Vista Home Premium with only 1024 MB of RAM and probably have the aero glass and other visual effects enabled, so that's slowing down your computer even more. It's my guess that the on-board display adapter has 128 MB of RAM dedicated to its use, so that leaves only 896 MB of RAM to run Vista and all the other programs.

    According to the CRUCIAL site, your computer supports a maximum of 2048 MB of DDR2 PC2-5300 RAM. A 2048 MB kit(2 - 1024 MB modules) can be purchased from the site for only $26.00 plus shipping. I strongly suggest you do it.

  8. karbo

    karbo Banned

    Sep 2, 2003
    74!!! :eek: What's on that computer! It's way too many.
  9. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002

    I have no doubt at all that the lack of RAM and the bloated startup load is what's making that computer run like a snail.



    Get a HijackThis log posted here. We're at a standstill until then.

  10. Rich-M


    May 3, 2006

    I think there has to be more than that, but no one is rushing to show us a hijackthis log, so until then we are guessing and need to move on to where we get some better response?
  11. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002

    I agree with you. There may be additional problems(an infestation of spyware/malware/viruses, a large buildup of temp/junk files, etc.) that we're not aware of yet.

    Let's see what the log shows - if one gets posted.

  12. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009
    wow! thanks everyone for such a quick response! Sorry for the delay- I posted last night right before leaving the house and when I returned I went straight to bed. I promise I will be on this thing all day today as to not make anyone wait anymore. I really appreciate everyone's help! I am downloading HiJackThis right now and will post a log ASAP.
  13. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009

    when I saw that it only came with one Gig of RAM I was wondering why it would come with Vista. And this onboard video that is using RAM...I find this a little unfair. Like false advertisement or cheating, no? If they are going to say there is X amount of RAM, someone like me would expect to get that much available. I guess that's sales...
  14. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:11:35 PM, on 1/11/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\McAfee\VirusScan Enterprise\shstat.exe
    C:\Program Files\McAfee\Common Framework\UdaterUI.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\McAfee\Common Framework\McTray.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\AIM6\aim6.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MT6456
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Jessica\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
    O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
    O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    End of file - 8036 bytes
  15. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009
    I do remember seeing an option to restore the computer back to its factory condition, but someone told me that even new computers with factory default have extra "junk" that is included that I would never use. He recommended I reinstall Windows instead. What's your opinion on this? The problem is I don't have a Windows disk that I know of.
  16. hewwo2u2

    hewwo2u2 Thread Starter

    Jan 10, 2009
    Yes, this is Vista. One of the first things I did was remove programs via Software Explorer; however, I did not remove very many due to not knowing whether or I not I needed some of the things that were there. :/
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