1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

My computer locks up or is very slow to open web pages....Please help!

Discussion in 'Web & Email' started by Slim45, Apr 7, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    I have Comcast Xfinity High Speed Internet service, which is supposed to be fast, but everything is very slow to open. Sometimes, it will sit several minutes without opening the web page or not at all. I have unplugged the modem, disabled, enabled, and repaired the conections, but it doesn't work very well.

    I have an HP Pavillion 6000 series laptop, running XP, and am using the IE 6 browser.

    Is it possibly a virus or maybe too many programs running in the backround?

    Please help! I'm not able to use the net very well, and at $57 / month, the performance is little better than dial up!
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  3. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:27:12 PM, on 4/7/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe
    C:\Program Files\Cyberlink\Shared Files\brs.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HPQ\SHARED\HPQWMI.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe"
    O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
    O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [RemoteControl9] "C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe"
    O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD9\Language\Language.exe"
    O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
    O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate1ca7ee228999846) (gupdate1ca7ee228999846) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    --
    End of file - 5761 bytes
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    You should consider updating IE6 to IE8. IE6 is outdated, not supported by Microsoft anymore, and unsafe.

    Click on Tools > Internet Options > Connections > Lan Settings > uncheck everything under Proxy server.

    If no luck, try disabling ZoneAlarm.
     
  5. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    Nothing was checked under Proxy Server.

    Regarding disabling Zone Alarm, don't I need a fire wall?
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    For testing purposes on trustworthy websites, you can disable it temporarily. We need to find a culprit. You can always turn on the Windows Firewall.
     
  7. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    Sometimes web pages open quickly, but that only seems to be when I first boot up the computer. Some of the web pages that I frequent most load and display fast, while others just hang there with a blank screen forever - never opening. Often I can get the home page on a site but the sub pages in that site never display. It didn't seem to make any difference that I turned off zone alarm.
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Try refreshing your DNS resolver cache by following these steps:

    Click on Start > Run > type CMD

    In the Command Prompt, type: ipconfig /flushdns

    Reboot.
     
  9. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    I tried what you suggested with no improvement. When I first log on to the net, I can surf for a few minutes and them it just locks up. I log off the net and then log on and can surf a few pages and then it locks up.
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Try a Clean Boot to isolate a possible culprit.

    Have you tried updating to IE8?

    Have you tried another browser like perhaps Firefox?

    Have you tried scanning your system with Malwarebytes' Anti-Malware?
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    You must also consider the fact that IE6 is no longer supported by Microsoft or Google. A lot of websites will eventually not work properly with IE6.
     
  12. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    I haven't tried Firefox, but I did install IE8. I did a scan with Malwarebytes too. These steps didn't solve it.

    I tried running the Cleanboot, but I got this message after taking the steps in the Services tab:

    An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes.

    I don't know how to do that.
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Are you the Administrator or a User on your computer?
     
  14. Slim45

    Slim45 Thread Starter

    Joined:
    May 25, 2008
    Messages:
    52
    I own this computer and I'm the only user.
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/915397