My computer locks up or is very slow to open web pages....Please help!

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Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
I have Comcast Xfinity High Speed Internet service, which is supposed to be fast, but everything is very slow to open. Sometimes, it will sit several minutes without opening the web page or not at all. I have unplugged the modem, disabled, enabled, and repaired the conections, but it doesn't work very well.

I have an HP Pavillion 6000 series laptop, running XP, and am using the IE 6 browser.

Is it possibly a virus or maybe too many programs running in the backround?

Please help! I'm not able to use the net very well, and at $57 / month, the performance is little better than dial up!
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
 

Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:27:12 PM, on 4/7/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl9] "C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe"
O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD9\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate1ca7ee228999846) (gupdate1ca7ee228999846) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
--
End of file - 5761 bytes
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
You should consider updating IE6 to IE8. IE6 is outdated, not supported by Microsoft anymore, and unsafe.

Click on Tools > Internet Options > Connections > Lan Settings > uncheck everything under Proxy server.

If no luck, try disabling ZoneAlarm.
 

Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
Nothing was checked under Proxy Server.

Regarding disabling Zone Alarm, don't I need a fire wall?
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
For testing purposes on trustworthy websites, you can disable it temporarily. We need to find a culprit. You can always turn on the Windows Firewall.
 

Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
Sometimes web pages open quickly, but that only seems to be when I first boot up the computer. Some of the web pages that I frequent most load and display fast, while others just hang there with a blank screen forever - never opening. Often I can get the home page on a site but the sub pages in that site never display. It didn't seem to make any difference that I turned off zone alarm.
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Try refreshing your DNS resolver cache by following these steps:

Click on Start > Run > type CMD

In the Command Prompt, type: ipconfig /flushdns

Reboot.
 

Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
I tried what you suggested with no improvement. When I first log on to the net, I can surf for a few minutes and them it just locks up. I log off the net and then log on and can surf a few pages and then it locks up.
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Try a Clean Boot to isolate a possible culprit.

Have you tried updating to IE8?

Have you tried another browser like perhaps Firefox?

Have you tried scanning your system with Malwarebytes' Anti-Malware?
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
You must also consider the fact that IE6 is no longer supported by Microsoft or Google. A lot of websites will eventually not work properly with IE6.
 

Slim45

Thread Starter
Joined
May 25, 2008
Messages
64
I haven't tried Firefox, but I did install IE8. I did a scan with Malwarebytes too. These steps didn't solve it.

I tried running the Cleanboot, but I got this message after taking the steps in the Services tab:

An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes.

I don't know how to do that.
 
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