My computer won't connect to the internet...

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r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
...but all the other computers in my house do.

My internet was working flawlessly on my computer and then suddenly it stopped. I restarted my computer, restarted modem and router, but to no avail. Then I switched network cards, I got a better connection with that one but it wasn't good, hence why I wasn't using it before. So I was led to believe it was the network card. I had a Panda USB Wireless Adapter. I got on tech support with Panda Wireless, they couldn't find anything, so they sent a replacement, which arrived today. If it had worked then I wouldn't be posting here right now haha. After that I backed up my files that I needed on my external hard drive and reinstalled Windows which... didn't help again, a little mad about that to be honest.

I'm stumped.

===

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 6
RAM: 8158 Mb
Graphics Card: NVIDIA GeForce GTX 960, -2048 Mb
Hard Drives: C: Total - 953066 MB, Free - 926171 MB;
Motherboard: Gigabyte Technology Co., Ltd., 970A-D3P
Antivirus: Windows Defender, Disabled
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
------------------------------------------------------------------------
ipconfig /all


We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC
You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Device Manager


Please Post back a screen shot of the results in device manager as requested below.

If the PC is currently unable to connect to the internet
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply​

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key.
Device Manager screen should now open.
You may see Device Manager on the left hand menu - Left click on Device Manager

On a laptop you may need to use Hold the Windows key and press FN key + the pause key

If the above does not work then
For Windows 8 , 8.1 or Windows 10

If you happen to be using a keyboard with Windows 8/10, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
Once you are in device manager then navigate to:

network adapters, click on the + > post back the devices that are listed under network adapters
are there any yellow ! ? or a X​

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.

For Windows 8 , 8.1 , 10
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/
To upload the screen shot to the forum, bottom right of your post are some buttons ("Upload File" button) and then select the file you want to upload, click on "Open", and the file will be attached to the post.
------------------------------------------------------------------------
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
A note about the ipconfig, I'm having issues with the USB adapter. It's disconnected so that I can ensure that I use the my backup network card.

ipconfig /all
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-V0GOL96
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : FC-AA-14-C2-AC-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 7C-DD-90-A6-A5-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 74-E5-43-E2-1F-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dcff:e72:7821:3da8%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, June 27, 2016 4:38:45 PM
Lease Expires . . . . . . . . . . : Monday, June 27, 2016 6:38:45 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 57992515
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-03-5C-11-FC-AA-14-C2-AC-82
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 7C-DD-90-A6-A5-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:30de:fbd8:b47d:68f4(Preferred)
Link-local IPv6 Address . . . . . : fe80::30de:fbd8:b47d:68f4%26(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 436207616
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-03-5C-11-FC-AA-14-C2-AC-82
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{66EAB9D2-D011-4210-8A5E-D3910643D56C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
so what do you want to look into ?
old backup card and see if we can improve that
or new card which does not work ?
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
Well I'm on my old card that doesn't work. I got a new card that worked wonderfully, but then randomly stopped working. Then I was on tech support with them and they just sent me a replacement which also didn't work. I don't really know where else to turn. My older card wasn't used because it's very slow and old.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
lets try the new card
put that back in
post an ipconfig /all and a device manager shot
then i guess once saved, you will need to put the old card back and post unless you have phone with camera and post the screen shots
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-V0GOL96
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : FC-AA-14-C2-AC-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 7C-DD-90-A6-A5-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 7C-DD-90-A6-A5-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c4e8:99a0:b8af:344a%2(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, June 27, 2016 5:52:05 PM
Lease Expires . . . . . . . . . . : Monday, June 27, 2016 7:52:04 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 41737616
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-03-5C-11-FC-AA-14-C2-AC-82
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:61:1782:b47d:68f4(Preferred)
Link-local IPv6 Address . . . . . : fe80::61:1782:b47d:68f4%26(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 436207616
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-03-5C-11-FC-AA-14-C2-AC-82
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{64796562-F864-470C-A956-50867149C76F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
ok , so you have ip on that card
now if it wont connect - lets see why
------------------------------------------------------------------------
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past/
Any trial ware - like Norton, kaspersky or Mcafee which are often pre-installed on PCs
Or any other free security suites like zonealarm, AVG , Webroot etc
------------------------------------------------------------------------

couple of things to do

do a tcp/ip reset - see below
ping tests - see below

------------------------------------------------------------------------
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )​
Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste​

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you

------------------------------------------------------------------------
------------------------------------------------------------------------

PING & tracert tests

We would like to see the results from the following Ping Tests - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to save/copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

echo > 0.txt & PING 192.168.0.1 >> 0.txt & PING 98.138.253.109 >> 0.txt & PING google.com >> 0.txt & tracert google.com >> 0.txt & echo [/php] >> 0.txt & 0.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
Currently working on a fresh install of Windows 10. No antivirus is running, no firewall is running. If anything I ran MalwareBytes.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\WINDOWS\system32>netsh int ipv4 reset reset.log
Resetting Global, OK!
Resetting Interface, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>netsh int ipv6 reset reset.log
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>

ECHO is on.

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=2449ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1596ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1193ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2184ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1193ms, Maximum = 2449ms, Average = 1855ms

Pinging 98.138.253.109 with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=1574ms TTL=47
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.138.253.109:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 1574ms, Maximum = 1574ms, Average = 1574ms

Pinging google.com [216.58.218.14] with 32 bytes of data:
Reply from 216.58.218.14: bytes=32 time=2674ms TTL=54
Reply from 216.58.218.14: bytes=32 time=1279ms TTL=54
Request timed out.
Request timed out.

Ping statistics for 216.58.218.14:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 1279ms, Maximum = 2674ms, Average = 1976ms

Tracing route to google.com [216.58.218.14]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * 3337 ms atl14s39-in-f14.1e100.net [216.58.218.14]

Trace complete.
[/php]
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
post back if you still have issues after the w10 re-install
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
Oh I meant I'm doing this on a fresh install, like I'm doing this work on it. Still had issues.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
ok
can you ping 216.58.218.14

right click on the windows logo start - bottom left
command prompt (admin)
in the box that appears type

PING 216.58.218.14
and post back the results please
 

r3cebarnett

Thread Starter
Joined
Jun 27, 2016
Messages
38
C:\WINDOWS\system32>PING 216.58.218.14

Pinging 216.58.218.14 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.58.218.14:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>PING 216.58.218.14

Pinging 216.58.218.14 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 216.58.218.14: bytes=32 time=1696ms TTL=54
Request timed out.

Ping statistics for 216.58.218.14:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 1696ms, Maximum = 1696ms, Average = 1696ms

I did it twice just to be sure.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,435
do you have a make and model of the USB adapter ?
 
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