My Computer wont download anything!

[tasha9111]

My computer wont download anything, including windows update..
i tried to get msn live messenger on my computer and the same thing happens over nad over again!
the window comes up then it says " internet explorer was not able to open this internet site. The requested site is either unavailable, or cannot be found. Try again later "

its been days now..

Please can someone help?

 

[muppy03]

So the problem is not so much that you cant download as is you cant access certain websites? Can you access any websites?

 

[tasha9111]

I can go on any page i want. theres no page that i cannot access!
just when that window pops up, nothing happens, also activex control dont come up.

 

[alisongrey]

Are you able to download files through any other methods, such as FTP or MSN file transfer? Just wondering whether this is something that's directly related to your internet browser.

I'd recommend downloading a different browser and trying through that. Some spyware and malware can latch on to IE and make downloading an impossibility - although you should really be suffering from more than just download problems if that's the case.

Try Firefox or Safari and see if you still face problems using that.

 

[tasha9111]

I'll try it.. but i doubt it will work.. cause that would mean i would hae to download something.. which is impossible!
but i'll try!

thanks!

 

[tasha9111]

nope no luck, cannot download anything, same message came up?
any other suggestions anyone?

 

[Cookiegal]

You can't use Firefox to download MS updates unless you get the required IE add-in.

When did this start happening? Have you tried to do a system restore?

 

[tasha9111]

um.. how do you do a system resore?
i'll try anything!

it started about 3 or more weeks ago..
at first i couldn't get the internet to set up, so
my brother in law was able to do it.. but now i ran into this problem

 

[Cookiegal]

It may not be a good idea to go back that far unless absolutely necessary so let's check some other things first.

Click here to download HJTsetup.exe.

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

 

[tasha9111]

My computer wont let me download it.

the message still pops up!

oh my...

any other suggestions that i dont need to download anything..lol

 

[RootbeaR]

My computer wont let me download it.

the message still pops up!

oh my...

any other suggestions that i dont need to download anything..lol

What firewall are you using and also are you using a router?

 

[tasha9111]

firewall, the one that came with the computer, ?
this is the second computer in my house, the other one has a router and i'm using a usb router thing.

it was working fine a while back, but then all a sudden this started happening..

 

[RootbeaR]

firewall, the one that came with the computer, ?
this is the second computer in my house, the other one has a router and i'm using a usb router thing.

it was working fine a while back, but then all a sudden this started happening..

I have a feeling it may be a setting somewhere but judging from your response I am not qualified enough to help you.

On the other hand.
Download HJT via second computer, burn to disc and run on problem PC. Then Cookiegal can analyze.

 

[Cookiegal]

Let's go with the system restore. If it doesn't fix the problem, it can be undone.

Be sure to log in with an account that has Administrator privileges.

Click Start - All Programs - Accessories - System Tools, and then click System Restore. System Restore starts.

On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.

On the Select a Restore Point page, click a date you think will be before it started and then click Next.

On the Confirm Restore Point Selection page click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.

Let us know how it goes please.

 

[tasha9111]

the system resore only goes back a week?
how is that possible?