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My computer won't play sound, please help.

Discussion in 'Earlier Versions of Windows' started by alicia828, Jul 22, 2006.

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  1. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    My computer will not play sound. Every time I try to play music on Realplayer or anything, it says, it cannot open audio device, another application may be using it. Please help if you can.

    Here is my Hijack This log:

    Logfile of HijackThis v1.99.1
    Scan saved at 11:31:45 PM, on 7/22/06
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
    C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
    C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\WRSSSDK.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
    O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
    O4 - HKLM\..\Run: [SpySweeper] "C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE" /startintray
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
    O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe" -quiet
    O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://F:\Bin\html\files\MotivePreQual.cab
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_ansi.cab
    O16 - DPF: Yahoo! Word Racer - http://download.games.yahoo.com/games/clients/y/wt1_x.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/games/clients/y/sdt1_x.cab
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
     
  2. kdd9

    kdd9

    Joined:
    Mar 24, 2005
    Messages:
    516
    Hi alicia828. Welcome. I am reviewing your HijackThis log now and will reply soon.
     
  3. kdd9

    kdd9

    Joined:
    Mar 24, 2005
    Messages:
    516
    Your HijackThis log looks clean, however you can run another scan and when HijackThis finishes, place a check before the following line:

    O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)

    Then make sure ALL windows except HijackThis are closed and hit the "Fix checked" button.

    Next, since you have AVG antivirus installed, you can open up the Control Panel, click "Add/Remove Programs", click on Norton antivirus if it is in there and then click the "Remove" button.

    Nothing in your HijackThis log indicates anything that would cause a sound device not to function.

    There are some things you can try. I would start by following the steps on this page.

    If that doesn't resolve the problem, please let us know.
     
  4. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    I tried all of those and it still won't work. I tried to update my sound card, but I already have the latest one. It just keeps saying that something is using the sound device.
     
  5. kdd9

    kdd9

    Joined:
    Mar 24, 2005
    Messages:
    516
    The problem isn't malware related. Maybe a bad driver, bad install of Real Player, or something else. Perhaps someone else might post with a suggestion.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Get rid of RealPlayer and clean its remnants out of that computer, then use Windows Media Player 9.1 for playing music.

    ------------------------------------------------------------------------------------

    Your computer has several programs running in the background that don't need to be.

    SpySweeper SPYSWEEPER.EXE
    TaskMonitor taskmon.exe
    TkBellExe realsched.exe
    LoadPowerProfile LoadCurrentPwrScheme
    Yahoo! Pager ypager.exe

    Some of them can be started manually when needed.

    -----------------------------------------------------------------------------------
     
  7. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    What if I changed my operating system. To like maybe Windows 2000 or something. Maybe Windows 98 is just too old?
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Why has it been 9 months since your last reply? :confused:

    --------------------------------------------------------------------------------------
     
  9. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    I just gave up and said that I was going to trash it and buy a new one. But I decided to keep it.
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,073
    Hi did you try flavallee's suggestion of uninstalling Real Player and use Windows Media Player 9.1?
     
  11. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    Yes, I did that a while ago. It just says there is a problem with the sound device. What about what I said about switching operating systems?
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,073
  13. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    I ran the test. This is what it said.....

    Sort of Ready. Your PC meets minimum hardware requirements for Windows XP, but we recommend upgrading some components. However, none of your software is on our list of applications that may not run properly under Windows XP.


    Test You Have Recommended Bare Minimum

    Memory 504MB 128MB 64MB
    Ready. This system exceeds the recommended minimum of 128MB of RAM.

    Processor (CPU) 1045 MHz 300 MHz 233 MHz
    Ready. This system meets the recommended minimum of a 300-MHz processor or better.

    Available Disk Space C: 11.55GB 2GB 1.5GB
    Ready. This system meets the recommended minimum of 2GB free disk space.

    Video 1024x768, true color 800x600, high color 800x600 256 color
    Ready. The current video resolution and color depth will provide a good user experience with Windows XP.

    BIOS Date 07/15/97 01/01/2000 None
    Sort of Ready. The BIOS on this system was created before January 1, 2000. Microsoft has indicated that problems may occur using Windows XP with an older BIOS. You may be able to obtain an update from your vendor.

    Operating System Windows 98 SE Win 98 for upgrade
    Ready. This system is running Windows 98/Me, which can be upgraded to Windows XP Home Edition or Professional.

    Software You may be ready. None of your software is on our list of popular applications that may run poorly under Windows XP. However, our software tests are not exhaustive, and you may encounter other incompatibilities.
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,073
    Hi as the test shows your system meets the bare minimum for running XP.
    While it will run Xp..will not run very well.
    What's the exact message you get when trying to run Media player?

    On another note..did you uninstall Norton?
     
  15. alicia828

    alicia828 Thread Starter

    Joined:
    Dec 23, 2005
    Messages:
    96
    It says: Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer. It may be in use by another program, or it may not be functioning properly.

    Yes, I uninstalled Norton.
     
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