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My computer won't start unless in safe mode!!

Discussion in 'Windows XP' started by sweetypi0023, Oct 25, 2006.

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  1. sweetypi0023

    sweetypi0023 Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
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    Ok, here goes. My computer, when started up in normal mode, just goes to a blank red screen....no icons, no nothing!! :( The only way you can get anything to work in normal mode is by way of the task manager. In safe mode, however, I have access to everything except for sound. I have gone through the Microsoft website and ran all of the virus tests and scans. They say they find things and that they have removed them, but after restarting, it's the same old thing!! I'm pretty sure it's some sort of virus, but have no idea what to do.....someone please help this computer illiterate girl!!! (y)
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    From Safe Mode, go to Start > Run: msconfig > Launch System Restore and choose a date prior to when this happened.
     
  3. sweetypi0023

    sweetypi0023 Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
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    Tried that, and my computer would not let me go past today's date to restore! When all of this started happening, it changed a lot of my settings. For example, turned off my firewall and turned off system restore....
     
  4. Rollin' Rog

    Rollin' Rog

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    Messages:
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    Since this is almost certainly a "Security" issue, I'm going to ask for some help from one of the Security Mod's for you on that.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,851
    Hi and welcome to TSG,


    Click here to download HJTsetup.exe
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
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