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My Dell Laptop is getting blue screen

Discussion in 'Windows 7' started by neeraji, May 9, 2018.

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  1. neeraji

    neeraji Thread Starter

    Joined:
    May 9, 2018
    Messages:
    2
    Sometimes, when I undock my computer, I get a blue screen that reboots. It has been able to restart, but I have received the blue screen at least 4 times this month.

    Windows debugger says that it is Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+2aa )
    Test report
    ---------------------------
    Loading User Symbols
    Loading unloaded module list
    .............................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1, {77b9991a, 0, ffff, fffff880059edb60}

    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+2aa )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->CombinedApcDisable field. This consists of two separate 16-bit
    fields, the SpecialApcDisable and the KernelApcDisable. A negative value
    of either indicates that a driver has disabled special or normal APCs
    (respectively) without re-enabling them; a positive value indicates that
    a driver has enabled special or normal APCs (respectively) too many times.
    Arguments:
    Arg1: 0000000077b9991a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff880059edb60, Call type (0 - system call, 1 - worker routine)

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 7601.24094.amd64fre.win7sp1_ldr_escrow.180330-1600

    SYSTEM_MANUFACTURER: Dell Inc.

    SYSTEM_PRODUCT_NAME: Latitude E7470

    SYSTEM_SKU: 06DC

    BIOS_VENDOR: Dell Inc.

    BIOS_VERSION: 1.18.5

    BIOS_DATE: 12/11/2017

    BASEBOARD_MANUFACTURER: Dell Inc.

    BASEBOARD_PRODUCT: 0T6HHJ

    BASEBOARD_VERSION: A00

    DUMP_TYPE: 2

    BUGCHECK_P1: 77b9991a

    BUGCHECK_P2: 0

    BUGCHECK_P3: ffff

    BUGCHECK_P4: fffff880059edb60

    FAULTING_IP:
    +0
    00000000`77b9991a ?? ???

    CPU_COUNT: 4

    CPU_MHZ: af8

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 4e

    CPU_STEPPING: 3

    CPU_MICROCODE: 6,4e,3,0 (F,M,S,R) SIG: C2'00000000 (cache) C2'00000000 (init)

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    BUGCHECK_STR: 0x1

    PROCESS_NAME: audiodg.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DL-BSS4T72

    ANALYSIS_SESSION_TIME: 05-09-2018 20:53:47.0696

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    LAST_CONTROL_TRANSFER: from fffff800038d2729 to fffff800038c24a0

    STACK_TEXT:
    fffff880`059ed928 fffff800`038d2729 : 00000000`00000001 00000000`77b9991a 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`059ed930 fffff800`038d2635 : fffffa80`22d25b50 00000000`00a4def8 fffff880`059eda88 00000000`00000001 : nt!KiBugCheckDispatch+0x69
    fffff880`059eda70 00000000`77b9991a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x2aa
    00000000`00a4dec8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b9991a


    THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 8a4816d71fc5737e3871923fa5e27863b4ba4379

    THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

    FOLLOWUP_IP:
    nt!KiSystemServiceExit+2aa
    fffff800`038d2635 4883ec50 sub rsp,50h

    FAULT_INSTR_CODE: 50ec8348

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt!KiSystemServiceExit+2aa

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 5abedd8c

    IMAGE_VERSION: 6.1.7601.24094

    STACK_COMMAND: .thread ; .cxr ; kb

    FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+2aa

    BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+2aa

    PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+2aa

    TARGET_TIME: 2018-05-04T00:21:41.000Z

    OSBUILD: 7601

    OSSERVICEPACK: 1000

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 7

    OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-03-31 06:29:56

    BUILDDATESTAMP_STR: 180330-1600

    BUILDLAB_STR: win7sp1_ldr_escrow

    BUILDOSVER_STR: 6.1.7601.24094.amd64fre.win7sp1_ldr_escrow.180330-1600

    ANALYSIS_SESSION_ELAPSED_TIME: 3e4

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+2aa

    FAILURE_ID_HASH: {b31de09c-628b-efe2-bb42-b343f7030974}

    Followup: MachineOwner
    ---------
     

    Attached Files:

  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,637
    My personal preference is to shut down before undocking. One of the guys here at work kept losing his monitor settings until he started shutting down before undocking.
     
  3. neeraji

    neeraji Thread Starter

    Joined:
    May 9, 2018
    Messages:
    2
    That's right, even I preferred to do the same way. but when there is a meeting and need to undock and walk to the conference room. can't just shut down and open application all over again. Looking for the permanent fix.

    wanted to know what is the driver is causing this or maybe the windows?
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,849
    Hi,
    Is a generic term and not telling us much.
    However,
    Update your audio drivers. Always go to the manufacturers website to update drivers.
    http://www.dell.com/support/home/uk...port/product/latitude-e7470-ultrabook/drivers
    ======
    Also run System File Checker.
    Click on Start - Search - Type cmd
    Right click on cmd.exe - select Run as Administrator.
    At the Command Prompt window - Type
    sfc /scannow
    Press Enter.
    Let it run to completion - but do not close the cmd window.
    To save the log file.
    Copy and Paste the following in Command Prompt.
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop
    \sfcdetails.txt

    Press Enter
    On your desktop you will see a text file called sfcdetails.txt
    It can take 2-3 runs of system file checker for all files to be repaired or replaced.
    ======
    Check and post the following.
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
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